Cool rooms, very elegant. Service was awesome, food was great. Couldn't have asked for anything more when it comes to weekend getaways.
Service: 5
Kate Jackson
Amazing service. Great breakfast, perfect walking routes, near the legends and Hollywood casino. The rooms were clean and comfy. Very nice. 10/10 from me.
Service: 5
Ken Johnson
Was super excited to stay here being our first time but there was nothing pleasant about it. To start we quickly ran out of hot water. Barely enough to cover our legs sitting in the tub. Then once we turned on the jets black sludge came out. Absolutely disgusting, it's obvious rooms don't get deep cleaned. Finally the thermostat did not work. They had fans to cool off but it simply wasn't enough. We ending up leaving within 45 minutes of coming back from dinner.
Service: 1
DJ
Room was unremarkable. Biggest problem was no hot water. The in room jacuzzi was the only perk to this hotel so without hot water there was no reason to stay. We were offered a refund and voucher for a future stay if we decided to check out without spending the night due to no hot water, however Kristy the manager would only honor one or the other. There was also food left in the refrigerator from another guest.
Service: 1
Richard Hall
My wife and I stayed at Chateau Avalon, February 16-18, 2024. We stayed in one of the Venetian Suites. Our experience was excellent. The room was excellent, the two-person hot tub was perfect for us. The entire hotel was well designed and maintained. We loved our experience and we will go back.The "d'Nile" wine bar was very nice and intimate. Robert, who runs the place, was an outstanding host! The bar is well appointed with high quality spirits. Robert knows his business and makes the d'Nile experience a true joy. As an FYI, you don't need to be a guest at Chateau Avalon to enjoy the "d"Nile" experience.Also, the couples massages we had were great!
Service: 4
Stacy Chandler
We were in room 116 this past Saturday night the room was completely disgusting the bathtub was dirty from whoever used it before the shower head did not come on and would not come on the paint was all chipped the wall was disgusting like it was patched up but not painted over it was just so completely gross, dirty and definitely not worth the money we spent motel 6 would have been a better and I have been trying to get a manager on the phone and all they tell me is a manager is not available for the last 2 days and I say well who's in charge and I have left my number and no return phone call on this issue this place is definitely not worth the money in the room had a bad been waiting on a manager to call me for the last 2 days they refused to put a manager on the phone I as who is in charge and all they tell me is the manager is not
Service: 1
Cams Creative World
It’s been a week since we arrived for a celebration of our honeymoon - and it was the most disappointing days … when we arrived my husband had to take a cold shower- two hours later we received a text message that there was a maintenance issue and was working on the water situation and would provide an update. NO UPDATES ever came - I called the front desk until 1030 pm that evening and then again 7 am and 930 am Saturday morning- NO UPDATES and zero concerns. I then called Monday and Tuesday and was told someone would call me back. Wednesday I missed a call. Called again Thursday and Friday and still told “someone will call you back” The room we stayed in was 221 - the Camelot $400 a night and filing a complaint with the BBB and the Attorney General. What they show is not what you get- I’m a member of Marriott and would stay there every night of the year before ever returning here again.
Service: 1
Andy Alvarez
TheBest!!!
DoctorSaintJames Blair
If you need to relax and unwind this is the place you want to be. Surrounded by restaurants for every pallet. Access to a major highway and exchange. If you need something just ask for it. The staff has never let me down. I feel comfortable here.
Service: 5
Michelle Collins
This hotel's quality has really fallen off since our last visit. We have stayed here multiple times in years past and even gifted a stay to others. However our stay this February was far below expectations for a hotel that costs $350+ per night, so we will not be recommending this hotel any longer.I didn't want a tepid bath, but that's what I got. We didn't have hot water all weekend, which seems to be to be grounds for at least a partial refund. The toilet seat was loose/crooked and did not have a lid. Plus the covers for the screws were missing, completing the junky-toilet look. The bathroom sink faucet looked grungy, and the drinking glasses were not clean. There was a weird dark stain on the carpet in the bedroom; no idea what that was.The bed and pillows are old. I kept drifting to the middle of the bed because it slumped. The pillows were probably standard size at some point, but now are about the size of throw pillows.Oh, and the rose petal turndown service which incurred an extra charge... Not real rose petals.On the plus side, breakfast was delicious and delivered on time.
