Dunkin'

330 Congress St, Boston
(617) 439-3179

Recent Reviews

Steven Therrien

Wow this place is terrible!

Atmosphere: 1

Food: 1

Service: 1

patrick bourque

America runs on dunkin? More like America crawls on dunkin. The experience is the same. No one who works here cares there is a line, ignores you till they want to help you. Just disappointing. They need to look into hiring new staff.

Braedon Alster

Terrible service. Guy seemed irritated that I was there and barely spoke to me while talking my order. Not looking for a conversation but some semblance of acknowledging my presence would have been nice. Made one of my drinks and then immediately went and sat down and played on his phone right in front of us. Then, after a few minutes, got up and made the second drink. Again, never said a word. To top it off, the place is gross and dirty. Would not recommend.

Atmosphere: 1

Service: 1

Name First

The Employees here will not speak a word to you when you greet them. I am NOT looking for a full out conversation with you while getting my morning coffee, but I mean, just blink or something to acknowledge a "hello, or good morning".... It's just so wildly rude and dismissive. Oddly enough the 3 stars is because they make a consistently good iced coffee. I always get 4 at a time, so that I don't have to go in here alot.

Atmosphere: 2

Service: 2

FrenchCan Rican

The service here is horrible. Workers are rude and they don’t acknowledge that a human being is talking to them.

Atmosphere: 1

Service: 1

doris lopex

Quiet, quick

Atmosphere: 5

Service: 5

shankar datta

Very unhappy with the rude staff at this store , will never

Atmosphere: 1

Food: 2

Service: 1

Paul S

This is by far the dirtiest, grubbiest DD I have ever been in (and I’ve been in many DDs - including at highway rest stops).The work counter is disgusting, covered in stains, spilled liquids, etc. staff uniforms always dirty. Window glass ditto.I go in every few months hoping something will have changed. But, no. Never. This has to be a function of management.It is so gross.

Atmosphere: 1

Food: 1

Service: 2

SpanishFly Gaming

This place

Atmosphere: 1

Food: 1

Service: 1

Savion Pennington

...this is supposed to be a wake up

Atmosphere: 3

Food: 1

Service: 1

Byron Guzman

They need to hire a better type of workers. Some who want to work and provide good service, not like the ones they have. I arrived, they saw me arrive and the boy looked like there was no one in the store and when I asked him if he was working he told me to wait for me and he would go first. To drink his coffee for later He then treated me as I wanted to tax his way of working, which I think is terrible, and he told me to get out, that he wasn't going to sell me anything, that there was no more coffee for me, and that he wouldn't sell me anything. The truth is that We weigh staff to serve ???It's a shame that I have to give 1 star because the truth is, with that type of staff, this dunky deserves 0 stars for the terrible service they provide.

Atmosphere: 1

Food: 2

Service: 1

KINTANA. G.

don't go here they are the worst people to work for they are too slow

Robyn

It's a fast food coffee chain, there's not much home to write about. I don't particularly care for their drip coffee, but their flavored coffee drinks are pretty decent.

Atmosphere: 2

Food: 2

Service: 4

Zachary Fiato

Absolutely awful service. Ordered a coffee and two doughnuts but by the time I got there, the coffee was ready but the doughnuts weren't? It takes like 5 seconds to grab the doughnuts, put them in the bag and leave it on the takeout stand but NO! I had to tell them to do it! What's the point of ordering on mobile when the staff don't do half the order?

Atmosphere: 2

Food: 3

Service: 1

Maria Luisa

Horrible! First time I came the person who took my order did not say a word to me. Two days later I came back with my husband, and the same person was super rude and even used his phone while taking our order. The absolute worst. Zero stars for this location.

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