I ordered an acai bowl to bring to a friend online. It was made wrong. I checked before I left. The manager (rainbow hair) was extremely rude. She wanted me to pay for it even though it was done wrong.
Atmosphere: 1
Food: 1
Service: 1
Kelsey A.
I had a great experience with online ordering today at tropical smoothie cafe! I place my order 10 minutes before arriving and everything was ready when I pulled up. They have everything set aside on their online/doordash counter to make it easy and quick so you don't have to talk to anybody. The cafe offers a great combo deal where you can add a smoothie for $5 to your meal and you can't go to tropical smoothie cafe without getting a smoothie (let's be honest.) I loved my chipotle chicken flatbread was fresh and very tasty! They have a ton of options for sides and for a $1 up charge you can get the kale salad or sweet potato wedges. Very cute and clean place, I will definitely be back to try more smoothies!
Sondra R.
I ordered a smoothy on-line. It was not ready on time, which that is fine, but when I asked the girls behind the counter they acted like they never received my order. I thought maybe I ordered it from another location that I also order from so I left.I didn't have my phone on me and I had lots of errands to run. It turned out I did order it from that location. I called in to tell them what happen. The staff was very rude on the phone the entire call. The rude impolite girl said that they made the smoothy on time so she couldn't do any thing about it.We order a lot from that location, but never again.
Jessica Banks
Their machines declined my card when my bank account is showing enough balance. I called my bank and they said they didn't see a transaction from tropical smoothie and no reason for the decline. I don't have energy to go back in and argue or use my credit card. Won't be coming back.
Edward Grosscup
The food was good and the staff was helpful. I ordered the Buffalo Chicken Wrap and a Beach Bum Smoothie with White Chocolate.
Adam E.
I've been to this location 4 times now, I believe. Each time we've been, the service is apathetic. This is not a lack of employees; I believe there have been no fewer than 3 each time we've been. Rather, it's the attitude and, unfortunately, I think that can be a reflection of ownership.To this point, we had a pretty negative experience last night--for several reasons. I generally don't complain until there are 3 things that have happened. I also tend to believe that an owner would want to know as that is generally a driver of business--and not in a positive manner.After submitting my review to corporate last night, which is then routed to the franchisee level, here is part of the response I received:"Concerning your feedback on the smoothies we assure you there is no rind in the watermelon mojito. Every effort is made to provide the freshest ingredients with all our smoothies. I understand we may not be able to meet your needs and for that I apologize."I almost wish there rind in the watermelon mojito smoothie; that would have honestly explained the flavor, or complete lack thereof.Fortunately, we have many choices in our area, and I'd honestly pay more for a better tasting product. Service can vary from time-to-time--it is what it is. Ownership that clearly states, in their response, that they apologize and are probably just not a good fit is reinforcing what I already knew. And Smoothie King is further away--and worth the drive!
Charles Brotherton
The aupergreen Cesar wrap and the jalapeño corn where out of this world!!! Will definitely be going back again!!
Mike Brodbeck
I stop in occasionally and get a Baja wrap and I love it. The smoothies are really good as well. The service has always been good as well. Definitely recommend trying this place if you haven't.
Daniel Hammond
Giving three stars alone because the gentleman there was amazing...but the food and smoothies were not. Got a Bahama mama with Energizer+ and a Baja wrap no salsa or onions add hummus and wife got the mango smoothie and a Baja wrap no onions both smoothies lacked any flavor and personally the wraps were pretty bland for what we paid. Yet again the guy working there when we went in he gets 5 stars but the food and smoothies is the only reason it's at a 3
I have gone to this location twice in this month. I ordered a wrap and it tasted terrible and it was suppose to have chicken in it but it had just a few little pieces. The second time, I ordered a smoothie and it tasted totally bland. After my experience with the wrap, I did go back in person and complain and they said they would give the message to the owner and they would call me back. Of course, the owner did not even care enough to call back and talk to me about the terrible tasting wrap with no chicken in it and to make it right by her restaurant!!! I left a message about the bland, terrible tasting smoothie but I bet they will not call me back on that situation either.
Rebecca Paige
Always reliably delicious. My go to is the island green and Caribbean J*** Chicken wrap. The people are polite and the food is always quality.
PDIIF Brandy
LOVE this place! Got turned on to smoothies from Jamba Juice in Cali well over 20 years ago and this place is a GOOD substitute for my west coast only treat. Great service, great food! choices, and reasonably priced. Definitely worth a try.
Peggy Howard
We were greeted promptly. The girl at the register tried to answer our questions about ingredients.Another young teen came out of back room to make the two smoothies we chose from the menu, sadly we found the smoothies to be mostly ice with a very small amount of previously frozen fruit so it tasted like someone made a slushy using previous days slightly fruit infused water with mostly ice added. We took them home thinking since we spent about $7 per drink to add fruit but instead poured the whole two cups of smoothie down the drain and chose to not drink them or remake them at home because the quality of fruit to start is so poor and left a bitter taste in mouth. We were hoping for a healthy choice so I gave 1 star for effort.
Renee M.
Each time I go, the smoothies are not consistent. My favorite is the PB cup and it never tastes the same. How do you mess this up? When you have your heart set and you get disappointed, it's sad.
