I come here quite regularly. I love this place. My go-to is the cannoli, which I highly recommend. The bon-bons are also pretty great. The selection is huge - there is always a reason to come back and try something new. This is such a great feature of West Springfield.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cannoli
Naria Naria
So 3 years ago I had a bad experience with this place sol decided to order my daughter's sweet 16 cake elsewhere and left a 1 star review. I decided to try this place again so I ordered a strawberry cake from shelf for her 19th birthday. Wow, that cake was really good. Thanks to that cake, I deleted the 1star review (under my other account) and left this 5 star review. She loved it and so did everyone. I liked how not only did the cake looked beautiful but it tasted really good too. The cake wasn't too sweet like almost every other cake. It was very edible.I loved how it had strawberry pieces in the cake. The instructions were well followed on decorating the cake.They did extra decorations which I loved. Great fast service for a last minute cake! Would be coming back for more in the future. Thanks!
Food: 5
Service: 5
Recommended dishes: Birthday Cake, Strawberry
HRPR 23
Awesome place better
Atmosphere: 5
Food: 5
Service: 5
Adriana Vazquez
Very friendly people and great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mixed Fruit Tart
Julie Gingras
The best homemade fruit cake ?.
Atmosphere: 5
Food: 5
Service: 5
Victor Rosado
I have always loved it here however, today was a reality of the lack of customer service. I placed an order to pick up at noon. When I arrived the gal could not locate the ticket. When she asked what it was she informed me it was being finished up because the pick up was for noon. I didn’t question anything and wasn’t expecting her response. She then went in the office looking frazzled and I asked if everything was ok. She responded and asked if I had a copy of the image because the one they printed wasn’t cleared. I asked if she needed it emailed and she said I could air drop it which was exactly what I previously did. Maybe she just couldn’t locate the image and if that were the case just be honest. Mistakes happen! Then I get the cake and I had asked for 8 strawberries and asked for them to have a drizzle or gold dust on them. When I got the cake it had 6 chocolate covered with nothing on them. When I questioned the number the gentleman came back with 2 and proceeded to place in a box. I then asked him why would they be put on the cake he then responded and said he could do whatever I wanted and dropped the two next to the other two which had space in between. I was just a bit taken back because the person who decorated the cake could have come out and placed the strawberries or provided recommendations. Then came the box. It was a double full sheet cake. When I ordered the cake they should have made me aware that the lid would not shut and the box wouldn’t accommodate the cake. His recommendation was to remove the strawberries and place them when I got home which anyone would have known that taking out strawberries from a cake once placed isn’t the cleanest or best way to do it because the strawberries would have frosting on it. Overall disappointed! Even with the decorations you can tell it was rushed because it looks nice but incomplete. - Picture was taken before the other 2 strawberries were placed. I wish I had a copy of the order but it was not provided to me.You can tell that the lid was already touching the frosting. I had to ask for him to cut the lid because I knew it wouldn’t make it.Update: I will say that the cake was amazing. The guest all loved it and it’s truly the best around.
Service: 2
James Grise
Got the seasonal Halloween treats for the grandkids. We purchased the ghost cupcakes , gravedigger brownies , cannolis and cakes with Halloween theme. Best cookies and pastries in western mass. Their selection for cakes are the best, our favorites are the rum cake and the fruit cake .They also have a great selection of Italian cookies.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tiramisu, Cannoli, Macaron, Mixed Fruit Tart
Marie Foster
Always very welcoming and pastries and cakes are delicious. Lemon bomb ball and the red velvet melt your taste buds. They ate soooo good.
Atmosphere: 5
Food: 5
Service: 5
Becky C
Our wedding cake was beautiful. Working with Bella was very easy and she helped us figure out exactly what we wanted and sizing of the cake based on our guest count. They used our dog figurines and cake topper exactly how we asked. We ended up with a mixture of cupcakes and cake. We received so many compliments on the design and taste. They delivered to our venue seamlessly. My only gripe is we special ordered 2 cannolis to be delivered with the cake and cupcakes for a specific guest. I called the night before to confirm all the details, but the cannolis did not make it to the venue. Otherwise, it was a very positive experience!
