Title: Unsavory Experience - Questionable Service at Twisted FreshI recently placed an online order at Twisted Fresh for a couple of colleagues in the office, and the experience was sub par. To put it bluntly, they failed in fulfilling my order, leaving me with inconveniences.Firstly, upon receiving my order, the bag was knoted closed, so I was unable to check more order. After getting back to the office, I realized that an entire order of a meal was missing. This wasn't a minor oversight; it was a blatant failure on their part to double-check and ensure the completeness of the order. Considering I ordered for multiple people in the office, this mistake was not only embarrassing but also left me scrambling to find a solution for my own lunch.To make matters worse, attempting to resolve the issue proved to be an exercise in frustration. I tried contacting Twisted Fresh multiple times via phone, but my calls went unanswered. It's disheartening to see a complete lack of responsiveness, especially when customers are facing genuine issues with their orders. A basic courtesy of answering the phone seems too much to ask for.Forced to take matters into my own hands, I made the inconvenient decision to drive back to Twisted Fresh for the missing portion of my meal. Upon arrival, I was met with an apathetic response from the staff. Apparently, my food had been sitting on the counter the entire time, completely forgotten by the team. The person at the counter admitted to the error, stating that they "forgot" to put it in my bag. This level of negligence is inexcusable, and it reflects poorly on Twisted Fresh's commitment to customer satisfaction.What makes this experience even more disappointing is that this is the first time they've messed up my order. However, the severity of the mistake and the lackluster response from the staff have left me questioning whether I should trust Twisted Fresh with my business in the future. A single mistake can be forgiven, but when it leads to such inconvenience and a complete disregard for customer concerns, it raises serious doubts about the reliability and professionalism of the establishment.In conclusion, my recent experience with Twisted Fresh has been nothing short of a letdown. From the missing portion of my meal to the unresponsive customer service and the blatant neglect of my order which now resulted in cold food, it's safe to say that I won't be recommending Twisted Fresh to anyone seeking a reliable and customer-oriented dining experience.has context menu
Atmosphere: 1
Food: 2
Service: 1
Leslee Anne T.
I've eaten here three times and each time I got sick. I wish it didn't. It seemed delicious
I love the Kung Pow chicken wrap and can eat that several times a week it's that good.
Atmosphere: 4
Food: 5
Service: 4
Brian Bieschke
Great spot for lunch if you're looking for something cleaner than fast food. The menu has something for everybody (including dietary-restricted options) and usually offers a decent weekly special. Service is friendly and fast.Parking: The parking lot is shared with several businesses including a nearby Starbucks. I have not experienced trouble finding a spot to park during the week for lunch, but it can fill up.
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Mahi Mahi Tacos
Michele Towner
Their fish tacos are the best. Always fast service, friendly faces and delicious food. It's one of my fav restaurants.
Clifford Reeves
Received my order got to go eat it and the outside of the container was covered in I believe guacamole and the inside looked like it was dropped upside down.
Atmosphere: 4
Food: 3
Service: 1
Recommended dishes: Baja Shrimp
Dena Egan
Wow! What a little gem! Awesome service, the place was sparkling clean and the food was delicious and very affordable ?
loved my wrap. online ordering didnt work sonit took forever. will try
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Thai Chicken Wrap
Guy told me 15 min wait for burger. 32 min in I finally got my burger burnt and over cooked.
Atmosphere: 2
Food: 1
Service: 1
Wasn't busy, which was surprising. We want to bring our whole office in next time!Great price too!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Buffalo Chicken Wrap, Brownies
Food was good, nice lighter Baja shrimp ?.
Atmosphere: 5
Food: 5
Service: 5
What a great place to have unique food, sweet and spicy or normal tacos etc. very very yummy. If you haven’t been there you definitely should try.
Atmosphere: 5
Food: 5
Service: 5
First time trying and the Buffalo chicken wrap and the potato salad are amazing!! Will definitely be ordering again soon!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Buffalo Chicken
My wrap was wonderful and I would highly recommend this place! The veggies were fresh and they used the right amount of sauce! I will be back
The Mahi Mahi Tacos ask them to add a little quinoa to the tacos. Honestly I've never talked to anyone that didn't love what they
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Mahi Mahi Tacos, Broccoli Salad
Title: Unsavory Experience - Questionable Service at Twisted FreshI recently placed an online order at Twisted Fresh for a couple of colleagues in the office, and the experience was sub par. To put it bluntly, they failed in fulfilling my order, leaving me with inconveniences.Firstly, upon receiving my order, the bag was knoted closed, so I was unable to check more order. After getting back to the office, I realized that an entire order of a meal was missing. This wasn't a minor oversight; it was a blatant failure on their part to double-check and ensure the completeness of the order. Considering I ordered for multiple people in the office, this mistake was not only embarrassing but also left me scrambling to find a solution for my own lunch.To make matters worse, attempting to resolve the issue proved to be an exercise in frustration. I tried contacting Twisted Fresh multiple times via phone, but my calls went unanswered. It's disheartening to see a complete lack of responsiveness, especially when customers are facing genuine issues with their orders. A basic courtesy of answering the phone seems too much to ask for.Forced to take matters into my own hands, I made the inconvenient decision to drive back to Twisted Fresh for the missing portion of my meal. Upon arrival, I was met with an apathetic response from the staff. Apparently, my food had been sitting on the counter the entire time, completely forgotten by the team. The person at the counter admitted to the error, stating that they "forgot" to put it in my bag. This level of negligence is inexcusable, and it reflects poorly on Twisted Fresh's commitment to customer satisfaction.What makes this experience even more disappointing is that this is the first time they've messed up my order. However, the severity of the mistake and the lackluster response from the staff have left me questioning whether I should trust Twisted Fresh with my business in the future. A single mistake can be forgiven, but when it leads to such inconvenience and a complete disregard for customer concerns, it raises serious doubts about the reliability and professionalism of the establishment.In conclusion, my recent experience with Twisted Fresh has been nothing short of a letdown. From the missing portion of my meal to the unresponsive customer service and the blatant neglect of my order which now resulted in cold food, it's safe to say that I won't be recommending Twisted Fresh to anyone seeking a reliable and customer-oriented dining experience.has context menu
Atmosphere: 1
Food: 2
Service: 1
I've eaten here three times and each time I got sick. I wish it didn't. It seemed delicious
Restaurantji Recommends
I love the Kung Pow chicken wrap and can eat that several times a week it's that good.
Atmosphere: 4
Food: 5
Service: 4
Great spot for lunch if you're looking for something cleaner than fast food. The menu has something for everybody (including dietary-restricted options) and usually offers a decent weekly special. Service is friendly and fast.Parking: The parking lot is shared with several businesses including a nearby Starbucks. I have not experienced trouble finding a spot to park during the week for lunch, but it can fill up.
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Mahi Mahi Tacos
Their fish tacos are the best. Always fast service, friendly faces and delicious food. It's one of my fav restaurants.
Received my order got to go eat it and the outside of the container was covered in I believe guacamole and the inside looked like it was dropped upside down.
Atmosphere: 4
Food: 3
Service: 1
Recommended dishes: Baja Shrimp
Wow! What a little gem! Awesome service, the place was sparkling clean and the food was delicious and very affordable ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mahi Mahi Tacos