Its not often I go to an Arby's, but when I do it's usually a family get together or a special occasion. Coming to a city we are not usually in, we thought it best to order ahead for the large order. I signed up for an Arby's account and was going to utilize the 25% off your first order offer online. I have 2 gripes with the online order system. 1 is you can't order more than 5 of the same item. I had alot of sandwiches to order, so to be limited in this way was inconvenient. To work around I order larger sandwiches, we all love the beef and cheddars. 2 was after finally getting the order ready I was unable to complete my order as it could not submit it and said there was an error. Thinking it was my phone's signal on the road, I phoned a friend and had them log into my account and try to send the order through. Still, unable to complete the order. Around this time we actually arrived at the restaurant already, so much time passed just trying to get the order submitted.I entered the store and spoke with Daniel. He helped to turn around our negative experience and make it a positive one! Although he couldn't help us directly with with the online order he quickly took our order and gave us a discount for the inconvenience, not as large as the online's 25% off but I was very satisfied with what he was able to do. It then seemed like the whole store kicked into high gear and managed to get my order made in a flash! I was worried it would take a long time given the size of our order. The order was different from what we tried to order online since we could actually order more than 5 of any item and it was accurate, hot, and fresh!Thank you Daniel and to all at the Michigan City Arby's! You all helped keep a special get together special while also quickly dissipating our frustrations.I would recommend the physical store over the online order system hands down.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Beef and Cheddar
Leann Thurman
Food was fresh and hot! Didn't wait long.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef
Spartanfool
It's an Arby's. Their app would not work inside the store for some reason.
Atmosphere: 3
Food: 4
Service: 3
Brenda Smith
Great deal on the fish
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Beef and Cheddar, Roast Beef
Cal Sioa
The food is always great! The staff is friendly and professional which is hard to find at times at other local food chains.The wait in the drive-thru is a little long some times but well worth the wait for the great good.Who ever runs the deep fryers there needs a raise.
Daughter and I are here and it was great. Workers were pleasant and the service was fast. I had the bacon cheeseburger and it was incredible. It didn’t taste like fast food. It tasted like someone took time to prepare it. I know that seems like a stretch but I loved it and I hope they keep it on the menu.
Tim C
The staff was good, and food was good. The atmosphere was a little strange because it was very quiet. They really could use some music playing in the background.
Atmosphere: 3
Food: 5
Service: 4
Janice Purnell
I got very best customer service all tensKid-friendliness: They really amazing with kids
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Beef and Cheddar, Sandwich, Loaded Curly Fries
marek szczepanik
Rude and untrained staff taking orders.
Service: 1
Bob Shaw
New place. Food horrible. Service by uncaring and untrained teenagers. Saw no adults in charge.
Its not often I go to an Arby's, but when I do it's usually a family get together or a special occasion. Coming to a city we are not usually in, we thought it best to order ahead for the large order. I signed up for an Arby's account and was going to utilize the 25% off your first order offer online. I have 2 gripes with the online order system. 1 is you can't order more than 5 of the same item. I had alot of sandwiches to order, so to be limited in this way was inconvenient. To work around I order larger sandwiches, we all love the beef and cheddars. 2 was after finally getting the order ready I was unable to complete my order as it could not submit it and said there was an error. Thinking it was my phone's signal on the road, I phoned a friend and had them log into my account and try to send the order through. Still, unable to complete the order. Around this time we actually arrived at the restaurant already, so much time passed just trying to get the order submitted.I entered the store and spoke with Daniel. He helped to turn around our negative experience and make it a positive one! Although he couldn't help us directly with with the online order he quickly took our order and gave us a discount for the inconvenience, not as large as the online's 25% off but I was very satisfied with what he was able to do. It then seemed like the whole store kicked into high gear and managed to get my order made in a flash! I was worried it would take a long time given the size of our order. The order was different from what we tried to order online since we could actually order more than 5 of any item and it was accurate, hot, and fresh!Thank you Daniel and to all at the Michigan City Arby's! You all helped keep a special get together special while also quickly dissipating our frustrations.I would recommend the physical store over the online order system hands down.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Beef and Cheddar
Food was fresh and hot! Didn't wait long.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef
It's an Arby's. Their app would not work inside the store for some reason.
Atmosphere: 3
Food: 4
Service: 3
Great deal on the fish
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Beef and Cheddar, Roast Beef
The food is always great! The staff is friendly and professional which is hard to find at times at other local food chains.The wait in the drive-thru is a little long some times but well worth the wait for the great good.Who ever runs the deep fryers there needs a raise.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Tenders, Beef and Cheddar, Arby's Signature Sandwiches, Loaded Curly Fries, Roast Beef
Best Arby’s I’ve been to in years.
Food: 4
Service: 4
Quick and accurate service.
Food: 5
Service: 5
Recommended dishes: Beef and Cheddar, Roast Beef
I drive thru frequently. Polite, friendly service. Orders out quickly and accurately.I recommend. ?
Food: 5
Service: 5
Recommended dishes: Roast Beef
Very nice compared to laporte arbys.
Atmosphere: 5
Food: 5
Service: 5
Great place. Manager was very friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Beef and Cheddar, Roast Beef
Restaurantji Recommends
Daughter and I are here and it was great. Workers were pleasant and the service was fast. I had the bacon cheeseburger and it was incredible. It didn’t taste like fast food. It tasted like someone took time to prepare it. I know that seems like a stretch but I loved it and I hope they keep it on the menu.
The staff was good, and food was good. The atmosphere was a little strange because it was very quiet. They really could use some music playing in the background.
Atmosphere: 3
Food: 5
Service: 4
I got very best customer service all tensKid-friendliness: They really amazing with kids
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Beef and Cheddar, Sandwich, Loaded Curly Fries
Rude and untrained staff taking orders.
Service: 1
New place. Food horrible. Service by uncaring and untrained teenagers. Saw no adults in charge.
Atmosphere: 3
Food: 1
Service: 1
Recommended dishes: Beef and Cheddar