935 Riverdale St, West Springfield
Epic fail on my order today. There is no way your employee should think this was OK.
Sooo their online orders changed my order from today to tomorrow without me noticing. Ok/ so i called panera and explained like 20 minutes after I ordered. They said ok- we can fix it and deliver it. I asked if i should cancel and reorder and they said nope we got it. An hour later and STILL no food so i call back. Low and behold they didn’t think to call door dash to pick it up. 30 minutes on the phone with them to straighten it out. So if it screws your order up tell them to cancel and reorder it or you soup will be ice cold as I expect mine will be and your sandwich soggy. Unbelievable. Oh and no form of apology or compensation.
Good quick service. Should check on tables more often as they need to be cleaned.
The place feels safe. The orders were ready quickly.
So warm & fresh on this rainy day! I love their chicken noodle soup.
Very clean and has outdoor seating.
My absolute favorite place!!! Food is amazing!! Staff friendly, place is clean, and prices are reasonable..
I love so much,very delicious soup, salad I will recommend.
Very good food, and the perfect place to study. The food is just a little pricey, but definitely worth the trip.
Gal taking our order is the only reason Panera lost my 2 stars.. because of Yana. Very unprofessional, snarled at another coworker for using the computer she used, THEN Yana ended up getting our order wrong. After yana fixed our order, she never apologized.Food is always good.. we come here mainly for the broccoli cheddar soup!They're sandwiches are also very delicious.You-pick-2 is an awesome option!
Annoying Riverdale location never gets order correctXtra apparently means "I don't want it" Can't figure it outThen I say "I'm here" for car side service and I have to go in every time because it's sitting there on the shelf!READ THE SLIPS
I paid for extra avocado and was not given it, I also asked for my salad tossed which was also not done. The employee went to advise it was tossed and I advised it was not. They gave me my extra avocado and gave me the dressing on the side. The avocado that I was given was not ripe for consumption, it was literally hard and bitter. Horrible service, I get it it’s end of day but that’s not an excuse. Panera is not cheap I expect to get what I pay for.
Over priced. Cashier's don't pay attention to the customer.
Bacon Turkey Bravo is my go to. The bread bowls make any soup great. Breakfast is even good here.
Panera Bread is usually nice because 85-88% of the time their takeout orders are ready when they claim to be
935 Riverdale St, West Springfield, MA 01089