Do NOT order items like Televisions from Costco if they are to be delivered! Their internal logistics department is in total chaos, their drivers don't show up for work and they are unable to provide a delivery date. My delivery has been rescheduled FOUR times now and I still don't know when it will show up! I've spent hours on hold trying unsuccessfully to get a delivery scheduled. Go somewhere else!!!
Roberto Deleon
They have great service and maintain store clean and safe for us
Judy T.
We have been shopping at Costco's for many years and it has been a very pleasurable experience. We have found great Christmas gifts, birthday gifts and great plants! This has been a wonderful place to shop for the entire house hold items and food. We love this place for sure!
Kaci Szymakowski
Checkout was very quick, items were all in stock. I bought a fireplace tv stand, asked for assistance putting it into my SUV. No one came out to help.
Anne D.
My husband and I stopped in at Costco early one Saturday morning. We were pleased and surprised that the 1st hour was dedicated to seniors. What a pleasure shopping in a quiet store. The checkout area was spotless as were the bathrooms. What a nice experience! Great job!!
Lisa M.
You always have great prices on clothes deli, bakery, oh and on my glasses. You are wonderful.
Marie C.
Sad that they don't realize that they have a blatant racist working for a company that serves the general public. Will be telling people not to shop there. Embarrassing.
Jessica Lee Dowers-Higgins
Can you please let your staff members know that you guys are doing an amazing job! I strayed today and went to bjs today cuz I was in the area and omg I feel like I got covid just walking in there. They are super unorganized, the person in the front counting the people doesn't know how to add cuz there must have been over 1000 people in there, no arrows, people are not 6 feet away(not even the employees), the line was all the way to the deli and you had to cut in and out of everyone just to get to the isles you needed. Half the people did not have masks on, there was nobody sanitizing the carts or really cleaning at all, there weren't even wipes so you can sanitize the carts yourself. people bumping into me constantly. Some staff members were rude. people were arguing over places in line. I had a full blown anxity attack...
Santiago Maddy
They're super amazing professionals and their service are awesome
Costco is the best place to shop if you want looooooooooooooooooooooooooots of food and or you own a business, but to shop there you have to buy a membership for like 60 bucks overall 5/5
Allie J.
Employees will touch your food and be catty when you say you're undergoing treatment for cancer and are immunocompromised and don't want the food. That's gross, first of all, but to be mean about life or death health complications? Really?
Chrissy W.
Supervisor of the west Springfield store (I believe her name was Sheryl) is a complete waste of a perfectly good management position. My brothers fiancé just went in to buy a hundred in groceries and was told she couldn't purchase because she was using his card. Ok, that sucks, but the friendly guy in line behind her offered to pay and the cashier told her they couldn't do that. They were so embarrassed. Left empty handed and when my brother called Sheryl basically shrugged him off with a "you have to have a membership." So they expect two married people to get separate memberships?? How about the "member" behind them in line who offered to pay? Great customer service, Sheryl. You are an a-hole.
Shayla M.
Like all other Costcos-they have everything you needs and didnt know you needed at low prices and bulk amounts! A true value for families. The staff is friendly, options are plentiful, samples galore, and building is clean! I really enjoy their produce section, as well as their cleaning products and bottled water deals! Me and my husband have also used the optic center inside which we found to be tiny but friendly and accommodating. A pleasent exsperience. On the way out we love to enjoy a dirty cheap meal of long hotdogs and fountains drinks! They do need to restoke the condient section much, MUCH more frequently. I learned early on to enjoy a plain hotdog because the condiment section is usually slim pickings. Overall the store is what you would exspect.
Sharon K.
I had to return a laptop computer that had died after 11 months. I spoke with Evelyn and she looked up all my records. She was very patient with me - I was rather upset that the computer had died so suddenly, but she assured me that Costco would stand by their product! I was able to get a refund to purchase a new computer. The customer service at the Costco in West Springfield was amazing. I have told everyone I know how Costco sticks up for their customers. The store is always clean and neat too. I will continue to support this store as I feel that they supported me!
