Please & Thank You "FRANK"

2341 Frankfort Ave, Louisville
(502) 432-8614

Recent Reviews

Fei Yu

Cute shop great hangout spot to meet friends or work. USAToday best choco chip cookie - confirmed very good, i shouldve asked for it to be warmed up... got the basic: Drip coffee small & 1 cookie. The Drip coffee is a house light roast on the sour side.Kid-friendliness: Cookies and muffins and brownies, etc

Atmosphere: 5

Food: 5

Service: 5

Joan Carroll

Cookies and muffin were all really tasty and fresh. All the other treats looked just as good. Had good offee and tea choices. Nice place to sit and visit too.

Atmosphere: 5

Food: 5

Service: 5

Bevan Court

OMG, the cookies are amazing. And the black Americano was maybe there best I've had.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chocolate Chip Cookie

Jon P.

This place is just so so. I've gotten five or six cappuccinos here and they have ranged from pretty good to wretched. The last I will ever get was ordered today and was basically a latte (and the wrong size). It truly felt like the barista was trying to punish me for walking in fifteen minutes before close (or maybe just isn't very good). The staff is generally polite but unfriendly and the jukebox is way too loud, though the music selection is unique for a coffee shop in the area. The cookies are great. Just maybe get them and leave.

Alex Kopp

They cut the size of their frozen dough pucks in half and charge the same price. I used to buy these regularly, but not anymore. Shrinkflation at its worst!

Heather F.

Customer service = 0. I asked twice for them to turn the loud, blaring music down and they just gave me a snotty response. Wow, epic way of making people feel right at home in a place with such good manners to actually call themselves "please & thank you." Maybe I would have stuck it out if the coffee was worth the noise, but sadly, it was also very "meh". If you're looking for the loudest coffee shop in town with very mediocre coffee and 0 customer service, you've found your place!

Mazuki Williams

Sugar cookie was great the lemonade was sweet! I love this place already!5 stars!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chocolate Chip Cookie, Brownie, Sugar Cookie, Crunch Sugar 4 Pack

Chad Wilbur

Kind of a 70s hippie vibe going on. I like it period period unlike all of I like all the plants and the atmosphere of the building. The people are nthey've got a jukebox. I'm pretty sure it's free. It's got a funky mix of different types of music ive definitely never heard before. I've got some good.Snack selections to me were a little limited but what we did get was good. The coffee is strong and I like that. And one last thing, the restroom was nice. Very clean and I know I'm a male. And it doesn't matter to me. But they had feminine products available in the bathroom. Which to me was very thoughtful.

Atmosphere: 5

Food: 4

Service: 5

Reed G.

The cookies are addictive, coffee is okay. The people that work there don't really talk to you and make it seem like an inconvenience when you walk in. The atmosphere is a bit cold, I literally only go for cookies.

Lauren H.

Came in on a weekday morning around 9:30 & got a butterscotch latte & a chocolate chip cookie. The chocolate chip cookie was good as expected, the butterscotch latte was just okay. Not quiet butterscotch-y enough for me. For someone who likes light flavors this would be a nice choice. Wifi was strong & stable and there was plenty of seats to choose from. Although the music was a touch loud and I had to lean closer to hear my friend speak. Baristas were friendly enough, bathrooms were clean, and street parking wasn't bad.

Jayme H.

What a cute coffee shop/cookie haven in Clifton. I was in town on business and this was the coworking spot my coworker picked out and I'm so happy with that decision. I found free parking out front really easily and when I walked in the aesthetic was totally up my alley. From the long strings of pothos and other beautiful indoor plants to the twinkle lights behind the olive green booth and the old jukebox, the vibe here is real. I ordered the Harvest Moon latte with oat milk and one of their famous chocolate chip cookies for a snack later on in the day. The espresso in my latte was strong and I definitely got the pick-me-up that I needed to carry me through until lunch. The wifi was strong and I was able to get a lot done. When I dove into the cookie later it was heavenly. It had actually sat in my car for a few hours which made the chocolate chips melt just slightly.. It was like it just came out of the oven. I hear they have four locations around Louisville and one in Indianapolis and I'm not surprised because they clearly know what they're doing. If you're craving coffee and cookies, look no further.

Adam Sharp

Went way out of my way because my wife heard the cookies were ranked in the USA. We agreed, cookies are mid at best. $29 for a dozen is about double what it should be.

Food: 3

Service: 4

katie jones

the best coffee in town and the BEST cookie in the USA! staff gorgeous ☀️

Atmosphere: 5

Food: 5

Service: 5

Michelle Graham

What a fantastic place. Service was outstanding! The peanut butter cream pie cookies are delicious! One of the top places we stopped on our vacation.

Atmosphere: 5

Food: 5

Service: 5

Grace C.

This place is super cute!! The cookies are just as good as you'd think - the best in Kentucky!! The coffee is good but honestly nothing crazy. Definitely worth a visit though!

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