So I ordered from Cerratos for the first time ever, and I was pretty satisfied with my cake. I decided to try new flavors aside from the same ones I always get for my bday cakes. Kind of made me nervous to try, but It ended up being so tasty. I had ordered a lemon cake with raspberry filling. The only thing that I didn't like, is that the exact directions weren't followed in regards to the cake design, but my cake was still beautiful nonetheless.
Recommended dishes: Birthday Cake
Shanna Hamm
They are so nice and the pastries are delicious! I have tried and loved the tirimisu, 2 types of eclairs, 3 types of cannolis, french macarons, biscotti, and 2 apple pastries. No regrets!!
Kelsie Anthony
My family has been enjoying Cerrato’s for decades, so it was a no-brainer to go with Cerrato’s for our wedding cake. We had a 3 tier cake with strawberry champagne, chocolate mocha, and French vanilla with raspberry jam. The cake was delicious and looked exactly as we dreamed of. Thank you to the whole Cerrato’s team for making us a perfect wedding cake!
e5iw
Poor customer service. Purchased a custom cake, macarons and 3 dozen mini cupcakes. When we arrived to pickup the order we were informed the mini cupcakes were mistakenly given to someone else. They offered 1 dozen full size cupcakes, but after we expressed our disappointment they eventually offered 2 dozen full size cupcakes to make up for giving away the 3 dozen mini cupcakes. They told us we were lucky they weren't going to charge us extra. We were shocked by the response and handling of the mistake. Not the kind of customer service I expect from Cerratos. Needless to say the cupcakes went untouched because no one wanted to eat a whole cupcake. 2 cupcakes ended up getting eaten at the party. We sent a follow up response to the business and we're informed we were offered a tray of cookies and offered our original order but that never happened. We actually had to plead for more than the 1 dozen they offered originally. The experience left us questioning why we would ever return to Cerratos. After using them for every single major holiday and special occasion we are so disappointed because we can't justify spending nearly $400 to be disappointed with the experience.UPDATE: Thank you for the quick response! Unfortunately there was no cookie tray offered and we had to plead for more than 1 dozen cupcakes and were told we're lucky we aren't getting charged. This probably could have been turned around just by the initial handling of the error. I recommend training staff on dealing with errors so customers don't feel like a burden to your business. Thanks again for all the years of pastries. We'll be finding a new bakery from here on out.
There is always a great selection of yummy cakes and treats available there.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Birthday Cake, Cannoli, Éclair
I come here quite regularly. I love this place. My go-to is the cannoli, which I highly recommend. The bon-bons are also pretty great. The selection is huge - there is always a reason to come back and try something new. This is such a great feature of West Springfield.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cannoli
So 3 years ago I had a bad experience with this place sol decided to order my daughter's sweet 16 cake elsewhere and left a 1 star review. I decided to try this place again so I ordered a strawberry cake from shelf for her 19th birthday. Wow, that cake was really good. Thanks to that cake, I deleted the 1star review (under my other account) and left this 5 star review. She loved it and so did everyone. I liked how not only did the cake looked beautiful but it tasted really good too. The cake wasn't too sweet like almost every other cake. It was very edible.I loved how it had strawberry pieces in the cake. The instructions were well followed on decorating the cake.They did extra decorations which I loved. Great fast service for a last minute cake! Would be coming back for more in the future. Thanks!
Food: 5
Service: 5
Recommended dishes: Birthday Cake, Strawberry
Awesome place better
Atmosphere: 5
Food: 5
Service: 5
Very friendly people and great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mixed Fruit Tart
The best homemade fruit cake ?.
Atmosphere: 5
Food: 5
Service: 5
I have always loved it here however, today was a reality of the lack of customer service. I placed an order to pick up at noon. When I arrived the gal could not locate the ticket. When she asked what it was she informed me it was being finished up because the pick up was for noon. I didn’t question anything and wasn’t expecting her response. She then went in the office looking frazzled and I asked if everything was ok. She responded and asked if I had a copy of the image because the one they printed wasn’t cleared. I asked if she needed it emailed and she said I could air drop it which was exactly what I previously did. Maybe she just couldn’t locate the image and if that were the case just be honest. Mistakes happen! Then I get the cake and I had asked for 8 strawberries and asked for them to have a drizzle or gold dust on them. When I got the cake it had 6 chocolate covered with nothing on them. When I questioned the number the gentleman came back with 2 and proceeded to place in a box. I then asked him why would they be put on the cake he then responded and said he could do whatever I wanted and dropped the two next to the other two which had space in between. I was just a bit taken back because the person who decorated the cake could have come out and placed the strawberries or provided recommendations. Then came the box. It was a double full sheet cake. When I ordered the cake they should have made me aware that the lid would not shut and the box wouldn’t accommodate the cake. His recommendation was to remove the strawberries and place them when I got home which anyone would have known that taking out strawberries from a cake once placed isn’t the cleanest or best way to do it because the strawberries would have frosting on it. Overall disappointed! Even with the decorations you can tell it was rushed because it looks nice but incomplete. - Picture was taken before the other 2 strawberries were placed. I wish I had a copy of the order but it was not provided to me.You can tell that the lid was already touching the frosting. I had to ask for him to cut the lid because I knew it wouldn’t make it.Update: I will say that the cake was amazing. The guest all loved it and it’s truly the best around.
