Hands down the worst location. My order was made incorrectly, which I normally wouldn’t complain about but it wasn’t even close to what I originally ordered. So I asked if they could just remake the 2 iced coffees. The associate said sorry that’s what the app said and after showing him my receipt showing that it was incorrect, he called his manager over who just stared at me blankly when I requested the drinks to be remade.The manager continued to stare….silently… and the associate just yelled at me and told me to go through the app because he couldn’t remake it. I left without my drinks and have yet to receive a refund after reaching out to Customer Service.Complete lack of not only customer service… but just human decency.
Atmosphere: 1
Service: 1
J Hint
I had a very bad experience at this particular DD in Michigan City, IN..I purchased $12.33 worth of food, in which one item was a hot coffee.I then asked about the free donut? that was advertised as you get a free one with the purchase of the coffee. The employee at the window got mad and rude because I asked about it.Short story, I just asked for my money back only to be told by the rude Hindu Indian woman owner/manager that I am not welcome there anymore, just because I asked for a refund.They didn't honor their own free item advertisement!Well, I definitely will not spend my money with rude and disrespectful people!!!They get no STARS from me!!!*Had to put one to post my review.
Amanda Fowler
Just doesn't taste the same as other
Atmosphere: 3
Food: 3
Service: 3
Brandon Forshee
Pulled up to order not realizing that there was altered hours for New Year's Day...employees had just pulled up, apologized and rushed in to make our 2 coffees. Service was great and we really appreciated them accommodating us even though it was 50 minutes until opening and our fault. THANK YOU GUYS!!!
Atmosphere: 5
Food: 5
Service: 5
Tommy Kalil
Im not one to leave a bad review. I feel as though I need to. I ordered a peppermint mocha (tis the season)and bacon snacks. The bacon snacks were old and cold. I went back to the window because the lobby is never open and let the person know that they were old and cold. All they did was put the old and cold ones into the air-fryer and heated them up. They refused to make me fresh bacon snacks. Once I got back to my truck then I tried my peppermint mocha. There was no peppermint. It was a bad tasting mocha. I left there very unhappy with the food and service. I will not be returning to the Michigan City location
Atmosphere: 1
Food: 1
Service: 1
Greg K.
This is a terrific DD. The staff is always friendly and focused on getting your order right. I really like the updated breakfast menu - several offerings are super tasty - especially the brown sugar maple bacon sandwich. This store invested in upgrades over the summer - I am always blown away when I walk in - so light and "fun" - plus, this store has the nitro taps!Only downside is not the store's fault - patrons can enter off 41 or from the east (Walmart parking lot), and the "easters" feel that they should be able to merge in front of patrons who've been in the drive-thru queue. Yep petty, but it can get "testy". Anyway - this is great store to start your day or refresh your afternoon/evening.
Cinnamon Kilburn
Ordered coffee with oatmilk, was given coffee with whole milk. When I asked for a correction the cashier argued with me as if I was just out of luck. Bad service do not recommend. Not to mention the request for oatmilk was due to a severe milk allergy.
Atmosphere: 2
Food: 5
Service: 1
Lizzie Simac
got a large iced latte with an extra shot... they dumped out half the espresso. i drank a large milk basically. and theyre rude and wouldnt fix your
Atmosphere: 1
Food: 1
Service: 1
Flawless Victory
I usually go to this one in the morning but I’m starting not to anymore. They’re rude, messes up your order and act like you’re holding up the line….Hash browns taste like chemicals. And when your order is messed up, they all come to the window and just look at you instead of making your order right. One day I ordered a blueberry cobbler but I wanted to know if they made it frozen. The first time I had it, was made like a frappe. Next day I asked for the same thing and they gave me an iced coffee and told them that this wasn’t made like this the other day. Girl that takes the order that’s not Indian always sounds as if she can’t breath with an attitude and just rude. If you hate your job that bad then just quit or find another one.
Very relaxing and enjoyable environment.Kid-friendliness: They aren't treated any different then the adults. With hospitality.
Madison Radosevich
ABSOLUTELY AWFUL. I am a dunkin lover but this dunkin? Trash. Got two HOT LATTES. Pulled out of the drive through, tasted it, ice cold, went back through the drive thru, stuck my finger in the “hot latte” and said this isn’t even warm and the manager with the tattooed neck, don’t know her name or else I’d identify her as that, rolled her eyes and asked for my receipt, after I was literally just in the line 2 seconds ago, but gave it. This isn’t the first time this dunkin has been trash. It’s sad. At least the one on the boulevard is good. I just can’t believe I ordered a hot latte and got a cold latte, thought I was in the twilight zone. That’s all
Atmosphere: 1
Food: 1
Service: 1
Ms. Cack
They're pertty good. I like that there's now two Dunkins in City now.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Croissant, Bacon Egg and Cheese, Sausage Egg and Cheese, Iced Latte, Assorted Half Dozen or Dozen Donuts, Donuts, Egg and Cheese, Caramel Iced Macchiato, Muffins, Chicken Bacon
Kristi Renee
BEYOND irritated!!!!! Went to drive thru and had them SCREAM at me because I was trying to find my drink since my app was messed up, a car drove off and i was yelled at for them losing a customer when i didnt even have a chance to check the menu... worst customer service EVER!!! this is the reason i stay with starbucks!!!!!!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Iced Latte
Goldie
So I never have no problem with this location I just left there around 1:11 but it’s this new lady in drive thru that have a attitude problem an she put it or she had somebody mess up my order it was hazelnut in my coffee I’m allergic to nuts I have a huge allergic reaction. I will be up there very soon.
