Taco Bell

5721 W 86th St, Indianapolis
(317) 872-1534

Recent Reviews

Scott Eby

Wish I could do zero stars. This location is horrible and the employees do everything they can to avoid sales. This visit I sat at the drive thru speaker for minutes with no response from workers. Drove upto window and employee walked away. I don't know why I still goto this restaurant

K C

Always short staffed and the staff that is there doesn’t know what they’re doing/are rude aside from one nice lady that’s always friendly. They are always out of something or have a long wait time. The 2 stars are for the few good experiences I’ve had but usually they are pretty disappointing.

luckyyou20 missle

Does this look like a quasadilla??? It doesnt even have chicken in it

Rachel Durnell

Just went in with 5 kids, ordered, got settled in and THEN was told we couldn't stay and eat because their dining room just closed. So I had to pack my kids back up in the car, screaming and crying because they didn't get to eat and they didn't understand why we had to leave.

Leeann Payne

Please never let the nice girl working lunch at the drive up window leave. She the best you have ever had!!!

Brody Banta

Very kind staff, food came out quick and the order was perfect.

Matthew Baer

Was deserted. Showed up at 3pm on a Monday, lights were on, chairs on the floor, drive thru screen was running and hours on door showed open. Doors were locked and no one was answering the drive through. There was a car in the parking lot for an employee. Now sitting across the street at the noodles watching cars come every once and a while and leave without going to the window. Just saw someone walking inside but cars are still leaving the drive thru without food.

alex smith

why is this location even open? the food looked like it had been sittin out for weeks , tasted like it. employees would definitely prefer you were not there

Kris Leahy

Absolutely worse service. Sat in drive through for over 5min with no one helping. Then when I went inside was told to use the self order while staff chit chatted for 5min before starting my order.

Debra Stong

I mean, come on, it's Taco Bell. Setting the bar kind of low. But my granddaughter loves anything that is Mexican.

Brandon Ward

Food was burnt. People are preparing food with no gloves. Employes were very rude. Lobby was dirty. I have never seen a worst taco bell in my life. Don't go here you will waste money on trash food and bad service. Qudoba is across the street I would go there.

Frederick Holmes

The new remodel looks fantastic. Still mad I can't get a big red anymore so I took one star away.

Chris Heard

I went through tonight at 1240 at the drive through and I could see the person hiding in the restraunt to avoid answering and making food. Seriouly!? Great service.....not. I will never be back.

Amber Brown

My husband and I went for lunch today and waited 20 minutes to get our food with no communicationas to went it was taking so long. People who came in after us were getting their food and we were still waiting. We got our food and it wasn't like it was super hot and fresh made us late back from lunch. Never going to this Taco bell again.

Tommy Moore

I've had to work in this area 4 days in the last 2 weeks, and went to Taco Bell for lunch each time. (I eat lunch at Taco Bell almost every day). This is the WORST Taco Bell I have been to! Longest wait times at the drive-thru, burnt food, mistakes on the order, worst customer service, and rudest employees I've come across. I kept thinking that it must just be "a bad day at that store". But after this afternoon, my 4th experience with this store, I recognize that it is just a normal situation. Very disappointed.

Ayesha Butt

Poor quality fast food. Cant get a simple order right. And they close early even though they advertise and list a different closing time.

Jennifer D'Hondt

They don't open at 7am. I headed there before work just to discover that they were not open. Completely dark.

Connie Brown

the TB in 86th near Traders Point really knows how to load nachos best I have had.

joe mendenhall

Asking for tips at the drive thru?

Christopher Williams

For five years now this has been a consistently disappointing embarrassment. Just save your time, patience, and money by going ANYWHERE else.

Shannon Lawrence

* Only Two employees working on several occasions. 1 person taking orders for both drive-thru and 1 person making food.

Krunk Steve

The staff is very rude that messed up my orders on four different occasions the last time was the last time I'm going to this disgusting place I asked for chicken and extra chicken on my food which is a double charge when I get it back there is no chicken argument with the manager leads to me asking for a refund I highly recommend you do not waste your time going to this place they will jip you on your food and not give you the true worth of what you are paying for it is a joke wait 15 minutes for your food and then when you get it it's not even correct it's very annoying again I recommend not going here but going to another locationunless you are concerned with unsatisfactory food then by all means

--

This location closes it's dining room way too early, then when you get here early enough there's only two employees and a manager working and the manager demands you to order from a kiosk without even a simple greeting or anything polite. No wonder this location doesn't do any business!

Michelle Shelley

We ordered a spicy tostada but they were out of the tostada shell. I ordered an unsweetened ice tea but the tea holders didn't get cleaned last night so no ice tea. I ordered a bottle of water instead of the tea but guess what they were out of bottled water. They were nice enough to tell my husband and I that their truck hadn't arrived yet but was due in at 6 am this morning. It was almost 2 pm. They also informed us that they fired three employees and that's why things were all messed up. Guess what as a customer I really don't need to know that you fired a bunch of employees. All I want is to be able to order what you have on your menu. If you have to let employees go call in employees to cover their shifts. Don't complain to your customers.

