I stopped by for dinner with my family and one of our burgers came out wrong. I asked the manager to come by the table to take a look and he refused, I knew then that this was going nowhere and quick. I visit this location every blue moon. The Steak n Shake on Keystone Ave is absolutely better!. The manger is always friendly, polite, positive and ALWAYS make sure we have a great experience.
Atmosphere: 2
Food: 5
Service: 1
Norma Highley
Food was wonderful and Hot! Staff was friendly and polite.
Atmosphere: 5
Food: 5
Service: 5
jeanika conley
Order was incomplete. Didn't get my drink. Went all the way home. I decided to go back to get my money for the drink that I didn't receive and was cheated out of my money by the manager. She shorted me out of my money owed back to me. When I questioned her about my sales tax return refund as well, she tried to make an excuse. I had to wait a long time for my lemonade refund....then the manager come back and say I can't calculate it on the register because of happy hour! I believe she still shorted me out of my money. I will be calling customer service today to report you!!!
Atmosphere: 1
Food: 1
Service: 1
Nick Ray
Friendly staff and
Atmosphere: 2
Food: 5
Service: 5
bob bosawea
Extremely rude and unprofessional, I would recommend never going here, go to any other steak n
Atmosphere: 1
Food: 1
Service: 1
Jason Reynolds
Let's just say that I'm happy they reopened this location. I've never had a quality problem or any issues from this location.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Thin 'N Crispy Fries, Single Steakburger with Cheese, 3 PC Chicken Fingers
Jessie R
The young men working the drive thru were awesome! They were super polite, kind, and helpful!
Atmosphere: 5
Food: 5
Service: 5
Lynn Covington
This establishment is continually going down hill. Today I was gifted a free lunch from my sister and I ordered a dbl. cheese burger w/ fries and a chocolate milkshake. The shake was very good, nice and thick. The burger was ok just the lettuce and pickles were limp and I had to discard them. The fries were saturated with grease and I really can’t eat a heap of greasy potatoes. And the kicker was the catchup was expired. No more steak and shake.
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: Single Steakburger with Cheese, Cheese Fries
Dedra Grubbs (Dee)
It was on point
Atmosphere: 4
Food: 4
Service: 4
Gamingwith Dawg
The food is always fresh and hot. The prices are affordable and they have $4.44 deals that fill you up. It beats put McDonalds burger king and Wendy's in my
To be so late at night the food was good and fresh and my milkshake was the best ? ? ?
Atmosphere: 5
Food: 5
Service: 5
Jacob Fresh
I just watched two cooks bring dishes outside and bang them against the dumpster, I’m not sure about yall but I don’t want to eat food out of something that touched a dumpster
Jack Jr
Very pleasant visit. Food and service was great, not one complaint from me.
Atmosphere: 5
Food: 5
Service: 5
Hilary Knox
It's good wish there shaved ice sizes were better but it all ?
I stopped by for dinner with my family and one of our burgers came out wrong. I asked the manager to come by the table to take a look and he refused, I knew then that this was going nowhere and quick. I visit this location every blue moon. The Steak n Shake on Keystone Ave is absolutely better!. The manger is always friendly, polite, positive and ALWAYS make sure we have a great experience.
Atmosphere: 2
Food: 5
Service: 1
Food was wonderful and Hot! Staff was friendly and polite.
Atmosphere: 5
Food: 5
Service: 5
Order was incomplete. Didn't get my drink. Went all the way home. I decided to go back to get my money for the drink that I didn't receive and was cheated out of my money by the manager. She shorted me out of my money owed back to me. When I questioned her about my sales tax return refund as well, she tried to make an excuse. I had to wait a long time for my lemonade refund....then the manager come back and say I can't calculate it on the register because of happy hour! I believe she still shorted me out of my money. I will be calling customer service today to report you!!!
Atmosphere: 1
Food: 1
Service: 1
Friendly staff and
Atmosphere: 2
Food: 5
Service: 5
Extremely rude and unprofessional, I would recommend never going here, go to any other steak n
Atmosphere: 1
Food: 1
Service: 1
Let's just say that I'm happy they reopened this location. I've never had a quality problem or any issues from this location.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Thin 'N Crispy Fries, Single Steakburger with Cheese, 3 PC Chicken Fingers
The young men working the drive thru were awesome! They were super polite, kind, and helpful!
Atmosphere: 5
Food: 5
Service: 5
This establishment is continually going down hill. Today I was gifted a free lunch from my sister and I ordered a dbl. cheese burger w/ fries and a chocolate milkshake. The shake was very good, nice and thick. The burger was ok just the lettuce and pickles were limp and I had to discard them. The fries were saturated with grease and I really can’t eat a heap of greasy potatoes. And the kicker was the catchup was expired. No more steak and shake.
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: Single Steakburger with Cheese, Cheese Fries
It was on point
Atmosphere: 4
Food: 4
Service: 4
The food is always fresh and hot. The prices are affordable and they have $4.44 deals that fill you up. It beats put McDonalds burger king and Wendy's in my
Atmosphere: 4
Food: 5
Service: 4
Restaurantji Recommends
To be so late at night the food was good and fresh and my milkshake was the best ? ? ?
Atmosphere: 5
Food: 5
Service: 5
I just watched two cooks bring dishes outside and bang them against the dumpster, I’m not sure about yall but I don’t want to eat food out of something that touched a dumpster
Very pleasant visit. Food and service was great, not one complaint from me.
Atmosphere: 5
Food: 5
Service: 5
It's good wish there shaved ice sizes were better but it all ?
Atmosphere: 5
Food: 5
Service: 5
Great food friendly people very
Food: 5
Service: 5