Service I received on Saturday, October 25th was terrible. I placed my order online over an hour prior to pickup. My pickup time was 4:15 my husband left the house at 4:15 because we always have issues with our food never being ready, even after receiving confirmation that our order is ready, it is never ready. I ordered a total of 7 pizzas and 6 large popcorn chicken.
First I used a coupon for a 2 large pizzas I mistakenly thought the coupon was for the biggest size pizza, your coupon should say the size in inches because according to the arrogant person I talked to on Saturday he said they only come in inches not sizes. I also asked for them to be double cut, which they were not and again the arrogant person said I should have asked for that, which I stated I did I have my receipt to prove I did.
Second, which is the biggest issue I had was my order wasn't ready until after 4:45 with no apology or anything just an excuse that you had a big order with the school across the street. I said I placed my order with you over an hour before and if you had a big order you should have called us and told us to pick up the order later, instead of having my husband wait there for over 30 minutes while our party was going on.
I have been ordering from you for over 25 years and your customer service has drastically droppped, you don't even care that orders are not ready or how you treat your customers.
Very disappointed!!
Service: 1
Laura Dunlavey
Great coffee and donuts
Atmosphere: 5
Food: 5
Service: 5
James Golden
Placed an order for delivery, just a steak and cheese sub, one hour later no delivery? Like really I’m 5 mins away….
Atmosphere: 1
Food: 1
Service: 1
Jack Flaherty
I love the regular '14 cheese pizza. While other places seem to make their pizza all most paper thin in terms of the least amount of pizza dough offered (toppings included), what I like most about this pizza is that it is a much more hearty and doughy-style pizza with a nice crispy crust, and a tasty, sweet, pizza sauce that's cooked to tasty perfection. Plus the pizza has been consistently good in relation to overall quality and price. Recommended!
Atmosphere: 4
Food: 5
Service: 5
Jack Cimorelli
Tried two specialty pies from here: meatball and buffalo chicken. Not good whatsoever. Pizzas were undercooked and just thrown together. Can’t just put buffalo chicken pieces on top of a pizza and call it buffalo chicken pizza. Hoping this place can greatly improve
Pamela Brunelle
Hands down the best pizza I have had.... customer service is excellent. Will be sticking to them from now on.....
Jaiden Wade
Pizza was gross.
Bruce Ricard
The foods good guys but nock it off with the tip tip tip covid is over don't think I'll order again either ordered on slice picked it up had to pay the mandatory tip to order them the dude at the counter was like tip tip yeah all set Romanos next time
yo geeman
Went to place an order for delivery large pizza with pepperoni with extra cheese there was a young kid n asked tip for the driver ... without knowing the price I asked what's the cost right know before tip I was told 30 dollars. I'm like what 30 dollars for a 2 topping pizza no way I'll cancel the order but no thank you ... this was October 13 2024 ... ordered the exact same thing from santoros n it was 22 dollars with tip still under 30 dollars ... the next day I look at my credit transaction and I see not only 1 transactions but 2 transactions for 21.84 each so I called them ... n told them exactly what I'm saying now n the manager was like no he didn't say 30 dollars so I told him that's the reason I didn't order but why was I charged 2 times n his answer was we charged u once ... how are you charging me 1. If I didn't place the order 2. If u made an attempt to make the delivery n the delivery wasn't handed to me the customer then why charge for the order Then they gave me 2 options ... either I got the pizza now or store credit ... how about no I'm choosing option 3 which is refund my money ... then they told me to show them proof I was charged twice ... sent them proof through the number they gave me n got no response n only refunded 1 transaction while the other is still on my account... very rude customer service ... I guess family pizza is what it is ... a family buisness that no one in there family lies n all customers are wrong... now I have to dispute this transaction which is now waste of my time on a place I didn't even order from... n will never order from again ever ... n I will be sharing this story with everyone I know .... update October 16 2024 ... went into store once again owner very rude showed him proof ... says he ben in the buisness for 40 years ... told him to be rude to customers for your mistake is ridiculous ... no one placed the order got a quote on a pizza it was to pricey n u still charge the customer not once but twice n be rude about it is beyond crazy ... word of mouth n experience is what thrives buisness being rude ruins future buisness ... but I guess being in the buisness for 40 years makes u always right ... lost a customer for life wouldn't recommend anyone to order from here
If I could give 0 stars I would. It's labor day, I had 5 kids here & a few adults, it was a spontaneous playdate for my daughter. I was not prepared to cook for that many people. So I figured why not order out- get 2 pizzas & a burger & fries for myself-
I ordered online through Slice at exactly 4:52 pm, - give or take like 15/20 mins for my order to get through & get started - delivery time after I ordered said between 5:12-5:17 pm. Waiting.. waiting....waiting - 5 kids getting more hungry by the second- more waiting. Finally 5:40 pm comes & still nothing, I decided to call family pizza. The teenager ( he sounded very young, & very little customer service skills) said " we're busy. Driver will be there in 10 minutes " I said okay. Thanks. Waiting...looking out my window.... more waiting... 6:00 pm comes & still NOTHING, I call again ( same teenager answers) again he says " we're busy, the driver already left", I said " thats your excuse? You're busy?" So I asked to speak with the manager/owner ( who I'm VERY familiar with) I proceeded to explain to him when I had ordered, when I had called the first time, how I'm calling for the 2nd time AND HOW I ALREADY PAID FOR THE TIP ($6) which I asked to be refunded. The owners responded with " uh yeah no I can't do that. Just dont accept the food when the driver gets there." - meanwhile while I'm on the phone. The driver finally shows up at like 6:05 pm, & my husband grabbed the food as I was on the phone- " I replied back with why would I not accept the food? We're all hungry I paid for it. I'm literally asking to be refunded the tip as the delivery service was not what it was originally stated. ( inspecting my order while on the phone with the owner) where's my burger? It's not here. I want a refund immediately!" The owner " yeah we can't do that" & he kept coming up with excuses.