As my husband and I were eagerly anticipating a relaxing getaway to celebrate our anniversary, our experience at chateau avalon unfortunately fell far short of our expectations.We had booked a room with a hot tub, envisioning a romantic evening soaking in warm water and enjoying each other's company. However, the hotel was experiencing maintenance issues, resulting in a complete lack of hot water throughout the premises. This unexpected setback immediately dampened our excitement and left us feeling incredibly disappointed.Furthermore, the state of cleanliness in our room was unacceptable. False eyelashes were left on the nightstand, and the surfaces were coated in dust, indicating a lack of attention to detail in housekeeping standards. This only added to our dismay and discomfort during our stay.Despite the inconvenience, we decided to make the best of the situation and checked out in search of alternative accommodations. However, what should have been a weekend filled with celebration and joy turned into a stressful ordeal as we scrambled to find another hotel with availability on such short notice.The inability to enjoy the amenities we had looked forward to, coupled with the time and effort spent trying to salvage our anniversary plans, cast a shadow over what should have been a special occasion. Instead of creating cherished memories together, we found ourselves preoccupied with logistics and frustration.While we understand that maintenance issues can arise unexpectedly, and cleanliness oversights can occur, the lack of proactive communication or attempts to remedy the situation left much to be desired. As paying guests, we expected better service, accountability, and hygiene standards.In conclusion, our anniversary weekend at was not the romantic escape we had hoped for. We sincerely hope that the management takes steps to address these issues and improve the overall guest experience for future visitors.Walkability: Front desk/check in is up stairs not handicapped accessible.
Service: 2
T W
It was recommended that we stay here from a friend. The pictures looked great online. We checked in and quickly had to go as we had a concert and supper to eat. After we arrive back around 11:15pm we were tired so we decided to turn on the fireplace it was chilly in our room. Then there was no hot water to shower. I also had rolled over to turn the light above the bed for my hand to be covered in something brown and sticky! Took a while to get that off. By this time we just were ready for bed. I wiped the bed frame the best I could. Woke up this morning to find they obviously do not clean the room. There was champagne cork and trash on the floor under the chairs. So I look further and the bed frame was gross! Open the window to find dead bug, and black stuff. Top of the bed frame was all dusty. Not worth being that overpriced and having to wonder if they clean. They don’t do a good job.I didn’t expect the furniture to be in prestige condition but the chairs were badly stained. The wood on the beds and chairs were so scratched and damaged. For spending $250 I was appalled.
Service: 2
Darian Rasdall
I was filled with anticipation when I booked the Egyptian room for our 7 year anniversary and my birthday celebration. It meant so much to me to have this special time with my husband, especially with our busy schedules and commitments with our two little boys. However, upon arrival, my excitement quickly turned into disappointment and frustration. The room, which was supposed to be a luxurious retreat, fell far short of my expectations.As I stepped into the room, I couldn't help but feel disheartened. One of the first things I noticed, with my foot, was the strip of rusty tacks protruding from the carpet around the tub. It was not only unsightly but also posed a safety hazard. The overall appearance of the room was lackluster, with paint chipping off the walls, dirty tub, and an absence of hot water. It pains me to say that the room felt more akin to a rundown motel than the upscale experience we were promised.After discussing with my husband, we made the difficult decision to cut our stay short and return home for the night. It was disheartening to leave our anniversary celebration early, but we knew it was the right choice for our comfort and safety. When we approached the front desk to check out, I was surprised and disappointed by the lack of concern shown regarding the issues we encountered. It felt as though our concerns were brushed aside, adding to our disappointment.In hindsight, I can't help but feel let down by the experience. We had hoped for a romantic and memorable getaway, but instead, we were met with disappointment and frustration. Moving forward, I would urge others to consider alternative accommodations within the Legends complex, where they can enjoy similar amenities at a more reasonable cost.
Service: 1
Chanelle Doolittle
Kristy is amazing ?
