632 State St, Springfield
(413) 363-9659

Recent Reviews

Diane Chaldersingh

I put a star because I have to, in order to write my review. . Place is disgustingly dirty. My 4 piece order of chicken had feathers on all 4 wings and refried and dried out. . Soda was flat n tasted like the dispensers needed to be cleaned or disposed of. Everything went into the garbage. $21.95. Place needs to closed down or different management. NASTY. I now I'm going be sick ?.

Yasmin Capeles

Is ok I guess the night staff really need to do better at keeping there food areas clean over all good customers service

Miguel Rivera

They wouldn't even let my 3year old daughter use the bathroom. You definitely lost my business for good!

Marilyn Serrano

Love kfc chicken, the people here are polite they service is a bit slow. The food is fresh and hot

Ty L.

oh let's just say the chicken dry over cooked .. just don't look good at. somebody need to be fired

Chicago Blue

The food is delicious! The service is terrible! I live in forest park every time I forget to check my family meal because I’m in a rush to get food home! Only to find out they always leave something out!!!!! Every single time!!!!! Last time got home No corn today I bought 16 piece 2 Mac and cheese 2 mashed potatoes guess what No mash no gravy!! So they keep my money because guess what? Driving all the way back to state street will only pist me more off!!! Always check your order that’s how they are saving money!!!!!!!riping people off


Nasty unprofessional dusty establishment. Employees need to be fired and given extensive training. Need new faces. Price gouging extra 5 dollars in store than online. This place needs to be investigated and drug tested. DONT GO HERE!! CHICOPEE BETTER

mallisa faucher

Went thru drive thru. Had to wait 15 minutes for our food to be brought out to us. The of the four orders were not correct so I had to go inside to get them fixed. Took 10 more minutes to get orders fixed and had to talk to three different people because one just kind of walked away, the second only fixed half of what was wrong then walked away. While I was inside to get my order fixed two other customers from drive thru came in because their orders also were not right

Kristy Gest

The service was not great it took so long we thought the speaker was broken went to the drive thru he ask for us to go back , we said no, I understand people need to work get the right workers

Walt Urban

Their boxed chicken dinner was very good for the price.

Jovan Rivera

I asked for less Nashville this is what they give me . And got mad at me for wanting them to fix it . They Started giving me attitude and was very rude the whole time . After they couldn’t fix it they offered a full refund and told me to go somewhere else then . This was at 9:00 pm Friday feb 18 . The man taking the order with the Glasses didn’t listen to me when I was telling him my order at all . The women in the window with the 978 tattoo on arm was very rude and unprofessional as well as the other women in Blue shirt . I called the store ten minutes later to get corporate number and they gave me a fake number , and the manager over the phone was very rude didn’t wanna give me her name and she hung up in my face .

Flora Santana

Young Lady that service Friday 11 am made my KFC experience epic she was very professional has a great sense of humor and I'm looking forward to be served by her again next time I'll make sure I get the name

Tairis Mejia polanco

The worst service of my life! I ordered two pieces of chicken in combo and a chicken little, the chicken little was not in the bag and I went back to look for it because they had charged me and a manager waited for me at the drive thru window who was rude, disrespectful and offended me saying that they had already given me the sandwich when it was not. They should have more trained staff because if that attitude were that of a regular worker, it would be reported anyway, but for a manager to do it, that's another thing

Douglas Robles

They thank to long put bigger orders first and leave the small orders for last and with that it make me miss the buss to go to work so now I am late for my job

Khaos The Kid

Me and my baby were trying to get some food and the drive thru line wasnt moving. State st KFC is awful. We keft and went somewhere else

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