Basically he refused to remedy the situation. The driver gave me someone's else partial order, while my burger & fries was most likely still in his car. Granted the driver came back within 10 minutes of leaving my house. But the poor customer service skills from this place is down right laughable.
My family & I used to order from family pizza all the time when I was growing up, I used to order all the time. Now I remember why I stopped. Granted mistakes can happen yes, but it's how you handle them as a business is what matters. Never again will I order from them, the food was disgusting, tasted like it was from a cardboard box, & the service was less than 0 stars. If you don't mind ordering then waiting over an hour, & getting only half of what you ordered, then please continue to give them your business. But if you want a timely delivery service with actually good food, order from Primos, SO MUCH BETTER.
Also I know the owner will see this. If I don't get refunded for what I didn't actually get the first time, I will dispute the charge on my credit card & you'll be out of the entirety of the amount I ordered. Make a better choice ? I'm persistent & don't play.
Service: 1
Shawn Porter
Food and service are great, love this place
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Pizza with One Topping
Beth Covey
The best food ????
Atmosphere: 5
Food: 5
Service: 5
Bikerz Finest
Great place I stumbled on today. Had the chicken salad club sandwich. It was a 10/10 Crisp warm toast , home made chicken salad, crisp lettuce and bacon. Fries were hot and crunchy. Big fan
Service I received on Saturday, October 25th was terrible. I placed my order online over an hour prior to pickup. My pickup time was 4:15 my husband left the house at 4:15 because we always have issues with our food never being ready, even after receiving confirmation that our order is ready, it is never ready. I ordered a total of 7 pizzas and 6 large popcorn chicken.
First I used a coupon for a 2 large pizzas I mistakenly thought the coupon was for the biggest size pizza, your coupon should say the size in inches because according to the arrogant person I talked to on Saturday he said they only come in inches not sizes. I also asked for them to be double cut, which they were not and again the arrogant person said I should have asked for that, which I stated I did I have my receipt to prove I did.
Second, which is the biggest issue I had was my order wasn't ready until after 4:45 with no apology or anything just an excuse that you had a big order with the school across the street. I said I placed my order with you over an hour before and if you had a big order you should have called us and told us to pick up the order later, instead of having my husband wait there for over 30 minutes while our party was going on.
I have been ordering from you for over 25 years and your customer service has drastically droppped, you don't even care that orders are not ready or how you treat your customers.
Very disappointed!!
Service: 1
Great coffee and donuts
Atmosphere: 5
Food: 5
Service: 5
Placed an order for delivery, just a steak and cheese sub, one hour later no delivery? Like really I’m 5 mins away….
Atmosphere: 1
Food: 1
Service: 1
I love the regular '14 cheese pizza. While other places seem to make their pizza all most paper thin in terms of the least amount of pizza dough offered (toppings included), what I like most about this pizza is that it is a much more hearty and doughy-style pizza with a nice crispy crust, and a tasty, sweet, pizza sauce that's cooked to tasty perfection. Plus the pizza has been consistently good in relation to overall quality and price. Recommended!
Atmosphere: 4
Food: 5
Service: 5
Tried two specialty pies from here: meatball and buffalo chicken. Not good whatsoever. Pizzas were undercooked and just thrown together. Can’t just put buffalo chicken pieces on top of a pizza and call it buffalo chicken pizza. Hoping this place can greatly improve
Hands down the best pizza I have had.... customer service is excellent. Will be sticking to them from now on.....
Pizza was gross.
