Pizza Hut

2341 W Monroe St, Springfield
(217) 787-5000

Recent Reviews

Eternalfriday

Warm greeting. Friendly staff and our 12 pizzas were hot n ready. Thank you for great service.

Atmosphere: 5

Food: 5

Service: 5

Bill Dart

Fast and friendly service here. My son and I really enjoyed the pizza - delicious! 4 stars on atmosphere only as it’s a carry out only location. Order was ready for pick up on time and done right. I’ll be going back…

Atmosphere: 4

Food: 5

Service: 5

S. BLACK

There was only 2 people working & the Lady I assume was a manager sees me & my son walk in to pick up 6 pizzas that were coming out the oven. Instead of her helping or at least make sure we got out the door with FRESH, HOT pizza, she says I'm going to the back to make a phone call. So the pizzas sat there for 5-6 mins with her in the back on the phone & the other worker was busy making pizzas. Eventually I yelled, CAN we get our pizzas? She yells back, I'm on the phone. So I yelled again and said can we get our pizzas or a refund? She says nothing. Eventually comes up & gives us our pizzas and 1 pizza was made on breadstick bread instead of a pan pizza which U pay extra for. By the time we got home our pizza was beyond cold. WILL NEVER GO TO TAHT LOCATION AGAIN ! $73 well wasted !

SARESA BLACK

There was only 2 people working & the Lady I assume was a manager sees me & my son walk in to pick up 6 pizzas that were coming out the oven. Instead of her helping or at least make sure we got out the door with FRESH, HOT pizza, she says I'm going to the back to make a phone call. So the pizzas sat there for 5-6 mins with her in the back on the phone & the other worker was busy making pizzas. Eventually I yelled, CAN we get our pizzas? She yells back, I'm on the phone. So I yelled again and said can we get our pizzas or a refund? She says nothing. Eventually comes up & gives us our pizzas and 1 pizza was made on breadstick bread instead of a pan pizza which U pay extra for. By the time we got home our pizza was beyond cold. WILL NEVER GO TO TAHT LOCATION AGAIN ! $73 well wasted !

Brian Tadlock

Rude manager kept calling me ma'am after several times telling them otherwise. We ordered food to be delivered at a specific time. They sent it out an hour early, then acted like i was stupid for asking why. Im not sure who this manager lady is but she sucks.

Atmosphere: 1

Food: 1

Service: 1

Kristen Flowers

My order was marked out for delivery at 6:15 pm. About 45 mins later it still had not arrived. Called to check on it and found out it had never left the store. I canceled the delivery and drove to pick up. Was issued a partial refund and an apology this morning from the manager but still wanted to report to make sure this is seen my leadership. We won't be ordering from this location again. ETA for delivery was 6:05!!!

Atmosphere: 1

Food: 2

Service: 2

Recommended dishes: Breadsticks, Oven-Baked Cheesy Alfredo Pasta, Pepperoni Pizza

Local Review

Service is great here. Women run this placeNever a long

Service: 5

Steve Guikema

Tried to order tastemaster on line for $10.99. After picking my 3 items the price jumped to $12.49 before tax. I called the store young lady put me on hold to find out if I could place that special over the phone. After waiting for 15 minutes on hold I placed my order on line with Domino's. User friendly app and they took care of me. Obviously pizza hut doesn't want my business but that's ok because Domino's does.

Tim Pharo

So here goes, first of all, Pizza Hut, your app sucks! It lets you go through the whole order the kicks you out on the payment! Then when this happens, what do you do? Pick up the phone and call the store. Tell the individual you are having issues with the app, response is, " we have nothing to do with the app" , let's talk about that. You work for Pizza Hut, so my feedback should be noted, then following that comment, we are out of dough!Here's the thing if you people Do Not want to work, quit and move on so customers such as myself who want to spend our money with the business can withthe store than do so !!!!! This is more of a complaint towards the poor staff at the store, if you do want to work, Quit, go hide in the corner somewhere and let them hire someone with customer service skills who wants to work! You applied for a job at a pizza place, you knew what it involved when you took the job, so do the job or move on !!!!!!

Food: 1

Service: 1

Aaron Smith

Pizza was very undercooked and doughy. Asked for extra sauce but received extra cheese.

Beth Edwards

I always order from the pizza hut. Delivery never takes long and the food is always hot!

KillerQueen

I will no longer give my hard earned money to this location. Your workers are not paying attention to the details on customer orders. Your workers screw up but I have to jump through hoops just to get my rewards back. Because your workers aren't paying attention.

ky j

I ordered delivery from this store & I never received it. I went into the store and was told nothing could be done. Called your guys’ customer service and nothing has happened. It’s been 6 days.

Roy Kasang

The food's all right when you get the correct order. Seems like they make more mistakes than average.

CakeLady85

I will no longer give my hard earned money to this location. Your workers are not paying attention to the details on customer orders. Your workers screw up but I have to jump through hoops just to get my rewards back. Because your workers aren't paying attention.

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