Went through the drive through couldn’t even take a breath before being asked if I was done ordering meanwhile everything I went to order they didn’t have. Went to order the churro signature latte (they didn’t have it) ordered the bacon, egg, cheese empanadas (they didn’t have it) and then tries to rush me through my order. Excuse me while I take a moment to look at the menu and figure out something else I would like. Definitely didn’t have a good experience.
Atmosphere: 3
Food: 1
Service: 1
Recommended dishes: Hash Browns
Keri-anne Stevens
Parking: No drive thru
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Wake-Up Wrap - Bacon Egg and Cheese, Bacon Egg and Cheese, English Muffin, Sweet Black Pepper Breakfast Sandwich
Elizabeth Starzyk
i was getting to work super early. i wanted to be nice and get coworkers munchkins. i ordered and paid for two 50ct and only received one. did not receive any communication from employees. i assumed they were all in the big box because i got handed them and the employee walked away. i also received no receipt so i can’t even go back to have it fixed. and their phone line is always always busy. not happy.
Service: 2
Paul Stone
I went to the drive thru for a specialty drink. The line crawled. Was told that the machine for lattes was broken, so no such drinks could be made. Ended up getting a coffee, which was fine. Not the easiest dunkin to get in and out of being on the busy route 20. The staff were friendly, but the visit was disappointing. Probably won't be back to this one.
Service: 5
Christina B.
As for dunkin this one is by far my least favorite. Every time I give it another chance it disappoints me. From rude employees to messing up orders.
Angelina Sholunas
I went in there at 7:55am to get a iced cappuccino but before that I used the bathroom and when I came out of the bathroom I was waiting to order for at least 10 minutes and there was 3 people working they were so rude. There was nobody else waiting to or in the lobby DON'T GO TO THIS DUNKIN DONUTS AND THE PRICES ARE SO DAMMMM HIGH.!!!!!!!!!!!??????????????????
Atmosphere: 1
Food: 1
Service: 1
Joshua H.
This place is always messing up orders, missing items, under or over cooking food, and messing up coffee orders completely. worst Dunkin I have ever been to. for $15.00 and hour and nearly $5.00 for a large ice coffee or more than $5.00 for a bacon egg and cheese on a bagel they should be getting it right. I don't understand the lack of care and pride that goes into this dunkin. Not sure if it's the machinery, personnel, or management but something must be done as it's a disgrace.
Pete S
Yeah these donuts were good but not the ones I
Atmosphere: 3
Food: 4
Service: 2
Nicole Marie
The older lady with gray ponytail waited on me at the drive thru last Sunday. I ordered a Caramel Swirl Iced Coffee with cream and liquid sugar. Got to the window and saw that the coffee looked like dark brown murky water and it had a modified slip on it. I kindly asked the older lady if they could remake it because it looked gross and she started shouting at me and making it a big deal. Told her to keep the coffee and drove off. Simply could have been remade. I went to Starbucks immediately after and was not disappointed. Won't be back to Westfield stDunkin!
Food: 1
Service: 1
John McKenna
How many times can I order a sandwich and a donut and you forget the donut ….. and does anyone there actually know how to make a coffee or are we just guessing? Worst Dunkin around. Do better.
The older woman who usually works the drive thru window in the morning is very nice, however, the rest of employees / management are very rude! I usually place a mobile order for drive thru & they're always forgetting something. When I address the issue, it's always a problem. Yelling at me "reciept, reciept, reciept!" Where did you learn your customer service skills?! At least shut the window before you start complaining about doing your job!
Karin ONeill
Management has a lot to be desired. Most Employees are amazing.
Atmosphere: 1
Food: 1
Service: 5
John
Ate inside, the woman at the counter was very friendly and helpful, great customer service!
Atmosphere: 5
Food: 5
Service: 5
Ashley Lacross
It is Sunday morning, 930, St Patrick's weekend drive thru madness and the crew this morning was CRUSHING IT. I personally went in the lobby as the drive thru line did reach relatively close to the light/intersection and I was pulling in from the other side and looked like I was in for a commitment. Presuming a little bit of a stressed situation among the work stations as I walked in and not at all! I was listening and observing all that was going on, still expecting to make myself comfortable as the line continued out around the corner on route 20. The cashier who volunteered to hop off his station and to come and place my order was friendly and sociable and I was in and out in five minutes with all my food and drinks! I believe in this day and age there's more than something to be said about an excellent strong crew but above all in the fast food service and I hope my comments here encourages everyone to treat this, and all, teams with kind words and even kinder direct tip payment! They deserve recognition and I hope this continues on for these employees and the communities they're working hard to provide the essence of life to...coffee!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Egg and Cheese, Donuts, Caramel Iced Macchiato
Casey Carboni
The kid working the counter inside literally put my $2 change straight into the tip mug. Without asking me! I’m flabbergasted. And there was NOBODY around to talk to! I waited 10 minutes for somebody to come even close to the front counter, and no one did!
