thanks Taco Bell for my one singular scoop of guacamole
Atmosphere: 3
Food: 5
Service: 3
David Cummings
First time ever getting breakfast food from taco bell, I was kind of weary but overall was completely satisfied. The food was surprisingly good, fast service. Five stars.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breakfast Burrito
Zachary
I come here all the time and it's always great service. The staff is always pleasant and professional. The quality of the food is always exceptional. Will come back
Atmosphere: 5
Food: 5
Service: 5
Bobby Hall
I think the employees who work nights here steal money from the store or just do not want to take orders by saying their card machine is not working and they are only taking cash. I have paid for my order with one person and have another person bring my food and tell me I didn't pay, only for the person who took my money to come say he already paid. The owner or manager definitely needs to have an eye on their their night shift.
Atmosphere: 1
Food: 3
Service: 1
Mellissa Fontaine
Always getting my order is messed
Atmosphere: 1
Food: 1
Service: 1
Dylan
nice taco bell, not the best area but the food was pretty good and the dude running the window with the glasses was really nice. be careful when navigating the drive thru, its quite narrow and easy to hit the curbs if you are not careful. also entering and exiting the parking lot this taco bell location is in is a bit confusing but overall pretty good for a taco bell in that part of springfield.
Atmosphere: 4
Food: 4
Service: 5
Kyle Sullivan
People were very nice and the place was clean. 5 stars! felt like a valued customer.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Triple Double Crunchwrap
David Garcia
Taco Bell has gone down the drain. I ordered 3 meals and literally had a small spoon of hamburger or chicken in each taco. The chicken quesadilla was just literally two pieces of paper and cheese. $35 down the drain. Taco Bell will never see my money again and I will tell everyone about the horrible food you serve. Time to stop making tacos also this was the west Springfield taco hell
Atmosphere: 2
Food: 1
Service: 2
Nicholas Waanders
Friendly staff and great food!
Atmosphere: 5
Food: 5
Service: 5
Elena T.
I would rate this a 0 out of 5. But since Yelp doesn’t let me do this I put 1 out 5. We ordered some food for a lot of people for $60+ then someone stole our food without our knowing. We were waiting for 40 minutes our food. We asked them twice if someone stole our food. On the third time they said we gave it to you. BUT THEY DID NOT. So we asked for refund politely. A lady came up to us screeching and yelling at us. Her breath smelled like cigarettes. But They did not give a refund FYI. So upset ruined my day. Waste of time.
My most recent visit was sub par. This Taco Bell, it seems, is going the way of other Taco Bells by trying to get all of their customers to place their own orders at the self serve kiosks. I think this is lousy customer service. I mean how disrespectful is it to basically tell your customer that you don't want to help them. I was basically told I have to use the kiosk, and when I politely declined and asked to be helped at the counter, the crew member walked me over to the kiosk and tried to place my order there as though I don't know how to use it. Now I know from a prior visit, that the kiosk doesn't have certain items, and the item I wanted wasn't on the kiosk, so I told her what I wanted, and then followed her to the counter where she had to place the order. Now, I'm not against self service for those that prefer it, but for those that value the customer experience like I do, it would be best to help the customer in the way that pleases them. It's obvious that they are trying to get rid of their front line workers by automating the order process. They also are hiding their registers under covers so customers can't see them (this was said by the crew member). A customer's experience is important, and one bad experience can lose a customer for good. This is basic customer service. That is why I refuse.Parking: About 15 spaces.Wheelchair accessibility: Ramps.
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Breadsticks with Pizza Supreme
Aj Mae
me and my friend are high as balls and she is very particular about the way she likes her breadsticks so she gave a very descriptive example of how she wanted them at the drive thru and even tho we were lowkey annoying the guy at the window (bless his heart idk his name he was a homie fr?) was so nice and the breadsticks literally caused a tear to roll down her cheek it's like they were crafted by the gods, and they were: the gods that work at taco bell in west springfield ily all i think you all deserve a raise
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks with Pizza Supreme
Grover Evans
Much better prices than average cost of restaurants, fast friendly
Atmosphere: 5
Food: 5
Service: 5
Jon Navarro
The service is horrendous! It has been that way for the past couple years. This TACO BELL is under construction to reshape the dining room so the pick ups has to go to the drive thru. But do not come or recommend this place because the staff is rude and when you place a mobile order, you might not get it unless you are in a car. I placed a mobile order and went there in person without a car, one worker told me to go to the drive thru still and another worker at the drive thru won't give me my food without a car. They were absolutely rip me off even though I told them I placed an mobile order and have a receipt as proof. They did not follow any customer guidelines or have a simple customer interaction about giving me my food that I order, they basically told me to MOVE ON, just to take care with another customer without communicating with me! The food order they gave me was not a well order, which is another fault!!
