Dunkin'

58 Broadway, Methuen
(978) 681-8220

Recent Reviews

Ana Montalvo

They're always very busy. The service and food was good.

Atmosphere: 5

Food: 3

Service: 5

Recommended dishes: Egg and Cheese, English Muffin

Abl Nancy

It was goodVegetarian options: GoodDietary restrictions: NoneParking: FreeKid-friendliness: Good kidsWheelchair accessibility: No weeechair

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Hash Browns, Donuts

Eliz Santiago

I’d give zero stars if I could. I ordered a bagel with cream cheese along with some other food and when I checked the bag I realized there was no cream cheese. I went back less than 5 minutes later and ordered another bagel and explained to the lady I didn’t get a cream cheese for my other bagel and asked if it was possible if I can get a cream cheese for it. The manger yelled at us and the people working in there. Over cream cheese…. It’s really embarrassing and sad to know a manger would yell at her employees over a mistake anyone can make. She basically called us a liar and told us to give our bag of food back so she could check herself. We happily did so even though I think that isn’t allowed and still argued over not giving us a cream cheese. I wouldn’t recommend going there if that manager is there and one of their employees makes a simple common mistake. I hope Management really looks into that manager because it’s seriously concerning that she can’t get a grip over her own emotions due to a mistake an employee made.

Atmosphere: 1

Food: 1

Service: 1

Clara Lopez

I just left that is a Dunkin Donuts customer service is really bad I was cursed off because I told him that my coffee was too dark and the guy said a bad word to me so I defended myself and I was not going to stay there to wait for my food because I know that we're going to spit on it this is the worst Dunkin' donuts ever this is how you treat your customers

Atmosphere: 1

Food: 1

Service: 1

David Settuba

Old woman that opened this store in the morning was extremely rude and disrespectful.

Atmosphere: 3

Food: 1

Service: 1

James Downey

Ordered ahead to speed things and up and there was only one person in line and at the drive thru. The person working was yelling with them when I pulled up. After about 5 minutes of yelling back and forth that customer finally left and I was handed a coffee and told to have a good day. When I said I'd ordered food they asked what I got and slammed the window closed. There was no white cheddar on my sandwich and the bread wasn't toasted at all. It basically had the consistency of a wet fish. I'll never go to this dunkins again and will definitely be telling my friends about this experience.

K R

Every time I do my order on the mobile app they always mess it up or never have anything I ordered y’all need to do better

Brianny Espinal

I went wit my cousins to get something to eat nd the lady taking our order was extremely rude I don’t recommend coming here

Yaritza Espinal

The lady taking my order was extremely rude and giving attitude for no reason never coming here again happens every time

Rhayden Ortega

the lady that took my order at the cash register gave me a lot of Attitude an kept messing up my order every time I go.

Yaniris Marte

Employee was extremely disrespectful. Did not let me finish my order

Cristian Cruz

If i could give them a 0.. i would. Worst cuatomer service

Martin Cilwik

Espresso was delicious. Unfortunately, this Dunkin location doesn't sell the cheddar bagel twist

Joe Paddock

If I could do less then a star I would, during my city plow route I stopped by to use the restroom and get a coffee, and was told to go up the street, I asked again for a coffee and I was ignored for a min, then without even looking at me told again if I wanted anything to go up the road to the next dunks in newhampshire.This place is a joke.

Lorna Gillespie

Another great day of service from this Dunkin Team. Garrick is awesome!! Some stores in my area just can’t get it right lately. This one goes above and beyond with a smile on their face!!!

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