Service: 5
Carla Terrian
Spending a lot of time here due to medical appointments. Kristie is amazing helping us. We were able to enjoy New Year's EveNearby activities: Lots of shopping and restaurants
Cool rooms, very elegant. Service was awesome, food was great. Couldn't have asked for anything more when it comes to weekend getaways.
Service: 5
Amazing service. Great breakfast, perfect walking routes, near the legends and Hollywood casino. The rooms were clean and comfy. Very nice. 10/10 from me.
Service: 5
Was super excited to stay here being our first time but there was nothing pleasant about it. To start we quickly ran out of hot water. Barely enough to cover our legs sitting in the tub. Then once we turned on the jets black sludge came out. Absolutely disgusting, it's obvious rooms don't get deep cleaned. Finally the thermostat did not work. They had fans to cool off but it simply wasn't enough. We ending up leaving within 45 minutes of coming back from dinner.
Service: 1
Room was unremarkable. Biggest problem was no hot water. The in room jacuzzi was the only perk to this hotel so without hot water there was no reason to stay. We were offered a refund and voucher for a future stay if we decided to check out without spending the night due to no hot water, however Kristy the manager would only honor one or the other. There was also food left in the refrigerator from another guest.
Service: 1
My wife and I stayed at Chateau Avalon, February 16-18, 2024. We stayed in one of the Venetian Suites. Our experience was excellent. The room was excellent, the two-person hot tub was perfect for us. The entire hotel was well designed and maintained. We loved our experience and we will go back.The "d'Nile" wine bar was very nice and intimate. Robert, who runs the place, was an outstanding host! The bar is well appointed with high quality spirits. Robert knows his business and makes the d'Nile experience a true joy. As an FYI, you don't need to be a guest at Chateau Avalon to enjoy the "d"Nile" experience.Also, the couples massages we had were great!
Service: 4
We were in room 116 this past Saturday night the room was completely disgusting the bathtub was dirty from whoever used it before the shower head did not come on and would not come on the paint was all chipped the wall was disgusting like it was patched up but not painted over it was just so completely gross, dirty and definitely not worth the money we spent motel 6 would have been a better and I have been trying to get a manager on the phone and all they tell me is a manager is not available for the last 2 days and I say well who's in charge and I have left my number and no return phone call on this issue this place is definitely not worth the money in the room had a bad been waiting on a manager to call me for the last 2 days they refused to put a manager on the phone I as who is in charge and all they tell me is the manager is not
Service: 1
It’s been a week since we arrived for a celebration of our honeymoon - and it was the most disappointing days … when we arrived my husband had to take a cold shower- two hours later we received a text message that there was a maintenance issue and was working on the water situation and would provide an update. NO UPDATES ever came - I called the front desk until 1030 pm that evening and then again 7 am and 930 am Saturday morning- NO UPDATES and zero concerns. I then called Monday and Tuesday and was told someone would call me back. Wednesday I missed a call. Called again Thursday and Friday and still told “someone will call you back” The room we stayed in was 221 - the Camelot $400 a night and filing a complaint with the BBB and the Attorney General. What they show is not what you get- I’m a member of Marriott and would stay there every night of the year before ever returning here again.
Service: 1
TheBest!!!
If you need to relax and unwind this is the place you want to be. Surrounded by restaurants for every pallet. Access to a major highway and exchange. If you need something just ask for it. The staff has never let me down. I feel comfortable here.
Service: 5
This hotel's quality has really fallen off since our last visit. We have stayed here multiple times in years past and even gifted a stay to others. However our stay this February was far below expectations for a hotel that costs $350+ per night, so we will not be recommending this hotel any longer.I didn't want a tepid bath, but that's what I got. We didn't have hot water all weekend, which seems to be to be grounds for at least a partial refund. The toilet seat was loose/crooked and did not have a lid. Plus the covers for the screws were missing, completing the junky-toilet look. The bathroom sink faucet looked grungy, and the drinking glasses were not clean. There was a weird dark stain on the carpet in the bedroom; no idea what that was.The bed and pillows are old. I kept drifting to the middle of the bed because it slumped. The pillows were probably standard size at some point, but now are about the size of throw pillows.Oh, and the rose petal turndown service which incurred an extra charge... Not real rose petals.On the plus side, breakfast was delicious and delivered on time.
