Puerta Grande Mexican Bar & Grill

120 April Way, Winchester
(859) 744-1200

Recent Reviews

Suzzie White

Great food, fast service. They always get it right!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Salsa Chips, Rice & Refried Beans, Taco Salad, Cheese Dip, Fajitas, Quesadilla, Beans and Rice, Chimichanga, Guacamole

j wink

Food was pretty average with some things tasting ok and some not good. Enchiladas suizas were too spicy and the chicken dry for example. Not the best example of a Mexican

Atmosphere: 4

Food: 3

Service: 4

Nic C

Food was good. It took too long to get the first meal out, then a big gap for the second meal to come out, and another big gap of time before we finally received the third person's food. We're not big on being served each dish 15 min apart.

Atmosphere: 4

Food: 3

Service: 2

Recommended dishes: Burrito

Evan Tuck

They take a while to get you more drinks they usually stand and talk but they have very good

Atmosphere: 4

Food: 4

Service: 2

Recommended dishes: Salsa Chips, Chimichanga, Cheese Dip, Pollo Bandido Boom Boom

Travis C.

It was a Valentine's Day we will remember notably for the combination of bad service and burned food. After we (4 of us) ordered, our server disappeared for 17 minutes leaving us with no drink refills and no chip refills. We were only able to eat about half of the queso appetizer we ordered due to no chips. When our waiter did reappear he delivered my wife's food and then disappeared for 5 minutes returning with my mother in laws burrito. Then, you guessed it, he disappeared for 5 minutes returning with my steak, but not my mother's quesadilla. After another vanishing act he returned 3 minutes later with her food. We then asked for refills and silverware so we could eat. The food was overcooked and under seasoned. I ordered my steak medium rare and got a steak that was medium well. My wife's fajitas were charred beyond the good way you would expect and had a dry consistency. The food was hot from all the over cooking so we went through the water refills quickly, but it was 13 minutes before we saw our waiter again. He didn't offer us refills, but we asked for them. If you are wondering about the weird timings it's because my wife got me a new watch for Valentine's Day and I was trying out the chronograph. We were just passing through the area and foolishly remarked that Mexican was a great choice as they are all usually pretty good. Little did we know we would have our worst Mexican experience ever. Needless to say we won't be back.

Rusty Pryor

Too many loud mouthed drunks using foul language reguardless of childress being around. My 7 yr old grandson wanted to eat there for his birthday and thats the last time i will go there. Its hard to say itcwas just an off night, besides the drunks the waitress took a long time getting to us, i watched other tables filled after us get there food much quicker. All the food got to the table except my Chimichanga, they completly missed it on the ticket. The ends of the Chimichangas were burnt. The rice is very bland. After multiple request we did manage a happy birthday song and ice cream for my grandson which made him happy. Overall it was not a good experience with food and the obnoxious drunks ruined the atmospher.

Atmosphere: 1

Food: 2

Service: 2

Ronnie Price

When ordering I asked for French Fries covered with steak,peppers,onions,and cheese sauce. The server said he couldn't add onions,and peppers. Well thats crazy and my mistake for not leaving then. The food had freezer burn and 0 service. You could tell all the staff hated being there.

Atmosphere: 1

Food: 1

Service: 1

charlotte

Update: New Year Eve 2023It's been ALONG time since dining at this restaurant, but wow, what an improvement. Waitress was on point. She absolutely went above her duties by keeping the drinks filled and food prepared as ordered. We had some special dishes, and she made sure it was made as ordered. Great food and excellent service. Highly recommend and will definitely try again when In the area.They weren't able to prepare the food that I wanted to order, so I settled for something they recommended, and it was still wrong. The chips were very stale and cold. I used to really enjoy this place, but the service has went down hill.There Alot of new faces, so maybe they are training..not sure

Atmosphere: 3

Food: 5

Service: 5

Shelly Bishop

Went in for lunch. The decor was nice but that was about it. The chips were hard and stail. We got a taco salad that was bland. The meat had no seasoning. Fajitas were mediocre at best. The server was not very friendly and then at checkout I had to go find someone to take my money. They were literally sitting around playing on their phones. Will keep looking in hopes to find a good go to Mexican restaurant around here.

Atmosphere: 5

Food: 1

Service: 1

Lori Cox

Just don’t. The hostesses are apathetic. They can’t be bothered to put down their phone long enough to properly seat you at a CLEAN table, or bring chips and salsa or ring you out. They don’t care and it shows. The servers- eh. They are trying it seems. It also seems like they have 1 cool in the back as slow as the food comes out. As far as taste- it was Mexican. Not the worst I have had and definitely not the best. Mediocre- not worth having to deal with the pitiful slow service. At least it was hot. The restaurant wasn’t clean. The tables and chairs were askew. Tables needed wiped down. They weren’t busy- there were 5 other tables occupied when we were seated. Luckily I don’t live anywhere near here so it will be easy to avoid. Has potential. Needs better management.

Atmosphere: 1

Food: 3

Service: 1

Crystal Church

First time here. Place was clean and well kept. Staff was friendly. We did have to wait a bit for drinks, which I don't think I should have to wait 10 minutes to place an order for water. Food was great! I got the shredded chicken chimichanga. It did not disappoint. Prices are pretty average. Overall, satisfied and may go back if I venture into that territory again.

Atmosphere: 5

Food: 5

Service: 4

Recommended dishes: Salsa Chips, Chimichanga

Steve Adriance

Food was tasty. We were seated in the back dining area which was a very cramped space. Our server disappeared for much of our dinner.

Atmosphere: 2

Food: 4

Service: 2

Patty Grant

Great service, steak fajitas were the best I've ever had.

Atmosphere: 5

Food: 5

Service: 5

kevlar stone

This is Kentucky. Nobody here understands, or wants to hear that Mexican music, but if it is on, it should not be loud enough to make people talk lout to the person sitting across the table.Service SLOW.

Atmosphere: 2

Food: 3

Service: 2

Pamela Tipton

Was very very bad. My son and myself came in to eat lunch around 2:30 pm 7/01/2023 place was not busy, first waiter saw us come in walked pasted us went and sat down, next waiter looked at her and then came to us to be seated, next waiter brought our drinks and chips, he took our orders, we waited 30 minutes, I asked if he would check on our food he had a bad attitude, we waited another 15 minutes waiter brought mine out, I asked where’s my son’s food, waiter said be patient they are cooking it, he brought out my sons food 5 minutes later, waiter never came back, I could not get a to-go box, I’m very mad and upset we will never be back!!

Service: 1

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Puerta Grande Mexican Bar & Grill

120 April Way, Winchester, KY 40391
(859) 744-1200