Coffee was old. Very rare for dunkin.
Service: 5
Hands down the worst location. My order was made incorrectly, which I normally wouldn’t complain about but it wasn’t even close to what I originally ordered. So I asked if they could just remake the 2 iced coffees. The associate said sorry that’s what the app said and after showing him my receipt showing that it was incorrect, he called his manager over who just stared at me blankly when I requested the drinks to be remade.The manager continued to stare….silently… and the associate just yelled at me and told me to go through the app because he couldn’t remake it. I left without my drinks and have yet to receive a refund after reaching out to Customer Service.Complete lack of not only customer service… but just human decency.
Atmosphere: 1
Service: 1
I had a very bad experience at this particular DD in Michigan City, IN..I purchased $12.33 worth of food, in which one item was a hot coffee.I then asked about the free donut? that was advertised as you get a free one with the purchase of the coffee. The employee at the window got mad and rude because I asked about it.Short story, I just asked for my money back only to be told by the rude Hindu Indian woman owner/manager that I am not welcome there anymore, just because I asked for a refund.They didn't honor their own free item advertisement!Well, I definitely will not spend my money with rude and disrespectful people!!!They get no STARS from me!!!*Had to put one to post my review.
Just doesn't taste the same as other
Atmosphere: 3
Food: 3
Service: 3
Pulled up to order not realizing that there was altered hours for New Year's Day...employees had just pulled up, apologized and rushed in to make our 2 coffees. Service was great and we really appreciated them accommodating us even though it was 50 minutes until opening and our fault. THANK YOU GUYS!!!
Atmosphere: 5
Food: 5
Service: 5
Im not one to leave a bad review. I feel as though I need to. I ordered a peppermint mocha (tis the season)and bacon snacks. The bacon snacks were old and cold. I went back to the window because the lobby is never open and let the person know that they were old and cold. All they did was put the old and cold ones into the air-fryer and heated them up. They refused to make me fresh bacon snacks. Once I got back to my truck then I tried my peppermint mocha. There was no peppermint. It was a bad tasting mocha. I left there very unhappy with the food and service. I will not be returning to the Michigan City location
Atmosphere: 1
Food: 1
Service: 1
This is a terrific DD. The staff is always friendly and focused on getting your order right. I really like the updated breakfast menu - several offerings are super tasty - especially the brown sugar maple bacon sandwich. This store invested in upgrades over the summer - I am always blown away when I walk in - so light and "fun" - plus, this store has the nitro taps!Only downside is not the store's fault - patrons can enter off 41 or from the east (Walmart parking lot), and the "easters" feel that they should be able to merge in front of patrons who've been in the drive-thru queue. Yep petty, but it can get "testy". Anyway - this is great store to start your day or refresh your afternoon/evening.
Ordered coffee with oatmilk, was given coffee with whole milk. When I asked for a correction the cashier argued with me as if I was just out of luck. Bad service do not recommend. Not to mention the request for oatmilk was due to a severe milk allergy.
Atmosphere: 2
Food: 5
Service: 1
got a large iced latte with an extra shot... they dumped out half the espresso. i drank a large milk basically. and theyre rude and wouldnt fix your
Atmosphere: 1
Food: 1
Service: 1
I usually go to this one in the morning but I’m starting not to anymore. They’re rude, messes up your order and act like you’re holding up the line….Hash browns taste like chemicals. And when your order is messed up, they all come to the window and just look at you instead of making your order right. One day I ordered a blueberry cobbler but I wanted to know if they made it frozen. The first time I had it, was made like a frappe. Next day I asked for the same thing and they gave me an iced coffee and told them that this wasn’t made like this the other day. Girl that takes the order that’s not Indian always sounds as if she can’t breath with an attitude and just rude. If you hate your job that bad then just quit or find another one.
Atmosphere: 5
Food: 3
Service: 1
Restaurantji Recommends
Very relaxing and enjoyable environment.Kid-friendliness: They aren't treated any different then the adults. With hospitality.
ABSOLUTELY AWFUL. I am a dunkin lover but this dunkin? Trash. Got two HOT LATTES. Pulled out of the drive through, tasted it, ice cold, went back through the drive thru, stuck my finger in the “hot latte” and said this isn’t even warm and the manager with the tattooed neck, don’t know her name or else I’d identify her as that, rolled her eyes and asked for my receipt, after I was literally just in the line 2 seconds ago, but gave it. This isn’t the first time this dunkin has been trash. It’s sad. At least the one on the boulevard is good. I just can’t believe I ordered a hot latte and got a cold latte, thought I was in the twilight zone. That’s all
Atmosphere: 1
Food: 1
Service: 1
They're pertty good. I like that there's now two Dunkins in City now.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Croissant, Bacon Egg and Cheese, Sausage Egg and Cheese, Iced Latte, Assorted Half Dozen or Dozen Donuts, Donuts, Egg and Cheese, Caramel Iced Macchiato, Muffins, Chicken Bacon
BEYOND irritated!!!!! Went to drive thru and had them SCREAM at me because I was trying to find my drink since my app was messed up, a car drove off and i was yelled at for them losing a customer when i didnt even have a chance to check the menu... worst customer service EVER!!! this is the reason i stay with starbucks!!!!!!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Iced Latte
So I never have no problem with this location I just left there around 1:11 but it’s this new lady in drive thru that have a attitude problem an she put it or she had somebody mess up my order it was hazelnut in my coffee I’m allergic to nuts I have a huge allergic reaction. I will be up there very soon.
Food: 1
Service: 1
Recommended dishes: Iced Latte