Dunkin'

273 Hancock St, Springfield
(413) 739-0568

Recent Reviews

Carolyn Mutcherson

This Dunkin Donuts is a block from my home. These women are the best! They're always friendly, and professional and get the orders out quickly! Thank

Atmosphere: 5

Food: 4

Service: 5

Janine Sisko

The staff were very rude and my order wasn't even started yet when I got there and I was picking up a door dash delivery for a customer.. so I had to wait 4 mins until someone even came to the counter to wait on me.. then I had to wait another 7 mins for the food and drinks to be ready.. mind you I accepted the delivery about 15 mins prior and I'm sure the customer ordered it before that.. also when I asked for a receipt (because door dash was requiring me to do a pick of receipt in order to accept the food) the girl rolled her eyes at me snatched the bag away and then proceeded to talk smack to the other worker because the receipt was in the bag and she had to open it and re bag it so I could have receipt.. common sense is if it is a pickup for a delivery you should have the receipt showing.. it has the order number and door dash codes on it.. his would I have even known it was my pick up if it had been made before I got there like it should ga be been? If u don't like ur job then quit and find a new one... and if u having a hard day, please don't take it out on customers... u are going to lose business for ur employer and u also lose out on ur tips.. I kno I will never top a rude person.. u shoe respect and are courteous to me.. u get a good tip and I will come back because I will remember that you were awesome..Vegetarian options: They have veggie wraps and egg white spinach wraps. Plus a while lor moreParking: It's inside a gas station so you have to find a place that's not a pump if u ate just ordering dunkins .

Atmosphere: 2

Food: 4

Service: 2

Recommended dishes: Hash Browns, Bagels, Donuts, Munchkins Donut Hole Treats, Bacon Egg and Cheese, K-Cup Pods, Dunkin' Coconut Refreshers, Croissant, Iced Macchiato, Muffins, Iced Latte

Luis Salvador bamaca

No goodThey are too slow to work

Robert Brown

Love the manager she makes sure that you get your order in a timely manner and that it is done

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Donuts

Jah'Leah Millan

Manager is rude literally will lock the door, paying customers are kicked out for nothing and will only let three people in for what? This is the worst Dunkin I ever seen this Dunkin is the worst..?

Food: 1

S

Slowest drive through in all of MA. Don’t go unless you have the time to wait a while

jorge morales

More than 30 minutes for just take my order and 20 more to get my food

Miguel Vega

This is the slowest Dunkin in Springfield drive through is usually a 10 to 29 minutes wait won't come here again ???

Carl Rushton

Very friendly staff usually only 1 person working I feel bad they don't get a break but they tell me they get their food for free so they aren't hungry

Jesus Stallone

The worse customer service I’ve ever had waited 20 mins in the drive thru cause “they said shift change very rude “ ALL THE STAFF SHOULD BE FIRED AND START ALL OVER! When I actually got my coffee it was disgusting!

Kiexiza “DBB” Rodriquez-Stutts

Its always hit or miss here. IDK if its because its in the hood or what. But today was a hit. Drink was perfect and my son got me this pink drink yummmy

Jacy Monroe

What happened to customer service skills..?? Cause everyone there just sounds miserable in there

Solara Abdelrahman

Service is slow been waiting for an hour just to get a watery drink and bugs on the donuts plz don’t buy they just steal money from u ?DO NOT RECOMMEND!

L J

I love my DD coffee but sometimes the employees need to pay more attention to their customers order. Six corners DD on Hancock St is the worst DD ever. They're not fast, friendly or courteous. Awful customer service

Sarah Baker

ridiculous how long these people take!! 4 people in the kitchen and all lf them using phones..

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