RAIL TRAIL ALE HOUSE
23 Point Grove Rd, Southwick
(413) 998-0555
Recent Reviews
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Had the pleasure of going to the Rail Trail Ale House today. It was fabulous! I had the veggie pizza which was just awesome, the roasted garlic and eggplant on it was to die for! My cousin had the Old World which also was so good with your rich sauce and fresh mozzarella. We definitely will be back I have to say all the food that went by our table looked great! I-was listening to a party seated behind us telling some of their guests that this was one of their favorite places to dine, I can see why!
Atmosphere: 5
Food: 5
Service: 5
Amazing servers, delicious food, all local ingredients!!! Highly recommend!
Ate here this past week & ended up with food poisoning! Terribly sick for two days, avoid the caesar salad. Everything else was great.
Best burgers
First time here. Food was great. Ruben Roll is a must try. Nice deck outside
Atmosphere: 5
Food: 5
Service: 5
Food is not that exciting excellent service great ambiance beautiful outside. Foods okay wings could really use some work.
Delicious, mouth- watering, fresh food. Great menu choices and beer selection. Definitely coming back.
The food was terrible. My husband ordered a calzone that was barely edible. The sauce and meatball was bland, the cheese was tasteless. The service looked tired and disinterested. Would never eat there again.
Ordered on Mother’s Day right at 6pm. Expected a wait since the holiday, was told an hour and 15 for a small pizza and fries. I get there in exactly 1:15, they say it’ll be out in 5 min. Cool, sounds fine, I stand in the entryway and wait with 2 other guys waiting for orders. The place is half full. After waiting quietly for 10 minutes I take a few steps and sit at the half empty bar. No one says a word to me. 10 minutes later I hear my name called from the kitchen. I see a pizza get boxed up and it sits on the counter. I look around for staff, no one looks back at me. I gesture. Nothing. And then 2 other pizzas get boxed up and stacked on top of it over the course of 3 more minutes. They seemed really busy and disorganized so I just wanted to let them get to it, I’m not gonna complain.
2 minutes later a lady walks over to the three boxes and moves them down the hallway to a warming oven thing with a big door and slides them in one at a time, closes the door. She then walks toward the hostess area and asks loudly if customer 1 and customer 2 (names) are here. I was looking at the lady the entire time and just watched it go down, I raise my hand and said yes that’s me, and I state my order. She pulls one of the pizzas out of the warming thing and goes to hand it to me, I state my other part of the order and she goes back into the thing and gets that part too, hands them to me at the bar and apologizes for the wait.
I open the pizza box to ensure it’s my order, as there is no slip with the box, and while it is indeed my order, it was made wrong. Supposed to be a half and half pizza, but toppings are all on one side with the other plain cheese. I raise my hand to someone behind the bar and say that I’m not sure it’s my order, or it might just be made wrong. No one says a word to me. She takes the pizza and says to another lady “this is wrong” and walk it over to the kitchen. I hear them go back and forth about 45 seconds, my pizza is still gone. 3 minutes later someone comes over behind the bar, puts my pizza down, says “they’re remaking it, you can keep this one too”, which is alright, cool. Before she leaves I ask her how long it might be, she says “let me go check” and goes to ask the kitchen. 2 minutes later she comes back and tells me “5 minutes”.
I’ve been in the building waiting around 30 minutes. I tell myself “it’s gonna be longer than that”, and set a 10 minute timer on my phone. 10 minutes later I look around and try to get someone to acknowledge me. I slowly stand up and look around. Nothing. I pick up my order and slowly turn to leave, I walk out slowly. I feel bad, but my kids need to eat something and it’s already pretty late. School in the morning. I leave the building at 7:50. Another customer looks at me after loading his food in his vehicle, says some not such encouraging words about the management, I nod and respond in agreement.
Rail Trail Ale House, guys, idk what was going on today, but man you gotta figure this out. The pizza was cold which I guess is on me somewhat as I didn’t wait for the other one, but it was really good. The fries were dark and soggy. I’ll try you guys again but will eat in and have a beer with the pizza.
Pizza is really good
Restaurantji Recommends
I ate lunch there with friends. The sandwich was good, but I felt that a few things were lacking. Coffee is unavailable, and chips can not be substituted for fries because there are no potato chips. I said yes to having a slice of tomato added to the sandwich, not knowing it cost more!
On the positive side, the waitress was pleasant, and there were many customers, so it appealed to others.
Bayou Burger was so good, with very good beer selection
Food was great, lunch wait staff was a bit inattentive but overall loved the pub atmosphere and the food.
Great staff, great food, great drinks, all at a decent price!
Everything was fantastic. Was a huge fan of the previous bar/restaurants that were in this location this was a real change, and would recommend 10 out of 10
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