33 Border Way W, Springfield
Poor service . Only one decent server working in the whole place the manager is the rudest of them all and was very rude to the only helpful person as well as me and my guests . When picking up a to go order she snatched our bag from the server SLAMMING it onto the counter then demanded payment as if that wasn't the intentions . Very rude and distasteful environment. Food is okay if you don't mind the disrespect.
Food is good for going along with drinks, portions are nice on both the food and beverages.
love the warm chips and salsa. great service
Everything that was served was very tasteful. Friendly service and great drinks!
So, ordering in, it's fantastic. Food is hot, fresh, service is usually really good, with an occasional hiccup. But all in all, pretty good.Their Take Out however, is far from it. Upon walking into the take out, you are rarely greeted with an employee, let alone the bartender, who, is usually talking with guests. On average, prepare to stand at the To-Go counter for about 8 minutes. In this waiting time, the bartender will look over multiple times, without acknowledging you. Once you do finally have someone come over to either grab your order or place your order, they look annoyed that they have to interact with you. No "how are you tonight?" Or "what can I get you tonight". You'll get a "what's your name" and that's that. The food doesn't keep temp on the 10 minute drive home, so expect to have to microwave it. I frequent here, usually every Tuesday, and the Dine in experience, is far superior than take out.
good food. good atmosphere
I had tocos for taco Tuesday for lunch I like there tacos better than Frontera grill but thats my personal opinion.
Hubby and I went for lunch today. It’s been a couple years since we’ve been there. Husband got the carne asada. Looked good, nice and fresh, he enjoyed it. I got 2 enchiladas with rice and retried beans. Meal was warm, not hot. Refried beans were dried out. It looked like they scooped it out of a can and heated it up. My meal was OK, would not order it again. It looked like my plate may have been sitting under the heat lamp because my husband’s wasn’t ready yet. Definitely didn’t hold up to the other Mexican restaurants I’ve been to.
Food was excellent and with the limited staff thier service was excellent, management has a great team working, that's what makes the difference. I wish I had gotten all of their names. so I could give him a shout out here, because they were truly great, Bravo!
Let me start by saying we haven't been to this particular restaurant in 20 years because of a very bad service experience. However, last year we tried an On The Border in Florida and were very happy. So we decided to give the West Springfield restaurant one more try. We can hold a grudge for a very long time, but we're happy we gave in. The service was excellent, and the food was delicious. We will definitely be returning!
Wow! This place has some of the best tacos and burritos I’ve eaten. Highly recommended. Their tacos packs a tone flavor and heat. Anything but bland. Definitely going back for more.
Atmosphere, service and food are always TOP NOTCH!!!
I had the fajita steak salad, my lettuce was fresh in crisp and the meat was cooked just as I ordered; meat very juicy, sizzeling hot & tastey. Definately would order again, 100% deliscious! What I loved most was sll the componets were fresh
I been coming to on the border for years… I really love the drinks and their food and friendly staff the margaritas are the best …
Service was good, seated quickly. They were out of several menu items, which was annoying (it's what i wanted) but we made it work. Food was good.
33 Border Way W, Springfield, MA 01089