The foods good guys but nock it off with the tip tip tip covid is over don't think I'll order again either ordered on slice picked it up had to pay the mandatory tip to order them the dude at the counter was like tip tip yeah all set Romanos next time
Went to place an order for delivery large pizza with pepperoni with extra cheese there was a young kid n asked tip for the driver ... without knowing the price I asked what's the cost right know before tip I was told 30 dollars. I'm like what 30 dollars for a 2 topping pizza no way I'll cancel the order but no thank you ... this was October 13 2024 ... ordered the exact same thing from santoros n it was 22 dollars with tip still under 30 dollars ... the next day I look at my credit transaction and I see not only 1 transactions but 2 transactions for 21.84 each so I called them ... n told them exactly what I'm saying now n the manager was like no he didn't say 30 dollars so I told him that's the reason I didn't order but why was I charged 2 times n his answer was we charged u once ... how are you charging me
1. If I didn't place the order
2. If u made an attempt to make the delivery n the delivery wasn't handed to me the customer then why charge for the order
Then they gave me 2 options ... either I got the pizza now or store credit ... how about no I'm choosing option 3 which is refund my money ... then they told me to show them proof I was charged twice ... sent them proof through the number they gave me n got no response n only refunded 1 transaction while the other is still on my account... very rude customer service ... I guess family pizza is what it is ... a family buisness that no one in there family lies n all customers are wrong... now I have to dispute this transaction which is now waste of my time on a place I didn't even order from... n will never order from again ever ... n I will be sharing this story with everyone I know .... update October 16 2024 ... went into store once again owner very rude showed him proof ... says he ben in the buisness for 40 years ... told him to be rude to customers for your mistake is ridiculous ... no one placed the order got a quote on a pizza it was to pricey n u still charge the customer not once but twice n be rude about it is beyond crazy ... word of mouth n experience is what thrives buisness being rude ruins future buisness ... but I guess being in the buisness for 40 years makes u always right ... lost a customer for life wouldn't recommend anyone to order from here
Atmosphere: 1
Food: 1
Service: 1
good pizza and good food
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
Nice place to order pizza
Atmosphere: 4
Food: 4
Service: 4
If I could give 0 stars I would.
It's labor day, I had 5 kids here & a few adults, it was a spontaneous playdate for my daughter. I was not prepared to cook for that many people. So I figured why not order out- get 2 pizzas & a burger & fries for myself-
I ordered online through Slice at exactly 4:52 pm, - give or take like 15/20 mins for my order to get through & get started - delivery time after I ordered said between 5:12-5:17 pm. Waiting.. waiting....waiting - 5 kids getting more hungry by the second- more waiting. Finally 5:40 pm comes & still nothing, I decided to call family pizza. The teenager ( he sounded very young, & very little customer service skills) said " we're busy. Driver will be there in 10 minutes " I said okay. Thanks.
Waiting...looking out my window.... more waiting...
6:00 pm comes & still NOTHING, I call again ( same teenager answers) again he says " we're busy, the driver already left", I said " thats your excuse? You're busy?" So I asked to speak with the manager/owner ( who I'm VERY familiar with) I proceeded to explain to him when I had ordered, when I had called the first time, how I'm calling for the 2nd time AND HOW I ALREADY PAID FOR THE TIP ($6) which I asked to be refunded.
The owners responded with " uh yeah no I can't do that. Just dont accept the food when the driver gets there." - meanwhile while I'm on the phone. The driver finally shows up at like 6:05 pm, & my husband grabbed the food as I was on the phone- " I replied back with why would I not accept the food? We're all hungry I paid for it. I'm literally asking to be refunded the tip as the delivery service was not what it was originally stated. ( inspecting my order while on the phone with the owner) where's my burger? It's not here. I want a refund immediately!" The owner " yeah we can't do that" & he kept coming up with excuses.
Basically he refused to remedy the situation. The driver gave me someone's else partial order, while my burger & fries was most likely still in his car. Granted the driver came back within 10 minutes of leaving my house. But the poor customer service skills from this place is down right laughable.
My family & I used to order from family pizza all the time when I was growing up, I used to order all the time. Now I remember why I stopped. Granted mistakes can happen yes, but it's how you handle them as a business is what matters.
Never again will I order from them, the food was disgusting, tasted like it was from a cardboard box, & the service was less than 0 stars. If you don't mind ordering then waiting over an hour, & getting only half of what you ordered, then please continue to give them your business. But if you want a timely delivery service with actually good food, order from Primos, SO MUCH BETTER.
Also I know the owner will see this. If I don't get refunded for what I didn't actually get the first time, I will dispute the charge on my credit card & you'll be out of the entirety of the amount I ordered. Make a better choice ? I'm persistent & don't play.
Service: 1
Food and service are great, love this place
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Pizza with One Topping
The best food ????
Atmosphere: 5
Food: 5
Service: 5
Great place I stumbled on today. Had the chicken salad club sandwich. It was a 10/10
Crisp warm toast , home made chicken salad, crisp lettuce and bacon. Fries were hot and crunchy. Big fan
Atmosphere: 5
Food: 5
Service: 5
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