Where do I even start. I bought 4 new tires here for my car and made an appointment for them to be put on. Everything goes fine that day, I'm in and out within an hour. They tell me they weren't able to program my tire sensors, even though they're the most generic ones you can get, and the ones they sell themselves. Whatever. Next thing I know as I turn my car on, my tire light was flashing. On my part, I should've went back in and said something, but I didn't. Why would they even finish their job on my car knowing the light would be on my dash? Upon further investigation, I notice that every time my driver side front tire rotated, it feels like I'm driving over something. It also felt like my car was swaying back and forth on the highway. I had my boyfriend drive my car (he's been working in auto for 6 years) and he knew exactly what they did. They did NOT balance my tires, which I payed for. A week goes by and I notice my passenger side tire is leaking uncontrollably. I took my car to the Leicester location and they fixed everything for me. They programmed my sensors perfectly fine (even tho worcester said they were broken...) balanced my tires, AND FIXED THE BROKEN AIR STEM ON MY TIRE CAUSED BY WORCESTER. Just because I was a female they did a half a** job and thought I would never find out. What they did to me was very negligent and I could've been hurt badly. I payed for these services and they weren't even done near correct. I didn't even want to bother going back for a refund, but I just had to to let them know how much of a s*** job they did, and they barely refunded me. Besides the fact that they don't do their job correctly, they do not answer the phone either. I called so many times, different days, no answer. When I went in person I noticed that their phone was ringing off the hook but the ringer was so quiet no one could hear, which I know was done on purpose. I then saw one of the workers pick up the phone (shocker) but wait, he then slammed it back down immediately to hang up on the customer calling, then proceeded to complain about all the calls. On another occasion They had a line out the door with one person working the desk, meanwhile there were 3 workers putting up a single small sign on the window. LOL. Please save your time and money and ATLEAST go to a different Walmart location. A service that was supposed to take 45 minuets ended up taking 2 hours and a lot of driving back and forth to correct. Don't risk your safety to save a few bucks.
Gez L.
Used this location to return an item I had purchased online. There was quite a wait, with only one person working at the customer service desk, but then a second associate arrived to get the line moving.
Joseph D.
Unless you know where everything you need is located, and don't mind spending your day waiting in line, this location may be the bees knees. There is on average 2 cashiers working in a store with over 60 registers, and if you get one of their "disabled" cashiers, you might end up having to do most of her job for her since she seems unable to stand or understand english. Few of the floor employees seem to want to help you, or don't seem to know very much about where things are in the store. I only go if i have to.
Mimi Y.
I love how this location is opened longer than other ones. It's honestly a toss up when I come here. Either you'll get a great experience or it's a mess here. It's just depends if you come here during rush hour or not. Usually have a hard time finding an employee on the floor when I need help probably due to the size of this super Walmart. The cashiers do their job and then you leave simple as that.
Craig O.
One of the worst customer experiences I've had in my life (I'm not young) Waited over an hour to be helped with only two customers in front of me. Counter help never looked up or acknowledged those in line. When it was my turn, I was bypassed for another customer with no acknowledgement. When I was finally helped I was told they did not have the tires I needed despite being told over the phone they had them. I would rather have a root canal then to step in this establishment again.
Ally B.
I placed the order at 4:06 pm the night before. At 9:30 am I saw on my tracker that it wasn't processed. I called the store and they said it's not there. Then I called Walmart corporate and they explained staff was picking out my merchandise. I called the local store right after and they confirmed that my order would be ready at 11am. From 10:45 - 11:10 am the store purposely did not answer any of my calls. My friend (who was picking up my order) had stated that the whole time they were right by the phone. So clearly they ignored my calls because my friend told the person by the phone that I would be calling. During this time, my friend said that when she tried to talk to staff they would just ignore her. The few times she was able to speak to staff, she said they would engage in conversation with her for one minute then walk away, even if she was mid-speaking. Then, when they finally picked up my call at 11:15 they said it wouldn't be ready until 12. Then at 12pm, I get an email saying that it's late. It wasn't ready until 1pm. I am shocked and extremely upset how RUDE and disrespectful the staff was. In person, they were incredibly disrespectful. And even talking to them on the phone you could tell they were annoyed and didn't want to be bothered with me. Not only that, but they clearly dodged my calls. They received my order at 4pm the night before and it was clearly in the system in the morning. Why did it take ALL morning and afternoon to pick my order? I am livid and absolutely disguised with the service my friend and I received. I will not be placing an online order again at this location.
Nathan H.
This Walmart supercenter is centrally super. Right off a central highway, it provides for all your living needs and beyond. Given the enormous size of the store, it's impressive how well organized everything is, and how clean the entire place is kept given the volume of people cycling through each day. The staff are also friendly, accommodating and willing to answer any questions you may have.
CJ A.
Very Nice people, clean store in a newer shopping area. We had John help us and He was very personable. Found almost everything we were looking for and all of it was at a great price. Even found some stuff we were not looking for if you know what I mean!
Nicholas C.
I used walmart pick-up a few times now and have been pleased ever time. Jody has great customer service and is very efficient. I even tried to tip her and she refused. "Just doing my job." She said. I was very impressed with Jody's professionalism.
This walmart saved us from a possible car wreck. My windshield wiper flew off during a major thunderstorm - I drove about 8 miles with only a working passenger side wiper. I felt like ace ventura in the movie pet detective.(I'm showing my age) Love 'em or hate 'em. 9 times out of 10 walmart has what you need. picked up new wiper blades, monster energy and was on my way. walmart is walmart - Ok with me.
Gage S.
