Outback Steakhouse

1537 Riverdale St, West Springfield
(413) 746-5700

Recent Reviews

Jodi Miller

Wonderful food-my filet mignon was perfectly cooked and the sweet potato was to die for and not too mention the sour dough bread-delicious?


We love hearing from our mates and want to help when things don't go right. We will share this feedback with our teams. We're listening! For a contact back, send us a note here: http://bit.ly/2WGHD5P G'Day, Outback Steakhouse

Glory Alyce

The mac and cheese here is to die for. I loved it. The steak is always made exactly how I've ordered and the waitress(er) is always super friendly, welcoming and helpful. Quick service. 10/10 would recommend and I will be returning. :)

Jon Downs

I used to come to this outback a decent amount, but when COVID hit their cleanliness went down and never felt sanitary. And now I just found out that a staff member tested positive and worked. The restaurant didn't close down to clean or to have everyone test. Never again!

Scott Walker

Covid smart, staff friendly, lots of tasty food. Cost reasonable.

Michelle D.

Went to lunch and tried their Chicken sandwich deep fried with the Blooming onion coating. They use the dipping sauce on the roll and let me tell you it was great. The chicken was larger than the roll, it was crispy and juicy. It came with one side and of course I opted for the Aussie fries. It was filling and I can't wait to go back.

Jean Williams

Steak was cooked perfectly. Fully loaded mashed potatoes was awesome and the waitress was absolutely great.

Kelley C.

My family ordered through Door Dash this evening! A dinner for three. It was THE BEST FREAKING MEAL I've ever had delivered! Outback surpassed my expectations ( and it was pretty hopeful). Great job Outback! Thanks so much for being open during these times and taking care and pride in your food!

Blm Acab

very good customer service and would recommend to all my friends and family

Danny Dumphy

very good customer service and would recommend to all my friends and family

Joseph Ross

Ordered a medium steak, it came out well done. Coffee and dessert was good

Oshia Perkins

Literally the worst service I’ve received in years. Maybe EVER. I went with my family to celebrate my fathers birthday. Over the phone they don’t take reservations, but when you get there you’re expected to make a reservation. Then wait 45 minutes to be seated. Oh wait I’m sorry an hour because they had people “camping out.” My family and I had to sit separate because they failed to mention only 6 people can sit together. Two people in my party were babies bringing our total to 7. My coconut shrimp were burnt and my medium well ribeye that should’ve had some pink was burnt to a crisp. Well done! They tried to be nice and send out appetizers, however it should’ve been the parties choice. Not an appetizer picked by the restaurant. The whole thing was just ridiculous.


40 minutes wait due to covid. I waited waieter was real good, service was excellent. Prime Rib was too salty and sirloin was too chewy. Would I eat the same thing again no, but I will give them another chance.

Francisco Gonzalez

I visited the restaurant yesterday with my Wife and the waitress was very nice & friendly. We ordered Baby back ribs & Pork Medallions and for some reason felt very sick after we left? Don’t know if the meat was old or what but it was pretty scary with the pain we both Experienced. Don’t think I will be going back ever!!?

Turtle S.

If I could give a negative 100, I would... we called ahead at 5:15pm and we were told 35 mins, but since we were only a party of 2 they would "bump us up on the list"... long story short, we arrived at 5:30pm, they told us another 35 mins and we could wait in our car. We approached the hostess again at 6:15pm and were told again another 20 mins. Needless to say we were beyond pissed. The hostess asked if we would like to speak to the manager, we said yes. The manager came out and was a total asshole... he said he's not following COVID 19 restrictions and not limiting people to 90 mins at a table. I said that's MA and Governor Baker restrictions, the manager just laughed and said "even though were a franchise, I'm not following the guidelines"... he also proceeded to say "well, some people have been here since 3 pm"... ummmmm ass wipe, the food is NOT that good at Outback to wait that long. I've always been accommodated at any other restaurant during Covid. Poorly managed and should be shut down... not to mention the 12 cars waiting for takeout. This ain't Morten's, Ruth Chris, Capital Grill or even Texas Roadhouse‍‍‍

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