Visited here on a Saturday and used my $20 dining credits. Overall, the price of things are definitely steep. The menu is relatively small. The food was really delicious and I have zero complaints with that. But the best thing was the wonderful lady that took care of me and my order - she was seriously so nice! It was a breathe of fresh air to actually have a customer service interaction with someone that was so pleasant.I was happy that Marquee had a decent variety of options in this price point and had some other ala carte items that made up the full $20. The menu on the Penn Play app and the physical menu in the restaurant are slightly different with the physical menu showing a few more selections. This is annoying not having the same information in both locations. Also, you still cannot order via the app if you want to pay with dining credits. I was told by Penn themselves that this is not live yet Hollywood advertised it as such.My order took less than 15 minutes (estimated time) and had condiments/silverware in the bag. I ended up reheating this for a later meal and it was honestly so delicious. The chicken and waffle meal (with breakfast potatoes) was way better than I expected and would order it again if given the chance!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chicken and Waffles
Andrew H.
Visited here on a Saturday and used my $20 dining credits. Overall, the price of things are definitely steep. The menu is relatively small. The food was really delicious and I have zero complaints with that. But the best thing was the wonderful lady that took care of me and my order - she was seriously so nice! It was a breathe of fresh air to actually have a customer service interaction with someone that was so pleasant. I was happy that Marquee had a decent variety of options in this price point and had some other ala carte items that made up the full $20. The menu on the Penn Play app and the physical menu in the restaurant are slightly different with the physical menu showing a few more selections. This is annoying not having the same information in both locations. Also, you still cannot order via the app if you want to pay with dining credits. I was told by Penn themselves that this is not live yet Hollywood advertised it as such. My order took less than 15 minutes (estimated time) and had condiments/silverware in the bag. I ended up reheating this for a later meal and it was honestly so delicious. The chicken and waffle meal (with breakfast potatoes) was way better than I expected and would order it again if given the chance!
I V
Food is great, always hot and tasty. Portions are good for price. Sometimes your waiter can take awhile to check on you or bring your ticket.
Atmosphere: 4
Food: 4
Service: 2
Moneys Worth
Received wrong order after requesting specific dietary restrictions. Remade sandwich but everything else was cold and group/party finished. No amends made for the slow service or wrong meal.Food is below average … didn’t get my $Money’s Worth$????
Atmosphere: 3
Food: 2
Service: 3
A T
A BIG FAT ZERO!!!! We waited and the hostess let people go ahead of us. After we were on the wait list for longer than the estimate. WE WILL NEVER SET FOOT IN THIS PLACE AGAIN!!!
Atmosphere: 1
Food: 1
Service: 1
Ryan Higaki
Food is good. Service is wonderful! Juan the waiter is always terrific!
Atmosphere: 5
Food: 4
Service: 5
Michele BT
We were at the Hollywood casino and decided to stop for a bite at the Marquee. I had chicken and waffles. My partner had the smash burger. The crust on the chicken was nicely crisped but a little too salty. Overall, it was a decent experience.
Atmosphere: 3
Food: 4
Service: 5
Nathan Baum
$30 for a grey steak, canned corn, and boxed mashed potatoes which more closely resembled a gravy soup. Absolutely disgusting.
Ryder Houser
Slowest and worst service out of the casino restaurants in Kansas city.
Aminah Garza
Nice service but a small menu with tasteless items. BBQ burger was tasteless, sauce was most likely generic bottle brand, French fries also flavorless and most likely frozen, bone in chicken wings was simply fried with the sauces (also generic tasting) given to you on the side…not tossed in the sauce as it should be. Sub par menu, sub par flavor, sub par experience.
Nice service but a small menu with tasteless items. BBQ burger was tasteless, sauce was most likely generic bottle brand, French fries also flavorless and most likely frozen, bone in chicken wings was simply fried with the sauces (also generic tasting) given to you on the side…not tossed in the sauce as it should be. Sub par menu, sub par flavor, sub par experience.
Susan Clark
This place is always understaffed. Have to wait to be acknowledged, seated, waited on, etc. Hamburger was pre-frozen and tasted like it was made with cheapest meat a year ago and then warmed up in microwave. Terrible. The fries were old. Chicken fried steak was overcooked by at least 10 minutes. The onion rings were grease saturated. Seemed as though the fryer was not up to temp when they were dropped.Overall, was terrible. Waitress, Taylor, was horrible as well. She ignored us. She didn't check on us. I will say the busboy, who was providing amazing service, was the absolute best. He checked on us. He got us fresh fries. He was the only one providing outstanding service. We tipped the busboy $5. My recommendation is to pass on this place!
Josh L.
Arrived at 7:00pm last night for dinner and waited 20 minutes for a host to seat our party of 2, while three other couples lined up behind us. When the host finally showed up, she informed us with attitude that there was a 30 minute wait and that they closed in a half hour. This is the second time this has happened and it was the same host both times. I enjoy the food here but doubt I will return here given the poor service and attitude.