Service: 2
Got the seasonal Halloween treats for the grandkids. We purchased the ghost cupcakes , gravedigger brownies , cannolis and cakes with Halloween theme. Best cookies and pastries in western mass. Their selection for cakes are the best, our favorites are the rum cake and the fruit cake .They also have a great selection of Italian cookies.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tiramisu, Cannoli, Macaron, Mixed Fruit Tart
Always very welcoming and pastries and cakes are delicious. Lemon bomb ball and the red velvet melt your taste buds. They ate soooo good.
Atmosphere: 5
Food: 5
Service: 5
Our wedding cake was beautiful. Working with Bella was very easy and she helped us figure out exactly what we wanted and sizing of the cake based on our guest count. They used our dog figurines and cake topper exactly how we asked. We ended up with a mixture of cupcakes and cake. We received so many compliments on the design and taste. They delivered to our venue seamlessly. My only gripe is we special ordered 2 cannolis to be delivered with the cake and cupcakes for a specific guest. I called the night before to confirm all the details, but the cannolis did not make it to the venue. Otherwise, it was a very positive experience!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wedding Cake
Restaurantji Recommends
So I ordered from Cerratos for the first time ever, and I was pretty satisfied with my cake. I decided to try new flavors aside from the same ones I always get for my bday cakes. Kind of made me nervous to try, but It ended up being so tasty. I had ordered a lemon cake with raspberry filling. The only thing that I didn't like, is that the exact directions weren't followed in regards to the cake design, but my cake was still beautiful nonetheless.
Recommended dishes: Birthday Cake
They are so nice and the pastries are delicious! I have tried and loved the tirimisu, 2 types of eclairs, 3 types of cannolis, french macarons, biscotti, and 2 apple pastries. No regrets!!
My family has been enjoying Cerrato’s for decades, so it was a no-brainer to go with Cerrato’s for our wedding cake. We had a 3 tier cake with strawberry champagne, chocolate mocha, and French vanilla with raspberry jam. The cake was delicious and looked exactly as we dreamed of. Thank you to the whole Cerrato’s team for making us a perfect wedding cake!
Poor customer service. Purchased a custom cake, macarons and 3 dozen mini cupcakes. When we arrived to pickup the order we were informed the mini cupcakes were mistakenly given to someone else. They offered 1 dozen full size cupcakes, but after we expressed our disappointment they eventually offered 2 dozen full size cupcakes to make up for giving away the 3 dozen mini cupcakes. They told us we were lucky they weren't going to charge us extra. We were shocked by the response and handling of the mistake. Not the kind of customer service I expect from Cerratos. Needless to say the cupcakes went untouched because no one wanted to eat a whole cupcake. 2 cupcakes ended up getting eaten at the party. We sent a follow up response to the business and we're informed we were offered a tray of cookies and offered our original order but that never happened. We actually had to plead for more than the 1 dozen they offered originally. The experience left us questioning why we would ever return to Cerratos. After using them for every single major holiday and special occasion we are so disappointed because we can't justify spending nearly $400 to be disappointed with the experience.UPDATE: Thank you for the quick response! Unfortunately there was no cookie tray offered and we had to plead for more than 1 dozen cupcakes and were told we're lucky we aren't getting charged. This probably could have been turned around just by the initial handling of the error. I recommend training staff on dealing with errors so customers don't feel like a burden to your business. Thanks again for all the years of pastries. We'll be finding a new bakery from here on out.
Best Berkey in the area, with three best prices.