Open Kitchen Restuarant
4022 Shelby St, Indianapolis
(317) 974-9032
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My first time here and I was extremely impressed. Food was some of the best I have had in long time. I will definitely be a regular!!!!
DO NOT EAT HERE!!!! The owner and the servers were not only rude but disrespectful! Their website says they open 10-9 on Saturdays. We were a party of 6 adults 3 kids. We arrived at 1130am and they said they don’t open till 12pm. After not allowing us to use their restroom we had to leave and come back. Once we entered they seated us and eventually took our orders. They didn’t even have enough cups. They literally had to wait till other customers finished drinking their own coffee, wash the cups, then disperse them amongst other customers who requested coffee hours ago including our table. Other customers came in after us and were served prior to us and they’d keep using the same excuse “oh your party is so big, your party is so big. That’s why it’s taking so long” as if we’ve never been out to eat before with larger parties…two hours is normal…but 30 minutes from 5 hours of waiting is asinine! It’s to the point we believed they were intentionally serving other races of parties (Caucasian) prior to us even though this is a black owned establishment. We literally were there 4 1/2 almost 5 hours before being served. Meanwhile plenty of people came in after us and were served. We ordered breakfast other people were being served dinner that’s how much time had passed waiting. And after the 3rd hour going into the 4th hour we did become concerned and started complaining and that made us feel like they intentionally started serving everyone prior to us to be spiteful. Then when the food finally comes of course they messed up all our orders up and had to keep sending it back to get it right. My steak was so little like a sausage patty. Highly upset! I ordered cheese on my eggs they brought cheese on the side to put it on my eggs bc they didn’t make it correctly. Which I thought was unprofessional but I didn’t want to wait another 4 1/2 hours to get my food back so I just accepted it. The eggs were cold so the cheese didn’t melt on the eggs when I sprinkled them on there. The Arnold Palmer was sour. I took two sips then sent it back for coffee but I had to wait till other customers were done w their coffee to get my coffee which was 45 minutes waiting. They still charged me for the Arnold Palmer and REFUSED to take it off my bill. I asked why when I only sipped it before sending back immediately Aries the server said “you still drank it so” Because the portion OF MY FOOD was so small I was still hungry I took some of my mom’s potatoes and ate them and they put fried potatoes on my bill. At this point the long wait, the below part service, messing up our orders, adding things to our bills that we didn’t even order, REFUSING to remove items that were disgusting we requested a discount for the inconvenience. They took $3 off and charged us each $10 large party. When I asked why won’t you be considerate and be professional? Aries the server walked away like I wasn’t talking to her. I said we will never come back and Aries said “that’s fine!” Just as Brody and disrespectful as ever after messing our orders and checks up. We demanded talking to the owner and Aries said “he’s too busy he’s on the grill so it’ll be a long time before he thinks about coming over here”. So if you don’t want this horrible experience and deal with rude servers…GO SOMEWHERE ELSE IMMEDIATELY!! DONT EVEN WASTE YOUR TIME COMING! Go to IHOP or DENNY’S where u know you will not be there for 5 hours if your meal is gross they take it off your bill. Where they don’t mess up your order and add things to your bill…oh and no disrespectful servers and the manager will ACTUALLY come speak to you.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Steak and Eggs
Good food but suuuch a long wait! They're should be a warning posted somewhere.
Atmosphere: 2
Food: 5
Service: 4
I was very disappointed with my experience. We had a party of 9, we were one of the first ppl there. We got seated at about 12:15pm, we didn't get food til 3pm. Everyone else was getting their food before us because we had so many ppl, they kept pushing our order back. It took almost an hour to get drinks. We asked to speak with the manager many times, but they never came out to speak with us. Asked for a discount for the wait, took the percentage of a large party off each bill only. Couldn't get a refill on coffee until they got more cups cleaned instead of just refilling the cups we had. We witnessed many tables walk out. Very unfortunate.
Atmosphere: 1
Food: 4
Service: 1
The food took 40 minutes, so we had to take it to go. The grilled chicken had no flavor unless you call grill marks flavor. The "homemade" hamburger patty had no seasoning. The fries were extremely garlicky. The "mac" & cheese was actually penne pasta that was yellow, bland, and no seasoning. The tea was delicious! The waitress was super sweet and nice. There was a baby there, and she was not happy 50% of the time we were there. Someone changed her diaper on the bar(bartender side). It's just unprofessional. There were obviously busy with to go orders. I guess try at your own risk. Sorry, I know they are coming up on their 1-year anniversary, but I had to be honest. Good luck, and I hope things turn for the better.
Atmosphere: 1
Food: 1
Service: 4
It was Sunday afternoon, February 23rd when my wife and I decided to try this restaurant. On top of waiting 25 minutes to get seated, it took nearly an hour to get our food. The kitchen was probably short staffed but the seats didn’t have any cushioning and the whole wait felt belabored.
We have to been to several small diners around town but never had this slow of service in the past. 90 minutes to wait from walking in to get the food and enjoyed the food for half hour of the 2 hours we spent there.
Safe to say, we probably won’t be returning. If you have lots of time to kill, you can give it a shot but if you’re on any kind of schedule to keep, be prepared for slow service. The food being good is the main reason I didn’t dock more than 2 stars.
Atmosphere: 4
Food: 5
Service: 3
Over-priced and as an Open Kitchen. They may not have what you came for. 👎
Atmosphere: 3
Food: 2
Service: 3
Fresh & delicious food! Great & friendly staff!
We stopped here on a whim after a volleyball tournament and can’t wait to come back now!!! The food was phenomenal!! Every single thing we got was better than we imagined! Ya’ll have a true gift! Thank you for a wonderful experience.
Well..food was ok. Potatoes was over cooked and for the price it was so so
Atmosphere: 5
Food: 3
Service: 5
Restaurantji Recommends
Went there for a doordash pick up and it took them while to come talk to me. After that the lady told me its gonna be a 10 minute wait, 30 minutes later they still haven’t even started making the food. Wasted my time as dasher and cost me money. Terrible service
Atmosphere: 1
Service: 1
Food was great and well prepared. They actually take the time to make it well and it shows. Definitely will be coming back.
10th Street chicken sandwich slaps, thick peppery bacon, beautifully seasoned chicken breast and crispy bun with a delicious sauce.
Atmosphere: 5
Food: 5
Service: 5
Best steak. Good spot to go to. Chef is cool people. Nice atmosphere
Great food!!
Atmosphere: 4
Food: 5
Service: 5
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