I loved the Avocolada!
Atmosphere: 5
Food: 5
Service: 5
I ordered an acai bowl to bring to a friend online. It was made wrong. I checked before I left. The manager (rainbow hair) was extremely rude. She wanted me to pay for it even though it was done wrong.
Atmosphere: 1
Food: 1
Service: 1
I had a great experience with online ordering today at tropical smoothie cafe! I place my order 10 minutes before arriving and everything was ready when I pulled up. They have everything set aside on their online/doordash counter to make it easy and quick so you don't have to talk to anybody. The cafe offers a great combo deal where you can add a smoothie for $5 to your meal and you can't go to tropical smoothie cafe without getting a smoothie (let's be honest.) I loved my chipotle chicken flatbread was fresh and very tasty! They have a ton of options for sides and for a $1 up charge you can get the kale salad or sweet potato wedges. Very cute and clean place, I will definitely be back to try more smoothies!
I ordered a smoothy on-line. It was not ready on time, which that is fine, but when I asked the girls behind the counter they acted like they never received my order. I thought maybe I ordered it from another location that I also order from so I left.I didn't have my phone on me and I had lots of errands to run. It turned out I did order it from that location. I called in to tell them what happen. The staff was very rude on the phone the entire call. The rude impolite girl said that they made the smoothy on time so she couldn't do any thing about it.We order a lot from that location, but never again.
Their machines declined my card when my bank account is showing enough balance. I called my bank and they said they didn't see a transaction from tropical smoothie and no reason for the decline. I don't have energy to go back in and argue or use my credit card. Won't be coming back.
The food was good and the staff was helpful. I ordered the Buffalo Chicken Wrap and a Beach Bum Smoothie with White Chocolate.
I've been to this location 4 times now, I believe. Each time we've been, the service is apathetic. This is not a lack of employees; I believe there have been no fewer than 3 each time we've been. Rather, it's the attitude and, unfortunately, I think that can be a reflection of ownership.To this point, we had a pretty negative experience last night--for several reasons. I generally don't complain until there are 3 things that have happened. I also tend to believe that an owner would want to know as that is generally a driver of business--and not in a positive manner.After submitting my review to corporate last night, which is then routed to the franchisee level, here is part of the response I received:"Concerning your feedback on the smoothies we assure you there is no rind in the watermelon mojito. Every effort is made to provide the freshest ingredients with all our smoothies. I understand we may not be able to meet your needs and for that I apologize."I almost wish there rind in the watermelon mojito smoothie; that would have honestly explained the flavor, or complete lack thereof.Fortunately, we have many choices in our area, and I'd honestly pay more for a better tasting product. Service can vary from time-to-time--it is what it is. Ownership that clearly states, in their response, that they apologize and are probably just not a good fit is reinforcing what I already knew. And Smoothie King is further away--and worth the drive!
The aupergreen Cesar wrap and the jalapeño corn where out of this world!!! Will definitely be going back again!!
I stop in occasionally and get a Baja wrap and I love it. The smoothies are really good as well. The service has always been good as well. Definitely recommend trying this place if you haven't.
Giving three stars alone because the gentleman there was amazing...but the food and smoothies were not. Got a Bahama mama with Energizer+ and a Baja wrap no salsa or onions add hummus and wife got the mango smoothie and a Baja wrap no onions both smoothies lacked any flavor and personally the wraps were pretty bland for what we paid. Yet again the guy working there when we went in he gets 5 stars but the food and smoothies is the only reason it's at a 3
Restaurantji Recommends
I have gone to this location twice in this month. I ordered a wrap and it tasted terrible and it was suppose to have chicken in it but it had just a few little pieces. The second time, I ordered a smoothie and it tasted totally bland. After my experience with the wrap, I did go back in person and complain and they said they would give the message to the owner and they would call me back. Of course, the owner did not even care enough to call back and talk to me about the terrible tasting wrap with no chicken in it and to make it right by her restaurant!!! I left a message about the bland, terrible tasting smoothie but I bet they will not call me back on that situation either.
Always reliably delicious. My go to is the island green and Caribbean J*** Chicken wrap. The people are polite and the food is always quality.
LOVE this place! Got turned on to smoothies from Jamba Juice in Cali well over 20 years ago and this place is a GOOD substitute for my west coast only treat. Great service, great food! choices, and reasonably priced. Definitely worth a try.
We were greeted promptly. The girl at the register tried to answer our questions about ingredients.Another young teen came out of back room to make the two smoothies we chose from the menu, sadly we found the smoothies to be mostly ice with a very small amount of previously frozen fruit so it tasted like someone made a slushy using previous days slightly fruit infused water with mostly ice added. We took them home thinking since we spent about $7 per drink to add fruit but instead poured the whole two cups of smoothie down the drain and chose to not drink them or remake them at home because the quality of fruit to start is so poor and left a bitter taste in mouth. We were hoping for a healthy choice so I gave 1 star for effort.
Each time I go, the smoothies are not consistent. My favorite is the PB cup and it never tastes the same. How do you mess this up? When you have your heart set and you get disappointed, it's sad.