thanks Taco Bell for my one singular scoop of guacamole
Atmosphere: 3
Food: 5
Service: 3
First time ever getting breakfast food from taco bell, I was kind of weary but overall was completely satisfied. The food was surprisingly good, fast service. Five stars.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breakfast Burrito
I come here all the time and it's always great service. The staff is always pleasant and professional. The quality of the food is always exceptional. Will come back
Atmosphere: 5
Food: 5
Service: 5
I think the employees who work nights here steal money from the store or just do not want to take orders by saying their card machine is not working and they are only taking cash. I have paid for my order with one person and have another person bring my food and tell me I didn't pay, only for the person who took my money to come say he already paid. The owner or manager definitely needs to have an eye on their their night shift.
Atmosphere: 1
Food: 3
Service: 1
Always getting my order is messed
Atmosphere: 1
Food: 1
Service: 1
nice taco bell, not the best area but the food was pretty good and the dude running the window with the glasses was really nice. be careful when navigating the drive thru, its quite narrow and easy to hit the curbs if you are not careful. also entering and exiting the parking lot this taco bell location is in is a bit confusing but overall pretty good for a taco bell in that part of springfield.
Atmosphere: 4
Food: 4
Service: 5
People were very nice and the place was clean. 5 stars! felt like a valued customer.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Triple Double Crunchwrap
Taco Bell has gone down the drain. I ordered 3 meals and literally had a small spoon of hamburger or chicken in each taco. The chicken quesadilla was just literally two pieces of paper and cheese. $35 down the drain. Taco Bell will never see my money again and I will tell everyone about the horrible food you serve. Time to stop making tacos also this was the west Springfield taco hell
Atmosphere: 2
Food: 1
Service: 2
Friendly staff and great food!
Atmosphere: 5
Food: 5
Service: 5
I would rate this a 0 out of 5. But since Yelp doesn’t let me do this I put 1 out 5. We ordered some food for a lot of people for $60+ then someone stole our food without our knowing. We were waiting for 40 minutes our food. We asked them twice if someone stole our food. On the third time they said we gave it to you. BUT THEY DID NOT. So we asked for refund politely. A lady came up to us screeching and yelling at us. Her breath smelled like cigarettes. But They did not give a refund FYI. So upset ruined my day. Waste of time.
Restaurantji Recommends
Its ok love the haha blast and the nacho
Atmosphere: 2
Food: 3
Service: 1
My most recent visit was sub par. This Taco Bell, it seems, is going the way of other Taco Bells by trying to get all of their customers to place their own orders at the self serve kiosks. I think this is lousy customer service. I mean how disrespectful is it to basically tell your customer that you don't want to help them. I was basically told I have to use the kiosk, and when I politely declined and asked to be helped at the counter, the crew member walked me over to the kiosk and tried to place my order there as though I don't know how to use it. Now I know from a prior visit, that the kiosk doesn't have certain items, and the item I wanted wasn't on the kiosk, so I told her what I wanted, and then followed her to the counter where she had to place the order. Now, I'm not against self service for those that prefer it, but for those that value the customer experience like I do, it would be best to help the customer in the way that pleases them. It's obvious that they are trying to get rid of their front line workers by automating the order process. They also are hiding their registers under covers so customers can't see them (this was said by the crew member). A customer's experience is important, and one bad experience can lose a customer for good. This is basic customer service. That is why I refuse.Parking: About 15 spaces.Wheelchair accessibility: Ramps.
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Breadsticks with Pizza Supreme
me and my friend are high as balls and she is very particular about the way she likes her breadsticks so she gave a very descriptive example of how she wanted them at the drive thru and even tho we were lowkey annoying the guy at the window (bless his heart idk his name he was a homie fr?) was so nice and the breadsticks literally caused a tear to roll down her cheek it's like they were crafted by the gods, and they were: the gods that work at taco bell in west springfield ily all i think you all deserve a raise
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks with Pizza Supreme
Much better prices than average cost of restaurants, fast friendly
Atmosphere: 5
Food: 5
Service: 5
The service is horrendous! It has been that way for the past couple years. This TACO BELL is under construction to reshape the dining room so the pick ups has to go to the drive thru. But do not come or recommend this place because the staff is rude and when you place a mobile order, you might not get it unless you are in a car. I placed a mobile order and went there in person without a car, one worker told me to go to the drive thru still and another worker at the drive thru won't give me my food without a car. They were absolutely rip me off even though I told them I placed an mobile order and have a receipt as proof. They did not follow any customer guidelines or have a simple customer interaction about giving me my food that I order, they basically told me to MOVE ON, just to take care with another customer without communicating with me! The food order they gave me was not a well order, which is another fault!!
Atmosphere: 1
Food: 1
Service: 1