Service: 4
Restaurantji Recommends
As my husband and I were eagerly anticipating a relaxing getaway to celebrate our anniversary, our experience at chateau avalon unfortunately fell far short of our expectations.We had booked a room with a hot tub, envisioning a romantic evening soaking in warm water and enjoying each other's company. However, the hotel was experiencing maintenance issues, resulting in a complete lack of hot water throughout the premises. This unexpected setback immediately dampened our excitement and left us feeling incredibly disappointed.Furthermore, the state of cleanliness in our room was unacceptable. False eyelashes were left on the nightstand, and the surfaces were coated in dust, indicating a lack of attention to detail in housekeeping standards. This only added to our dismay and discomfort during our stay.Despite the inconvenience, we decided to make the best of the situation and checked out in search of alternative accommodations. However, what should have been a weekend filled with celebration and joy turned into a stressful ordeal as we scrambled to find another hotel with availability on such short notice.The inability to enjoy the amenities we had looked forward to, coupled with the time and effort spent trying to salvage our anniversary plans, cast a shadow over what should have been a special occasion. Instead of creating cherished memories together, we found ourselves preoccupied with logistics and frustration.While we understand that maintenance issues can arise unexpectedly, and cleanliness oversights can occur, the lack of proactive communication or attempts to remedy the situation left much to be desired. As paying guests, we expected better service, accountability, and hygiene standards.In conclusion, our anniversary weekend at was not the romantic escape we had hoped for. We sincerely hope that the management takes steps to address these issues and improve the overall guest experience for future visitors.Walkability: Front desk/check in is up stairs not handicapped accessible.
Service: 2
It was recommended that we stay here from a friend. The pictures looked great online. We checked in and quickly had to go as we had a concert and supper to eat. After we arrive back around 11:15pm we were tired so we decided to turn on the fireplace it was chilly in our room. Then there was no hot water to shower. I also had rolled over to turn the light above the bed for my hand to be covered in something brown and sticky! Took a while to get that off. By this time we just were ready for bed. I wiped the bed frame the best I could. Woke up this morning to find they obviously do not clean the room. There was champagne cork and trash on the floor under the chairs. So I look further and the bed frame was gross! Open the window to find dead bug, and black stuff. Top of the bed frame was all dusty. Not worth being that overpriced and having to wonder if they clean. They don’t do a good job.I didn’t expect the furniture to be in prestige condition but the chairs were badly stained. The wood on the beds and chairs were so scratched and damaged. For spending $250 I was appalled.
Service: 2
I was filled with anticipation when I booked the Egyptian room for our 7 year anniversary and my birthday celebration. It meant so much to me to have this special time with my husband, especially with our busy schedules and commitments with our two little boys. However, upon arrival, my excitement quickly turned into disappointment and frustration. The room, which was supposed to be a luxurious retreat, fell far short of my expectations.As I stepped into the room, I couldn't help but feel disheartened. One of the first things I noticed, with my foot, was the strip of rusty tacks protruding from the carpet around the tub. It was not only unsightly but also posed a safety hazard. The overall appearance of the room was lackluster, with paint chipping off the walls, dirty tub, and an absence of hot water. It pains me to say that the room felt more akin to a rundown motel than the upscale experience we were promised.After discussing with my husband, we made the difficult decision to cut our stay short and return home for the night. It was disheartening to leave our anniversary celebration early, but we knew it was the right choice for our comfort and safety. When we approached the front desk to check out, I was surprised and disappointed by the lack of concern shown regarding the issues we encountered. It felt as though our concerns were brushed aside, adding to our disappointment.In hindsight, I can't help but feel let down by the experience. We had hoped for a romantic and memorable getaway, but instead, we were met with disappointment and frustration. Moving forward, I would urge others to consider alternative accommodations within the Legends complex, where they can enjoy similar amenities at a more reasonable cost.
Service: 1
Kristy is amazing ?
Service: 5
Spending a lot of time here due to medical appointments. Kristie is amazing helping us. We were able to enjoy New Year's EveNearby activities: Lots of shopping and restaurants
Service: 5