Ordered through Door Dash and store employee and delivery driver Thomas refused to hand me my order, demanding that I give him a cash tip or Venmo him more money. I said I would tip through the Door Dash app but he physically intimidated me and refused to leave or hand me my food. I had to file a report with the authorities. Never ordering food from here again.
Atmosphere: 1
Food: 1
Service: 1
Alex S
I ordered through DoorDash thinking it would be better since it’s been delivered to the wrong place two other times, but no they once again delivered to the wrong place. I provided instructions and yet I didn’t receive a call or text saying they were confused on where my apartment was. I deliver people's groceries to them for work and if I am ever confused or not sure I message them. It’s not that hard
Atmosphere: 1
Food: 1
Service: 1
Darcy Litster
Vegetarian options: one of the sandwiches, The Veggie, has no meat, and comes with both cheese and avocado spread at no extra cost. no other sandwiches on their menu don't charge for avocado spread.Dietary restrictions: they have breadless versions of all their sandwiches for anyone who can't have bread. they come wrapped in lettuce. none of their sandwiches or sides have any peanuts or tree nuts in them. as far as I'm aware the bread is egg free, but I'm not actually 100% sure on that, so don't rely on me saying that if you're allergic.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fresh Baked French Bread, The Pepe, Turkey Tom
Kenzie Price
Terrible customer service. You will wait in the drive thru for a long time before someone will help you.
Atmosphere: 1
Food: 3
Service: 1
Brandon L
Over 1 hour to deliver a sandwich that takes 2 minutes to make and im less than 15 minutes/2 miles away.
Atmosphere: 1
Food: 1
Service: 1
Adam Arenas
Fantastic customer service!!
Daniel Boyko
Place was clean. Service was friendly and quick. Wrap was excellent.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The J J Gargantuan, Spicy East Coast Italian, Italian Night Club
Demitri Scott
Order was incorrect.
Atmosphere: 3
Food: 1
Service: 2
James Maxson
Have been ordering 2-3 time a week from here for years but will never do business with them again. Ordered a combo on the app. When I picked it up, was handed a cup without lid secured so it exploded when handed to me and spilled coke all over my car (that's okay, accidents happen). Had ordered "without mayo." Got home, sure enough, sandwich had mayo (I find mayo gross). I drove back to get it fixed an was met with bizarre response. Talked to what I presume was a manager. No apology whatsoever but TONS of attitude, as if this was somehow my fault (the ordered clearly said "no mayo"). She wanted to know why I didn't bring the other sandwich back, as if I'm supposed to know to do that when they screw up my order and waste tons of my time (I'm hoping they would not have re-served it). I finally had to drive off rather than argue with her any more because I no longer felt comfortable eating anything she would serve me (assuming they would ever even agree to make the sandwich I paid for). It was all very frustrating. In the end I paid and got nothing I could eat. Will never give them any more of my business.
Atmosphere: 1
Food: 3
Service: 1
Joseph Thornsberry
Staff is always nice and the hours are great. Tastes even better after
They need to change their slogan from “freaky fast” to “freaking amazing!” I’ve been coming to this same location for three years and as a broke college student, I couldn’t ask for anything better. The service is beyond amazing, welcoming atmosphere, and friendly employees. The manager was suggesting great things off the menu. I can’t wait to come here after my graduation as thanks for a safe space to come to in between my classes. P.S graduation invite is pending
Atmosphere: 5
Food: 5
Service: 5
William Picone
On August 4th, around 7 pm, I placed an order. I waited about an hour for my food to show up only for it to be missing a sandwich. I get that deliveries can get backed up, that's not the issue.When I called the store about my missing sandwich, they offered to send the driver out again, but I did not have the luxury of waiting another hour for my sandwich to be delivered. I requested a partial refund for the one sandwich that was missing out of a $64 order. I was denied and said it was not possible.I was offered a $10 credit on my account and I was assured I can claim it at any store. I tried, on multiple occasions, to claim that credit. None of the other locations could see that a credit was applied to my account. I live in another city, so going to the original store was not an option.I called corporate to see if I could get a partial refund. I only wanted $10 back. Corporate wasn't able to process the refund themselves, but they assured me that it was possible for the manager at the store to do it. So it appears that I was lied to by management at this location.As a former employee of Jimmy John's myself, I get that mistakes can happen. This is something that could have been easily fixed, but they refused to. All over $10, and this store kept my money for a product I never received.I did spend a couple days going back and forth with the corporate office about how to address this. Corporate offered me a free sandwich credit, which is only worth $8 at my local Jimmy John's. Also take into account the amount of time I spent trying to resolve this issue. I still do not feel like this issue has been resolved, even if the balance of what I feel like I'm still owed is small.
Atmosphere: 1
Food: 1
Service: 1
kelly pedigo
Awesome experience. Staff was very kind, and was food was ready in a blink of an eye. Delicious as always!
Atmosphere: 5
Food: 5
Service: 5
Ryan
Best Jimmy John's I've ever been to. The lunch crew is awesome! ?