Jim Stout

This location closes it's dining room way too early, then when you get here early enough there's only two employees and a manager working and the manager demands you to order from a kiosk without even a simple greeting or anything polite. No wonder this location doesn't do any business!

Alyssa K.

Fast food is fast food. I know what I'm getting into when I go but omg... this is literally the WORST Taco Bell in Indianapolis.... slow service IF you get service... no toilet paper in bathroom and just sloppy. Never come here.... I'm all about 2nd or 3 rd chances but I've been coming here because it's close to my work and every experience is the same. Don't waste your time or money... drive the extra five minutes to the one on Michigan Rd.

Mark F.

10 am No customers Order 1 common breakfast item . Drive through, quick to take form of payment then tell me to pull up and sit for over 5 minutes. Very sad of the quality of the people that work here . The owner should probably clean this place up because it's costing them a lot . Awful service

BLAZE CHEW

Lobby hours and drive thru hours are never consistent. Often, some of the teen employees at this location seem inconvenienced by customers. I highly recommend customer service training and more effective oversight for employees. If the corporate number was posted on the drive thru window, I wouldn’t be posting this review. I’m sure they’re unaware.

Christian Fordham

Order was correct and food was good, but I put in a mobile order at noon, drove to the restaurant, stood at the counter for at least 5 minutes without being acknowledged, and then still wait another 10 minutes before my food was ready. 20 plus minutes to fulfill a mobile order. Maybe they were training new employees, but either way, a decent manager could fix these problems.

lilsaeyt yt

Lobby hours and drive thru hours are never consistent. Often, some of the teen employees at this location seem inconvenienced by customers. I highly recommend customer service training and more effective oversight for employees. If the corporate number was posted on the drive thru window, I wouldn’t be posting this review. I’m sure they’re unaware.

Kayden Brady

Rudest people you will ever meet. Just hung up on me as I was trying to explain a situation where they screwed up my order completely. Just don’t go here. To to the other one right down the street.

Jason Smith

The food was good once I got it, but despite being the only customer in the dining room upon my arrival, it took exactly 20 minutes for it to be served. I know because I looked at the time I received my food to the time on the receipt. Even after that I had to ask for my drink cup. Finally, the really agitating part of the experience was the difficulty getting a fork. After waiting at the counter for awhile, I finally gave up. I didn't want to break the concentration of the guy counting money at a register. A few minutes later I returned to the counter for another attempt to get a fork. This time, someone on my side of the counter apparently knew someone that worked there and quietly shouted for that person to come to the counter.

Andy Poalillo

It was just okay Taco Bell is Taco Bell basically wherever you go. I went to this Taco Bell on 86th Street used the drive-through which I i seldomly ever do I ordered a taco bowl tostada and two 7-Layer burritos it was ready quickly and was handed over to me by a very friendly cheerful lady I was out of there I got to my destination. Opened the bag and found 2 cheese & bean burritos NO 7-Layer burritos and the cheese was that gross nacho goopy stuff! My taco bowl and the tostada were pretty good tho.

C N

Good service and friendly staff...clean establishment

Patrick Bissell

Worst Taco Bell I've ever, EVER been to and that's saying A LOT! LOL...Among several other things, I was surprised when I was told that I could not have 5 sauces because I only spent $5...REALLY?!? Will definitely be going to a different location moving forward.

Purdue Rocket

Awesome food and good prices. Just hope you get it fast.

Jennifer L.

I would give this Taco Bell 0 stars if I could...terrible service, they never get the order right. The manager is just as rude as the employees. I will not be back at this location, Taco Bell step up your game and hire people that are worth while.

Des Lynn-xo

Used to like this Taco Bell, until a specific unidentified employee, with glasses, was Purposely Rude to me, time after time, until I no longer had to drive up there for work anymore, thankfully. I specifically wanted my Apple Empanadas HOT because that's how they are Supposed to Be....I was NeVeR ever rude to anyone, I'm usually not, until they're rude to me.....I asked nicely for them to be warm, she snatched them out of my hand, told me to pull up, brings them out to my car and basically throws them at me. Next time I came, I had to pull up also, she gave me cold tacos, I told her they were cold, once again she Snatched them out of my hand and I also asked for napkins, she said pull back around, put the napkins out of Her window towards me, PULLED THEM BACK, like a Child, so i moved my hand towards hers, then pulled mine back when I realized what she just did, then we're literally staring at each other, so I Snatched them out of her hand so quick she couldn't even blink fast enough, then she said " You didn't have to snatch----" I wasn't listening to it, so i pulled the hell out of there. After I said a few choice words and I've never been back there again, just the sight of that whoever it was would cause me to lose my appetite, so. Hopefully she doesn't work there anymore for the other customers' sake....

Ricardo Perez

Do not go here... I repeat...Don't go here!!!!

Rachelle Bennington

It's a hit or miss if you get your order right. What's nice is they implemented an ordering screen in the restaurant, so you take out the mistakes of the cashier... But don't be too reassured because the first time I used it, the kitchen proceeded to make my order wrong. I've taken countless tacos home through the drive through only to realize they were made wrong but it'd cost me more to drive back and have them fix, so I had to throw it out.