Went through the drive through couldn’t even take a breath before being asked if I was done ordering meanwhile everything I went to order they didn’t have. Went to order the churro signature latte (they didn’t have it) ordered the bacon, egg, cheese empanadas (they didn’t have it) and then tries to rush me through my order. Excuse me while I take a moment to look at the menu and figure out something else I would like. Definitely didn’t have a good experience.
Atmosphere: 3
Food: 1
Service: 1
Recommended dishes: Hash Browns
Parking: No drive thru
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Wake-Up Wrap - Bacon Egg and Cheese, Bacon Egg and Cheese, English Muffin, Sweet Black Pepper Breakfast Sandwich
i was getting to work super early. i wanted to be nice and get coworkers munchkins. i ordered and paid for two 50ct and only received one. did not receive any communication from employees. i assumed they were all in the big box because i got handed them and the employee walked away. i also received no receipt so i can’t even go back to have it fixed. and their phone line is always always busy. not happy.
Service: 2
I went to the drive thru for a specialty drink. The line crawled. Was told that the machine for lattes was broken, so no such drinks could be made. Ended up getting a coffee, which was fine. Not the easiest dunkin to get in and out of being on the busy route 20. The staff were friendly, but the visit was disappointing. Probably won't be back to this one.
Service: 5
As for dunkin this one is by far my least favorite. Every time I give it another chance it disappoints me. From rude employees to messing up orders.
I went in there at 7:55am to get a iced cappuccino but before that I used the bathroom and when I came out of the bathroom I was waiting to order for at least 10 minutes and there was 3 people working they were so rude. There was nobody else waiting to or in the lobby DON'T GO TO THIS DUNKIN DONUTS AND THE PRICES ARE SO DAMMMM HIGH.!!!!!!!!!!!??????????????????
Atmosphere: 1
Food: 1
Service: 1
This place is always messing up orders, missing items, under or over cooking food, and messing up coffee orders completely. worst Dunkin I have ever been to. for $15.00 and hour and nearly $5.00 for a large ice coffee or more than $5.00 for a bacon egg and cheese on a bagel they should be getting it right. I don't understand the lack of care and pride that goes into this dunkin. Not sure if it's the machinery, personnel, or management but something must be done as it's a disgrace.
Yeah these donuts were good but not the ones I
Atmosphere: 3
Food: 4
Service: 2
The older lady with gray ponytail waited on me at the drive thru last Sunday. I ordered a Caramel Swirl Iced Coffee with cream and liquid sugar. Got to the window and saw that the coffee looked like dark brown murky water and it had a modified slip on it. I kindly asked the older lady if they could remake it because it looked gross and she started shouting at me and making it a big deal. Told her to keep the coffee and drove off. Simply could have been remade. I went to Starbucks immediately after and was not disappointed. Won't be back to Westfield stDunkin!
Food: 1
Service: 1
How many times can I order a sandwich and a donut and you forget the donut ….. and does anyone there actually know how to make a coffee or are we just guessing? Worst Dunkin around. Do better.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
The older woman who usually works the drive thru window in the morning is very nice, however, the rest of employees / management are very rude! I usually place a mobile order for drive thru & they're always forgetting something. When I address the issue, it's always a problem. Yelling at me "reciept, reciept, reciept!" Where did you learn your customer service skills?! At least shut the window before you start complaining about doing your job!
Management has a lot to be desired. Most Employees are amazing.
Atmosphere: 1
Food: 1
Service: 5
Ate inside, the woman at the counter was very friendly and helpful, great customer service!
Atmosphere: 5
Food: 5
Service: 5
It is Sunday morning, 930, St Patrick's weekend drive thru madness and the crew this morning was CRUSHING IT. I personally went in the lobby as the drive thru line did reach relatively close to the light/intersection and I was pulling in from the other side and looked like I was in for a commitment. Presuming a little bit of a stressed situation among the work stations as I walked in and not at all! I was listening and observing all that was going on, still expecting to make myself comfortable as the line continued out around the corner on route 20. The cashier who volunteered to hop off his station and to come and place my order was friendly and sociable and I was in and out in five minutes with all my food and drinks! I believe in this day and age there's more than something to be said about an excellent strong crew but above all in the fast food service and I hope my comments here encourages everyone to treat this, and all, teams with kind words and even kinder direct tip payment! They deserve recognition and I hope this continues on for these employees and the communities they're working hard to provide the essence of life to...coffee!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Egg and Cheese, Donuts, Caramel Iced Macchiato
The kid working the counter inside literally put my $2 change straight into the tip mug. Without asking me! I’m flabbergasted. And there was NOBODY around to talk to! I waited 10 minutes for somebody to come even close to the front counter, and no one did!