Whoever was working about 430 pm this Sunday afternoon was AWFUL. SO RUDE, condescending and all around mean. Did not deserve to be hung up on from him. I wish I had gotten his name. Do better Pizza Hut.
Atmosphere: 1
Food: 1
Service: 1
Lindsey Paholski
Called the store, whoever was working today at 4:41pm, hung up with me when I told him my order was wrong and would like the rest to be brought out to me. He told me it was door dashes problem, not his and hung up on me. He was so very rude and he needs to be written up and I’m sure he does it often if he felt that was acceptable approach.
Atmosphere: 1
Food: 1
Service: 1
Charon Hart
Best Pizza Hut in the
Atmosphere: 5
Food: 5
Service: 5
Karyann Hamrick
This place is awesome… they really helped me tonight. The guy Zay at the portage store is AWESOME.!!! He’s very friendly an helped me in any way possible..!!! An I am grateful there are still people like him in this world.!!!! Thank you again ZAY… ??????
Service: 5
Don Burns
Good people deliver best quality pizzaI like what they do with pizza here. The people put together what you ordered in a neat, caring way and it's ready on time.
Portage road the ONLY pizza hut I go to ,great service and better people, outstanding
Atmosphere: 5
Food: 5
Service: 5
nickh hall
Make sure you get your receipt if you use a debit card because they take it among themselves to take a tip off your card. They took a 7$ tip off my card for a carry out and it was the manager who did it and he wouldn’t give me any information on how to contact the owner. Told me to bring my bank statement up in 3days.
Atmosphere: 1
Food: 1
Service: 1
Nita Harvey
Refused to honor their unexpired couponPoor customer
Service: 1
Amber Custard
Food was old and cold. Not in a warming bag. Not enough cheese to make toppings stick to pizza. Products and promotions very misleading. When we called to ask that our situation to be made right, we were told to call back the following day. We did and were then told a manager would return our call. That call didn't come. We called back again and we were given a personal phone number to call manager. The manager insisted our order was fine because he himself delivered it. Our order was in fact delivered by door dash over 30min after it was picked up from the store. When then provided a screenshot of the confirmation message. Manager told us he just left the ER because he wasn't feeling well (not our business, not our problem) and couldn't deal with our problem until the following day MAYBE. He further said he couldn't refund our money unless door dash refunded the money to pizza Hut and was unwilling to replace our order. Never again.
Food: 1
Service: 1
Kimberly Jenkins
My pizza was just nasty plain and simple. I will not order from this establishment again. One pizza was wrong it had sausage on it and we don't like that also one was pan and they should of both been thin. The big box had 2 tiny and I mean tiny sauces for 10 cheesestick and the pizza tastes like it wasn't done and made everyone sick.
Great service - had an issue with not receiving our entire order (door dashers fault, not theirs) and Xavier went above and beyond to make it right for us. Even followed up to make sure everything was satisfactory.
Ryan Davis
Good delivery! Efficient service! Thank you!
Christine F.
Had to stop in for a pizza. I used Yelp to order and when I arrived my wait time was 15 minutes. The place was not super busy but it was an off hour. I sat at a booth to wait and the seats and table were greasy - like they needed a good scrubbing. But the pizza was a tasty, hot and yummy. Also it was a take out order.
Felicia Adamson
Waited over 25 minutes, food had been in the warmer the entire time, other people ended up leaving without their food. No apology offered by employee.
Olivia Archibold
My husband and I ordered pizza from this location online and when he got there he said the woman that was there was rude and when we got the food you could tell it wasn’t cooked all the way! I will never give them my business again! I don’t even want to call that store because if she was rude when my husband picked it up I cannot imagine calling in with a complaint!
Whoever was working about 430 pm this Sunday afternoon was AWFUL. SO RUDE, condescending and all around mean. Did not deserve to be hung up on from him. I wish I had gotten his name. Do better Pizza Hut.
Atmosphere: 1
Food: 1
Service: 1
Called the store, whoever was working today at 4:41pm, hung up with me when I told him my order was wrong and would like the rest to be brought out to me. He told me it was door dashes problem, not his and hung up on me. He was so very rude and he needs to be written up and I’m sure he does it often if he felt that was acceptable approach.
Atmosphere: 1
Food: 1
Service: 1
Best Pizza Hut in the
Atmosphere: 5
Food: 5
Service: 5
This place is awesome… they really helped me tonight. The guy Zay at the portage store is AWESOME.!!! He’s very friendly an helped me in any way possible..!!! An I am grateful there are still people like him in this world.!!!! Thank you again ZAY… ??????
Service: 5
Good people deliver best quality pizzaI like what they do with pizza here. The people put together what you ordered in a neat, caring way and it's ready on time.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Supreme Pizza, Pepperoni Lovers Pizza, Marinara
Portage road the ONLY pizza hut I go to ,great service and better people, outstanding
Atmosphere: 5
Food: 5
Service: 5
Make sure you get your receipt if you use a debit card because they take it among themselves to take a tip off your card. They took a 7$ tip off my card for a carry out and it was the manager who did it and he wouldn’t give me any information on how to contact the owner. Told me to bring my bank statement up in 3days.
Atmosphere: 1
Food: 1
Service: 1
Refused to honor their unexpired couponPoor customer
Service: 1
Food was old and cold. Not in a warming bag. Not enough cheese to make toppings stick to pizza. Products and promotions very misleading. When we called to ask that our situation to be made right, we were told to call back the following day. We did and were then told a manager would return our call. That call didn't come. We called back again and we were given a personal phone number to call manager. The manager insisted our order was fine because he himself delivered it. Our order was in fact delivered by door dash over 30min after it was picked up from the store. When then provided a screenshot of the confirmation message. Manager told us he just left the ER because he wasn't feeling well (not our business, not our problem) and couldn't deal with our problem until the following day MAYBE. He further said he couldn't refund our money unless door dash refunded the money to pizza Hut and was unwilling to replace our order. Never again.
Food: 1
Service: 1
My pizza was just nasty plain and simple. I will not order from this establishment again. One pizza was wrong it had sausage on it and we don't like that also one was pan and they should of both been thin. The big box had 2 tiny and I mean tiny sauces for 10 cheesestick and the pizza tastes like it wasn't done and made everyone sick.
Atmosphere: 5
Food: 1
Service: 5
Restaurantji Recommends
Great service - had an issue with not receiving our entire order (door dashers fault, not theirs) and Xavier went above and beyond to make it right for us. Even followed up to make sure everything was satisfactory.
Good delivery! Efficient service! Thank you!
Had to stop in for a pizza. I used Yelp to order and when I arrived my wait time was 15 minutes. The place was not super busy but it was an off hour. I sat at a booth to wait and the seats and table were greasy - like they needed a good scrubbing. But the pizza was a tasty, hot and yummy. Also it was a take out order.
Waited over 25 minutes, food had been in the warmer the entire time, other people ended up leaving without their food. No apology offered by employee.
My husband and I ordered pizza from this location online and when he got there he said the woman that was there was rude and when we got the food you could tell it wasn’t cooked all the way! I will never give them my business again! I don’t even want to call that store because if she was rude when my husband picked it up I cannot imagine calling in with a complaint!