Inside dining room was very nasty! Tables where dirty and had this white streaks all on then that would wipe off with water. So we thought it was very dirty inside. Food was good but I wouldn't recommend eating inside unless they have cleaned up and I mean really tool time to clean it up. Tables and floor was just ? awful!
Atmosphere: 1
Food: 5
Service: 5
Cathy Wiedmar
I brought the whole family...8 of us...after a ballgame to celebrate with chocolate milkshakes, our favorite. NO chocolate. The food was good, but the service was slow.
At this point I'm convinced that white castle has given up. Do yourself a favor and just get the frozen burgers from the grocery. This location and the one on Hurstbourne take about an hour to go through the drive thru if you can even get them to come up for an order.
Arrived at White Castle at (11:35PM) took ten minutes two cars in front of me to get to speaker. They were holding each cars at window for another five to minutes then parking them in lot. Ordered a soda, 10- cheese sliders, 1- large fries, 2- shake that they said they do not have. When I processed to window waited for 6 minutes there they ask me to pull to a spot in lot, which I did waited for my order. They brought out my order at (12:17). Arrived home at (12:26) soda was watery, fries are cold, sliders are soggy. Asked for my recipe when I paid was told it would be in my bagged ordered and they bring it out to me, was not with my bags.If will be a very long time be I return to White Castle again!! Spent $29.56 on orderSign in window said$8.99 for ten cheese sliders that mean a large fries and a large soda is $20.00?Parking: Parking lot full of drive thru customers waiting on their orders? Wait time is 30-45 minutes to get your order around midnight!!
This place was horrible(2/2/24) at 8:00pm I arrived to wait inline inside for 20 minutes while watching the employees trash talk their facility and comes my time to order the girl laughs and says it will be awhile as she continues to talk about how great she is but can’t help run a seamless fast food restaurant, if they worked for my company everyone would be fired except the two cooks who where hard at it….
Atmosphere: 1
Service: 1
Brandon Johnson
Don't go here. I repeated my order 3 times. Once at the microphone, another with a man at the window, then another with a woman at the window(same order all 3 times). They still managed to mess it all up. I should have checked the bag but it had already been 30 mins since I got in a line with no cars so I was ready to leave.
Atmosphere: 1
Food: 1
Service: 1
Heather Bryant
Waited 20 mins to get to the window after I ordered and another 25 mins after I paid and they pulled me forward for 20 cheeseburgers. I watched a dog catcher go into the restaurant, be taken back into the kitchen and come back out with a dog on a leash. I walked inside to see what was going on with my order and a lady also waiting told me, "They're just playing around back there." After 10 more minutes, I finally got my order. Once we began eating them at home, we realized not one had a single pickle on it, the onions were burned, some of the buns were crunchy in some spots. Just the worst White Castle I've ever had. We only go to the one on Outer Loop, because this location in Fern Creek is always so slow, but I tried one more time to give them the benefit of the doubt and it was the worst experience yet. Lesson learned again. They won't have to worry about me ever coming back.
Atmosphere: 1
Food: 1
Service: 1
Kasey Chasteen
Waited in drive through for an
Atmosphere: 1
Service: 1
Jessica Wells
They forgot to give me my drinks. I drove away then noticed.I called, no answer.Left a message, no return call.
Inside dining room was very nasty! Tables where dirty and had this white streaks all on then that would wipe off with water. So we thought it was very dirty inside. Food was good but I wouldn't recommend eating inside unless they have cleaned up and I mean really tool time to clean it up. Tables and floor was just ? awful!
Atmosphere: 1
Food: 5
Service: 5
I brought the whole family...8 of us...after a ballgame to celebrate with chocolate milkshakes, our favorite. NO chocolate. The food was good, but the service was slow.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Cheeseburger, Chicken Ring, Sliders
45 minutes in the drive
Food: 4
Service: 2
Recommended dishes: Cheeseburger
3rd shift 2 cars in line took over an hour and the food was cold when if came out.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cheeseburger, Chicken Ring, Sliders
At this point I'm convinced that white castle has given up. Do yourself a favor and just get the frozen burgers from the grocery. This location and the one on Hurstbourne take about an hour to go through the drive thru if you can even get them to come up for an order.
Service: 1
Recommended dishes: Cheeseburger, Chicken Ring, Sliders
Arrived at White Castle at (11:35PM) took ten minutes two cars in front of me to get to speaker. They were holding each cars at window for another five to minutes then parking them in lot. Ordered a soda, 10- cheese sliders, 1- large fries, 2- shake that they said they do not have. When I processed to window waited for 6 minutes there they ask me to pull to a spot in lot, which I did waited for my order. They brought out my order at (12:17). Arrived home at (12:26) soda was watery, fries are cold, sliders are soggy. Asked for my recipe when I paid was told it would be in my bagged ordered and they bring it out to me, was not with my bags.If will be a very long time be I return to White Castle again!! Spent $29.56 on orderSign in window said$8.99 for ten cheese sliders that mean a large fries and a large soda is $20.00?Parking: Parking lot full of drive thru customers waiting on their orders? Wait time is 30-45 minutes to get your order around midnight!!
Atmosphere: 1
Food: 1
Service: 1
Slowest ever. 30 minute drive thru times. Terrible.
Atmosphere: 1
Food: 1
Service: 1
Please change employees, what wrong with the ownership?????
Atmosphere: 1
Food: 3
Service: 1
Line was forever and it gave me explosive diarrhea and nausea for days.
Atmosphere: 1
Food: 1
Service: 1
Line was forever and it gave me explosive diarrhea and nausea for days.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
This place was horrible(2/2/24) at 8:00pm I arrived to wait inline inside for 20 minutes while watching the employees trash talk their facility and comes my time to order the girl laughs and says it will be awhile as she continues to talk about how great she is but can’t help run a seamless fast food restaurant, if they worked for my company everyone would be fired except the two cooks who where hard at it….
Atmosphere: 1
Service: 1
Don't go here. I repeated my order 3 times. Once at the microphone, another with a man at the window, then another with a woman at the window(same order all 3 times). They still managed to mess it all up. I should have checked the bag but it had already been 30 mins since I got in a line with no cars so I was ready to leave.
Atmosphere: 1
Food: 1
Service: 1
Waited 20 mins to get to the window after I ordered and another 25 mins after I paid and they pulled me forward for 20 cheeseburgers. I watched a dog catcher go into the restaurant, be taken back into the kitchen and come back out with a dog on a leash. I walked inside to see what was going on with my order and a lady also waiting told me, "They're just playing around back there." After 10 more minutes, I finally got my order. Once we began eating them at home, we realized not one had a single pickle on it, the onions were burned, some of the buns were crunchy in some spots. Just the worst White Castle I've ever had. We only go to the one on Outer Loop, because this location in Fern Creek is always so slow, but I tried one more time to give them the benefit of the doubt and it was the worst experience yet. Lesson learned again. They won't have to worry about me ever coming back.
Atmosphere: 1
Food: 1
Service: 1
Waited in drive through for an
Atmosphere: 1
Service: 1
They forgot to give me my drinks. I drove away then noticed.I called, no answer.Left a message, no return call.
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Cheeseburger