Cara Martin
Had the Reubens sandwich with fries today, February 20, 2022. The sandwich was large but bland (absolutely tasteless).
Visited here on a Saturday and used my $20 dining credits. Overall, the price of things are definitely steep. The menu is relatively small. The food was really delicious and I have zero complaints with that. But the best thing was the wonderful lady that took care of me and my order - she was seriously so nice! It was a breathe of fresh air to actually have a customer service interaction with someone that was so pleasant.I was happy that Marquee had a decent variety of options in this price point and had some other ala carte items that made up the full $20. The menu on the Penn Play app and the physical menu in the restaurant are slightly different with the physical menu showing a few more selections. This is annoying not having the same information in both locations. Also, you still cannot order via the app if you want to pay with dining credits. I was told by Penn themselves that this is not live yet Hollywood advertised it as such.My order took less than 15 minutes (estimated time) and had condiments/silverware in the bag. I ended up reheating this for a later meal and it was honestly so delicious. The chicken and waffle meal (with breakfast potatoes) was way better than I expected and would order it again if given the chance!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chicken and Waffles
Visited here on a Saturday and used my $20 dining credits. Overall, the price of things are definitely steep. The menu is relatively small. The food was really delicious and I have zero complaints with that. But the best thing was the wonderful lady that took care of me and my order - she was seriously so nice! It was a breathe of fresh air to actually have a customer service interaction with someone that was so pleasant. I was happy that Marquee had a decent variety of options in this price point and had some other ala carte items that made up the full $20. The menu on the Penn Play app and the physical menu in the restaurant are slightly different with the physical menu showing a few more selections. This is annoying not having the same information in both locations. Also, you still cannot order via the app if you want to pay with dining credits. I was told by Penn themselves that this is not live yet Hollywood advertised it as such. My order took less than 15 minutes (estimated time) and had condiments/silverware in the bag. I ended up reheating this for a later meal and it was honestly so delicious. The chicken and waffle meal (with breakfast potatoes) was way better than I expected and would order it again if given the chance!
Food is great, always hot and tasty. Portions are good for price. Sometimes your waiter can take awhile to check on you or bring your ticket.
Atmosphere: 4
Food: 4
Service: 2
Received wrong order after requesting specific dietary restrictions. Remade sandwich but everything else was cold and group/party finished. No amends made for the slow service or wrong meal.Food is below average … didn’t get my $Money’s Worth$????
Atmosphere: 3
Food: 2
Service: 3
A BIG FAT ZERO!!!! We waited and the hostess let people go ahead of us. After we were on the wait list for longer than the estimate. WE WILL NEVER SET FOOT IN THIS PLACE AGAIN!!!
Atmosphere: 1
Food: 1
Service: 1
Food is good. Service is wonderful! Juan the waiter is always terrific!
Atmosphere: 5
Food: 4
Service: 5
We were at the Hollywood casino and decided to stop for a bite at the Marquee. I had chicken and waffles. My partner had the smash burger. The crust on the chicken was nicely crisped but a little too salty. Overall, it was a decent experience.
Atmosphere: 3
Food: 4
Service: 5
$30 for a grey steak, canned corn, and boxed mashed potatoes which more closely resembled a gravy soup. Absolutely disgusting.
Slowest and worst service out of the casino restaurants in Kansas city.
Nice service but a small menu with tasteless items. BBQ burger was tasteless, sauce was most likely generic bottle brand, French fries also flavorless and most likely frozen, bone in chicken wings was simply fried with the sauces (also generic tasting) given to you on the side…not tossed in the sauce as it should be. Sub par menu, sub par flavor, sub par experience.
Restaurantji Recommends
Excellent service!
Nice service but a small menu with tasteless items. BBQ burger was tasteless, sauce was most likely generic bottle brand, French fries also flavorless and most likely frozen, bone in chicken wings was simply fried with the sauces (also generic tasting) given to you on the side…not tossed in the sauce as it should be. Sub par menu, sub par flavor, sub par experience.
This place is always understaffed. Have to wait to be acknowledged, seated, waited on, etc. Hamburger was pre-frozen and tasted like it was made with cheapest meat a year ago and then warmed up in microwave. Terrible. The fries were old. Chicken fried steak was overcooked by at least 10 minutes. The onion rings were grease saturated. Seemed as though the fryer was not up to temp when they were dropped.Overall, was terrible. Waitress, Taylor, was horrible as well. She ignored us. She didn't check on us. I will say the busboy, who was providing amazing service, was the absolute best. He checked on us. He got us fresh fries. He was the only one providing outstanding service. We tipped the busboy $5. My recommendation is to pass on this place!
Arrived at 7:00pm last night for dinner and waited 20 minutes for a host to seat our party of 2, while three other couples lined up behind us. When the host finally showed up, she informed us with attitude that there was a 30 minute wait and that they closed in a half hour. This is the second time this has happened and it was the same host both times. I enjoy the food here but doubt I will return here given the poor service and attitude.
Had the Reubens sandwich with fries today, February 20, 2022. The sandwich was large but bland (absolutely tasteless).