Do NOT order items like Televisions from Costco if they are to be delivered! Their internal logistics department is in total chaos, their drivers don't show up for work and they are unable to provide a delivery date. My delivery has been rescheduled FOUR times now and I still don't know when it will show up! I've spent hours on hold trying unsuccessfully to get a delivery scheduled. Go somewhere else!!!
They have great service and maintain store clean and safe for us
We have been shopping at Costco's for many years and it has been a very pleasurable experience. We have found great Christmas gifts, birthday gifts and great plants! This has been a wonderful place to shop for the entire house hold items and food. We love this place for sure!
Checkout was very quick, items were all in stock. I bought a fireplace tv stand, asked for assistance putting it into my SUV. No one came out to help.
My husband and I stopped in at Costco early one Saturday morning. We were pleased and surprised that the 1st hour was dedicated to seniors. What a pleasure shopping in a quiet store. The checkout area was spotless as were the bathrooms. What a nice experience! Great job!!
You always have great prices on clothes deli, bakery, oh and on my glasses. You are wonderful.
Sad that they don't realize that they have a blatant racist working for a company that serves the general public. Will be telling people not to shop there. Embarrassing.
Can you please let your staff members know that you guys are doing an amazing job! I strayed today and went to bjs today cuz I was in the area and omg I feel like I got covid just walking in there. They are super unorganized, the person in the front counting the people doesn't know how to add cuz there must have been over 1000 people in there, no arrows, people are not 6 feet away(not even the employees), the line was all the way to the deli and you had to cut in and out of everyone just to get to the isles you needed. Half the people did not have masks on, there was nobody sanitizing the carts or really cleaning at all, there weren't even wipes so you can sanitize the carts yourself. people bumping into me constantly. Some staff members were rude. people were arguing over places in line. I had a full blown anxity attack...
They're super amazing professionals and their service are awesome
great service and warranty
Restaurantji Recommends
Costco is the best place to shop if you want looooooooooooooooooooooooooots of food and or you own a business, but to shop there you have to buy a membership for like 60 bucks overall 5/5
Employees will touch your food and be catty when you say you're undergoing treatment for cancer and are immunocompromised and don't want the food. That's gross, first of all, but to be mean about life or death health complications? Really?
Supervisor of the west Springfield store (I believe her name was Sheryl) is a complete waste of a perfectly good management position. My brothers fiancé just went in to buy a hundred in groceries and was told she couldn't purchase because she was using his card. Ok, that sucks, but the friendly guy in line behind her offered to pay and the cashier told her they couldn't do that. They were so embarrassed. Left empty handed and when my brother called Sheryl basically shrugged him off with a "you have to have a membership." So they expect two married people to get separate memberships?? How about the "member" behind them in line who offered to pay? Great customer service, Sheryl. You are an a-hole.
Like all other Costcos-they have everything you needs and didnt know you needed at low prices and bulk amounts! A true value for families. The staff is friendly, options are plentiful, samples galore, and building is clean! I really enjoy their produce section, as well as their cleaning products and bottled water deals! Me and my husband have also used the optic center inside which we found to be tiny but friendly and accommodating. A pleasent exsperience. On the way out we love to enjoy a dirty cheap meal of long hotdogs and fountains drinks! They do need to restoke the condient section much, MUCH more frequently. I learned early on to enjoy a plain hotdog because the condiment section is usually slim pickings. Overall the store is what you would exspect.
I had to return a laptop computer that had died after 11 months. I spoke with Evelyn and she looked up all my records. She was very patient with me - I was rather upset that the computer had died so suddenly, but she assured me that Costco would stand by their product! I was able to get a refund to purchase a new computer. The customer service at the Costco in West Springfield was amazing. I have told everyone I know how Costco sticks up for their customers. The store is always clean and neat too. I will continue to support this store as I feel that they supported me!