My wife and I just bought 2 bicycles here. From the moment we walked in the door it was a simple, no hassle process to find out what bikes were best suited for us and our price range. And, the staff were genuine bike enthusiasts. I went here based on the recommendation of a friend, especially after experiencing some pushy salesmen at 2 other local bike shops. Good job, Fellas!
Philip
First time in the shop and was warmly greeted. My son's bike needed a brake adjustment and they stopped what they were working on to help us out. While doing that, they mentioned a recall on the brake calipers and provided information on how to get that squared away.Very impressed with the Bicycle Face team and will be back to purchase a new ride for myself.
Ron Duncan
Called these guys around 5 to schedule some maintenance for the bike. They waited for me as I was stuck in traffic. When I got there, they took care of everything I needed and I was on my way! Saved my ride for tomorrow morning! Go check them out! Great service!
Bill Cusic
Great experience today! I developed a noise in the front brake on the trail today. Stopped by to drop off my bike and get to work. I was promptly greeted by Nate at the door and he offered to assist me. He told me I could leave it but he would have it fixed in a matter of minutes and he did! Nate also adjusted a couple other things for me and I was gone in no more than 10-15 minutes.Thanks Nate!!! I'll be back to see you guys. Great customer service.
Dee Holly
I’ve been going here for several years and I’m a novice cyclist. The staff are skilled, friendly, and don’t make me feel a fool for asking silly questions. They are also very efficient and get things done quickly.
Leeinlex
Seems to be a nice bike store in terms of merchandise but staff are not friendly.
James E Owens
Man this place no wonder they sell achol to help people deal with there prices I went in there to get help with a back rim and dude says 75 dollors but here is the catcher another bike place broken spoke 4 dollors wow you talk about feeling like a slap in the face from this place ouch I mean it don't help the economy is already so high on everything
Arnold S.
I came in with a unique question and they went above to try to help me out instead of brushing me off they were very helpful.
Michelle B.
The service dept. at Bicycle Face is great. I am a mediocre (at best) recreational rider and they've been super kind and helpful when my bike has needed service. Even when they didn't have the wheel my bike needed, they got it ordered and installed very fast. I would recommend them completely!
Roscoe Peacock
I rushed in at the end of the workday to grab a helmet and Taylor was a big help. He answered all of my questions and helped me come up with a plan for my next bike purchase. I was impressed with how gracefully he was able to offer his attention to me, but also the few other customers who swooped in just before closing.
I have not had a chance to visit their store , but their team is very friendly and respond quickly. I was looking for BMX bikes and they were a great help I'm trying to get me a bike they do not carry BMX bikes but they can order select brands. I then called about parts and they were again beyond helpful and could order most anything I was looking for but they recommended me to go to broom wagon bike shop which is an amazing shop I would recommend either to anyone interested in biking but as I found out lexington is not the best place to find in store BMX parts. I would trust them to work on any project I need work done.
Ted King
A really great shop. Very friendly and they have always treated me great. I live in Texas but travel to the Lexington area frequently; so, if my bike needs work I bring it with me and drop it off with them.
T Lee
They told me it would be only 15 dollars to install derauillar and 15 for the other part when I arrived with my own parts they then said it would be 120 dollars once I arrived. Estimate was around four times higher once I arrived with my own parts. I think they were mad on not being able to make money on overpriced parts with me. Also on phone a chain is 9.99 in person magically jumps to 19.99 online on Amazon it's 6.99. a three dollar mark up is fine but over double is a rip off quadruple the price for an estimate as well is not good either I don't really wanna bash a local business but I can't help but to feel mad over the bad estimate and a full bike repair tool set is around 80 dollars on Amazon. Two stars only because some of the staff was nice but bad estimate is my problem feels like too much for an hour of work.
Jackie Suggitt
The workers here are quite professional and extremely affable. I brought my bike to have its brakes repaired, and because they couldn't accept cards at the time, they fixed it for free! The quality of the products is also pretty impressive. The bicycles here are perfect for people who enjoying travelling a lot without the usage of cars. If you value cycling as your primary form of travel, then it's safe to say that this shop is for you. Give it a try some time!
Jonathan Suggitt
The workers here are quite professional and extremely affable. I brought my bike to have its brakes repaired, and because they couldn't accept cards at the time, they fixed it for free! The quality of the products is also pretty impressive. The bicycles here are perfect for people who enjoying travelling a lot without the usage of cars. If you value cycling as your primary form of travel, then it's safe to say that this shop is for you. Give it a try some time!