PorkNbeans
5 stars for being the only place with a public restroom in the whole shopping center. Pretty clean too.
Ordered through Door Dash and store employee and delivery driver Thomas refused to hand me my order, demanding that I give him a cash tip or Venmo him more money. I said I would tip through the Door Dash app but he physically intimidated me and refused to leave or hand me my food. I had to file a report with the authorities. Never ordering food from here again.
Atmosphere: 1
Food: 1
Service: 1
I ordered through DoorDash thinking it would be better since it’s been delivered to the wrong place two other times, but no they once again delivered to the wrong place. I provided instructions and yet I didn’t receive a call or text saying they were confused on where my apartment was. I deliver people's groceries to them for work and if I am ever confused or not sure I message them. It’s not that hard
Atmosphere: 1
Food: 1
Service: 1
Vegetarian options: one of the sandwiches, The Veggie, has no meat, and comes with both cheese and avocado spread at no extra cost. no other sandwiches on their menu don't charge for avocado spread.Dietary restrictions: they have breadless versions of all their sandwiches for anyone who can't have bread. they come wrapped in lettuce. none of their sandwiches or sides have any peanuts or tree nuts in them. as far as I'm aware the bread is egg free, but I'm not actually 100% sure on that, so don't rely on me saying that if you're allergic.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fresh Baked French Bread, The Pepe, Turkey Tom
Terrible customer service. You will wait in the drive thru for a long time before someone will help you.
Atmosphere: 1
Food: 3
Service: 1
Over 1 hour to deliver a sandwich that takes 2 minutes to make and im less than 15 minutes/2 miles away.
Atmosphere: 1
Food: 1
Service: 1
Fantastic customer service!!
Place was clean. Service was friendly and quick. Wrap was excellent.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The J J Gargantuan, Spicy East Coast Italian, Italian Night Club
Order was incorrect.
Atmosphere: 3
Food: 1
Service: 2
Have been ordering 2-3 time a week from here for years but will never do business with them again. Ordered a combo on the app. When I picked it up, was handed a cup without lid secured so it exploded when handed to me and spilled coke all over my car (that's okay, accidents happen). Had ordered "without mayo." Got home, sure enough, sandwich had mayo (I find mayo gross). I drove back to get it fixed an was met with bizarre response. Talked to what I presume was a manager. No apology whatsoever but TONS of attitude, as if this was somehow my fault (the ordered clearly said "no mayo"). She wanted to know why I didn't bring the other sandwich back, as if I'm supposed to know to do that when they screw up my order and waste tons of my time (I'm hoping they would not have re-served it). I finally had to drive off rather than argue with her any more because I no longer felt comfortable eating anything she would serve me (assuming they would ever even agree to make the sandwich I paid for). It was all very frustrating. In the end I paid and got nothing I could eat. Will never give them any more of my business.
Atmosphere: 1
Food: 3
Service: 1
Staff is always nice and the hours are great. Tastes even better after
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hunter
Restaurantji Recommends
They need to change their slogan from “freaky fast” to “freaking amazing!” I’ve been coming to this same location for three years and as a broke college student, I couldn’t ask for anything better. The service is beyond amazing, welcoming atmosphere, and friendly employees. The manager was suggesting great things off the menu. I can’t wait to come here after my graduation as thanks for a safe space to come to in between my classes. P.S graduation invite is pending
Atmosphere: 5
Food: 5
Service: 5
On August 4th, around 7 pm, I placed an order. I waited about an hour for my food to show up only for it to be missing a sandwich. I get that deliveries can get backed up, that's not the issue.When I called the store about my missing sandwich, they offered to send the driver out again, but I did not have the luxury of waiting another hour for my sandwich to be delivered. I requested a partial refund for the one sandwich that was missing out of a $64 order. I was denied and said it was not possible.I was offered a $10 credit on my account and I was assured I can claim it at any store. I tried, on multiple occasions, to claim that credit. None of the other locations could see that a credit was applied to my account. I live in another city, so going to the original store was not an option.I called corporate to see if I could get a partial refund. I only wanted $10 back. Corporate wasn't able to process the refund themselves, but they assured me that it was possible for the manager at the store to do it. So it appears that I was lied to by management at this location.As a former employee of Jimmy John's myself, I get that mistakes can happen. This is something that could have been easily fixed, but they refused to. All over $10, and this store kept my money for a product I never received.I did spend a couple days going back and forth with the corporate office about how to address this. Corporate offered me a free sandwich credit, which is only worth $8 at my local Jimmy John's. Also take into account the amount of time I spent trying to resolve this issue. I still do not feel like this issue has been resolved, even if the balance of what I feel like I'm still owed is small.
Atmosphere: 1
Food: 1
Service: 1
Awesome experience. Staff was very kind, and was food was ready in a blink of an eye. Delicious as always!
Atmosphere: 5
Food: 5
Service: 5
Best Jimmy John's I've ever been to. The lunch crew is awesome! ?
5 stars for being the only place with a public restroom in the whole shopping center. Pretty clean too.