This particular employee was rude I was patiently waiting in love to pay for the oil change and he calls the guy behind us to cash out? Ok guess who ain't getting money for the change then
Where do I even start. I bought 4 new tires here for my car and made an appointment for them to be put on. Everything goes fine that day, I'm in and out within an hour. They tell me they weren't able to program my tire sensors, even though they're the most generic ones you can get, and the ones they sell themselves. Whatever. Next thing I know as I turn my car on, my tire light was flashing. On my part, I should've went back in and said something, but I didn't. Why would they even finish their job on my car knowing the light would be on my dash? Upon further investigation, I notice that every time my driver side front tire rotated, it feels like I'm driving over something. It also felt like my car was swaying back and forth on the highway. I had my boyfriend drive my car (he's been working in auto for 6 years) and he knew exactly what they did. They did NOT balance my tires, which I payed for. A week goes by and I notice my passenger side tire is leaking uncontrollably. I took my car to the Leicester location and they fixed everything for me. They programmed my sensors perfectly fine (even tho worcester said they were broken...) balanced my tires, AND FIXED THE BROKEN AIR STEM ON MY TIRE CAUSED BY WORCESTER. Just because I was a female they did a half a** job and thought I would never find out. What they did to me was very negligent and I could've been hurt badly. I payed for these services and they weren't even done near correct. I didn't even want to bother going back for a refund, but I just had to to let them know how much of a s*** job they did, and they barely refunded me. Besides the fact that they don't do their job correctly, they do not answer the phone either. I called so many times, different days, no answer. When I went in person I noticed that their phone was ringing off the hook but the ringer was so quiet no one could hear, which I know was done on purpose. I then saw one of the workers pick up the phone (shocker) but wait, he then slammed it back down immediately to hang up on the customer calling, then proceeded to complain about all the calls. On another occasion They had a line out the door with one person working the desk, meanwhile there were 3 workers putting up a single small sign on the window. LOL. Please save your time and money and ATLEAST go to a different Walmart location. A service that was supposed to take 45 minuets ended up taking 2 hours and a lot of driving back and forth to correct. Don't risk your safety to save a few bucks.
Used this location to return an item I had purchased online. There was quite a wait, with only one person working at the customer service desk, but then a second associate arrived to get the line moving.
Unless you know where everything you need is located, and don't mind spending your day waiting in line, this location may be the bees knees. There is on average 2 cashiers working in a store with over 60 registers, and if you get one of their "disabled" cashiers, you might end up having to do most of her job for her since she seems unable to stand or understand english. Few of the floor employees seem to want to help you, or don't seem to know very much about where things are in the store. I only go if i have to.
I love how this location is opened longer than other ones. It's honestly a toss up when I come here. Either you'll get a great experience or it's a mess here. It's just depends if you come here during rush hour or not. Usually have a hard time finding an employee on the floor when I need help probably due to the size of this super Walmart. The cashiers do their job and then you leave simple as that.
One of the worst customer experiences I've had in my life (I'm not young) Waited over an hour to be helped with only two customers in front of me. Counter help never looked up or acknowledged those in line. When it was my turn, I was bypassed for another customer with no acknowledgement. When I was finally helped I was told they did not have the tires I needed despite being told over the phone they had them. I would rather have a root canal then to step in this establishment again.
I placed the order at 4:06 pm the night before. At 9:30 am I saw on my tracker that it wasn't processed. I called the store and they said it's not there. Then I called Walmart corporate and they explained staff was picking out my merchandise. I called the local store right after and they confirmed that my order would be ready at 11am. From 10:45 - 11:10 am the store purposely did not answer any of my calls. My friend (who was picking up my order) had stated that the whole time they were right by the phone. So clearly they ignored my calls because my friend told the person by the phone that I would be calling. During this time, my friend said that when she tried to talk to staff they would just ignore her. The few times she was able to speak to staff, she said they would engage in conversation with her for one minute then walk away, even if she was mid-speaking. Then, when they finally picked up my call at 11:15 they said it wouldn't be ready until 12. Then at 12pm, I get an email saying that it's late. It wasn't ready until 1pm. I am shocked and extremely upset how RUDE and disrespectful the staff was. In person, they were incredibly disrespectful. And even talking to them on the phone you could tell they were annoyed and didn't want to be bothered with me. Not only that, but they clearly dodged my calls. They received my order at 4pm the night before and it was clearly in the system in the morning. Why did it take ALL morning and afternoon to pick my order? I am livid and absolutely disguised with the service my friend and I received. I will not be placing an online order again at this location.
This Walmart supercenter is centrally super. Right off a central highway, it provides for all your living needs and beyond. Given the enormous size of the store, it's impressive how well organized everything is, and how clean the entire place is kept given the volume of people cycling through each day. The staff are also friendly, accommodating and willing to answer any questions you may have.
Very Nice people, clean store in a newer shopping area. We had John help us and He was very personable. Found almost everything we were looking for and all of it was at a great price. Even found some stuff we were not looking for if you know what I mean!
I used walmart pick-up a few times now and have been pleased ever time. Jody has great customer service and is very efficient. I even tried to tip her and she refused. "Just doing my job." She said. I was very impressed with Jody's professionalism.
Best Walmart bakery ever
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This walmart saved us from a possible car wreck. My windshield wiper flew off during a major thunderstorm - I drove about 8 miles with only a working passenger side wiper. I felt like ace ventura in the movie pet detective.(I'm showing my age) Love 'em or hate 'em. 9 times out of 10 walmart has what you need. picked up new wiper blades, monster energy and was on my way. walmart is walmart - Ok with me.
This particular employee was rude I was patiently waiting in love to pay for the oil change and he calls the guy behind us to cash out? Ok guess who ain't getting money for the change then