My wife and I just bought 2 bicycles here. From the moment we walked in the door it was a simple, no hassle process to find out what bikes were best suited for us and our price range. And, the staff were genuine bike enthusiasts. I went here based on the recommendation of a friend, especially after experiencing some pushy salesmen at 2 other local bike shops. Good job, Fellas!
First time in the shop and was warmly greeted. My son's bike needed a brake adjustment and they stopped what they were working on to help us out. While doing that, they mentioned a recall on the brake calipers and provided information on how to get that squared away.Very impressed with the Bicycle Face team and will be back to purchase a new ride for myself.
Called these guys around 5 to schedule some maintenance for the bike. They waited for me as I was stuck in traffic. When I got there, they took care of everything I needed and I was on my way! Saved my ride for tomorrow morning! Go check them out! Great service!
Great experience today! I developed a noise in the front brake on the trail today. Stopped by to drop off my bike and get to work. I was promptly greeted by Nate at the door and he offered to assist me. He told me I could leave it but he would have it fixed in a matter of minutes and he did! Nate also adjusted a couple other things for me and I was gone in no more than 10-15 minutes.Thanks Nate!!! I'll be back to see you guys. Great customer service.
I’ve been going here for several years and I’m a novice cyclist. The staff are skilled, friendly, and don’t make me feel a fool for asking silly questions. They are also very efficient and get things done quickly.
Seems to be a nice bike store in terms of merchandise but staff are not friendly.
Man this place no wonder they sell achol to help people deal with there prices I went in there to get help with a back rim and dude says 75 dollors but here is the catcher another bike place broken spoke 4 dollors wow you talk about feeling like a slap in the face from this place ouch I mean it don't help the economy is already so high on everything
I came in with a unique question and they went above to try to help me out instead of brushing me off they were very helpful.
The service dept. at Bicycle Face is great. I am a mediocre (at best) recreational rider and they've been super kind and helpful when my bike has needed service. Even when they didn't have the wheel my bike needed, they got it ordered and installed very fast. I would recommend them completely!
I rushed in at the end of the workday to grab a helmet and Taylor was a big help. He answered all of my questions and helped me come up with a plan for my next bike purchase. I was impressed with how gracefully he was able to offer his attention to me, but also the few other customers who swooped in just before closing.
Restaurantji Recommends
I have not had a chance to visit their store , but their team is very friendly and respond quickly. I was looking for BMX bikes and they were a great help I'm trying to get me a bike they do not carry BMX bikes but they can order select brands. I then called about parts and they were again beyond helpful and could order most anything I was looking for but they recommended me to go to broom wagon bike shop which is an amazing shop I would recommend either to anyone interested in biking but as I found out lexington is not the best place to find in store BMX parts. I would trust them to work on any project I need work done.
A really great shop. Very friendly and they have always treated me great. I live in Texas but travel to the Lexington area frequently; so, if my bike needs work I bring it with me and drop it off with them.
They told me it would be only 15 dollars to install derauillar and 15 for the other part when I arrived with my own parts they then said it would be 120 dollars once I arrived. Estimate was around four times higher once I arrived with my own parts. I think they were mad on not being able to make money on overpriced parts with me. Also on phone a chain is 9.99 in person magically jumps to 19.99 online on Amazon it's 6.99. a three dollar mark up is fine but over double is a rip off quadruple the price for an estimate as well is not good either I don't really wanna bash a local business but I can't help but to feel mad over the bad estimate and a full bike repair tool set is around 80 dollars on Amazon. Two stars only because some of the staff was nice but bad estimate is my problem feels like too much for an hour of work.
The workers here are quite professional and extremely affable. I brought my bike to have its brakes repaired, and because they couldn't accept cards at the time, they fixed it for free! The quality of the products is also pretty impressive. The bicycles here are perfect for people who enjoying travelling a lot without the usage of cars. If you value cycling as your primary form of travel, then it's safe to say that this shop is for you. Give it a try some time!
The workers here are quite professional and extremely affable. I brought my bike to have its brakes repaired, and because they couldn't accept cards at the time, they fixed it for free! The quality of the products is also pretty impressive. The bicycles here are perfect for people who enjoying travelling a lot without the usage of cars. If you value cycling as your primary form of travel, then it's safe to say that this shop is for you. Give it a try some time!