Just drove over for dinner and doors were locked at 630 pm when site says open till 10.
Ben Naas
Decent, at best, when they get it right which is 1 out of 4 times. I just got a half-cooked pizza with cold toppings. Consistency is EVERYTHING in your business, guys.
Todd Studeny
I really love Mod Pizza, but this location struggles. Between the long periods of closure to being open for online orders only but having the dining room closed, it is really hard to rely on when this business can fully function. While trying to be understandable with staff shortages, I is still hard to patronize this location with its continuous quirks. Will likely avoid this location for some time while it works out its issues. To be fair, when this location is fully functional, it is in point and my go-to location; I look forward to seeing it back at full functionality.
Jerry Dinefeld
I’ve been here twice, both times two different overweight women prepared my pizza and topped the pizza lazy as hell, toppings not to the edge of the sauce, piled up in the middle and ignorant portions that lead to two terribly cooked pizzas. This location needs to train their workers better.
Atmosphere: 3
Food: 1
Service: 2
Mary Jones
Loved customer service and the food was great!!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Create Your Own Pizza
آدم سلام
Are people kidding with me right now with their reviews? The pizza is terrible, it is small, dry, and very thin like a tortilla. It hardly has toppings on the dry burnt crispy cracker. I rather go to Ribaldi's Pizza downtown the street on Keswick Rd. They know how to make real pies.
Food: 1
Sylvia N
Terrible customer service. Terrible
Atmosphere: 1
Food: 2
Service: 1
Sylviamary N
I don't know when this location became so unwelcoming. The owner needs to reconsider some employees! Yesterday, my two friends and I entered and sat ourselves (we usually do this to get ourselves settled before we order). Suddenly, one of the female employees (light skin with glasses) rudely asked us if we would buy something or if we needed more time. I said we needed more time, but we were still caught off guard since we had never received that type of treatment from this establishment. As I was going to get my money to purchase a pizza, my friend went to the bathroom to find that it was locked. She asked for it to be unlocked but was rudely told by the same employee that she could only use the bathroom once she bought something. What??? Since when has that been a rule?? Are companies so inhumane that they cannot allow someone to conduct a bodily function? After this happened, my friend felt uncomfortable and did not want to eat there anymore, so we left and swore not to return and told our other friends not to come either. Oh! Did I also mention that she had her air pod in and was on her phone like her coworkers? Seriously, what kind of a careless manager allows this kind of behavior? I would let it slide if it wasn't interfering with the job being done, but this is ridiculous!! If you want friendly, sensible people, I recommend any restaurant other than this one in the Rotunda!!
Atmosphere: 1
Service: 1
Brett Davis
Showed up and it randomly closedWay to be on top of stuff guys
Christy Key
I tried the chicken, bacon, ranch pocket pie and thought it was quite yummy. Our food was ready in a timely manner and the restaurant was clean.
Not sure how the pizza tasted since I got it for my kids, but the customer service was A1?
Atmosphere: 5
Food: 4
Service: 5
Danielle SIMMONS
Service sucks! Good is always hot and ready yet the employees are slow and always on their phones. We ordered our food an hour ahead and we get to the location and the manager says they are experiencing system issues BUT still didn’t start the order for abutted 15 minutes. Too many other options around to wait over an hour… upgrade your customer service skills ASAP!
Atmosphere: 1
Food: 4
Service: 1
Dharmesh Patibandla
I seriously recommend not to go here guys. I have a mobile order pickup and my number was 71 and when he gave me a pizza it was 133 he was packing. I waited for 35 min to get a single pizza and he just said it to my face that there are many online orders and he couldn’t do it. Worst ever customer serviceThanks for trusting you guys. Never coming again.
Service: 1
Recommended dishes: Create Your Own Pizza
James Roach
Good pizza, I got the mad dog, the ground beef, sausage, and pepperoni, and garlic. A little pricey, but good!!!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Create Your Own Pizza
Yolanda L.
North Richland Hill, TX locationFood was yummy - fresh, tasty ingredients and cooked to perfection !Service - staff were very nice and personable!We ordered in, waited for our pizza to be made and carried out.I would give 10/10
Just drove over for dinner and doors were locked at 630 pm when site says open till 10.
Decent, at best, when they get it right which is 1 out of 4 times. I just got a half-cooked pizza with cold toppings. Consistency is EVERYTHING in your business, guys.
I really love Mod Pizza, but this location struggles. Between the long periods of closure to being open for online orders only but having the dining room closed, it is really hard to rely on when this business can fully function. While trying to be understandable with staff shortages, I is still hard to patronize this location with its continuous quirks. Will likely avoid this location for some time while it works out its issues. To be fair, when this location is fully functional, it is in point and my go-to location; I look forward to seeing it back at full functionality.
I’ve been here twice, both times two different overweight women prepared my pizza and topped the pizza lazy as hell, toppings not to the edge of the sauce, piled up in the middle and ignorant portions that lead to two terribly cooked pizzas. This location needs to train their workers better.
Atmosphere: 3
Food: 1
Service: 2
Loved customer service and the food was great!!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Create Your Own Pizza
Are people kidding with me right now with their reviews? The pizza is terrible, it is small, dry, and very thin like a tortilla. It hardly has toppings on the dry burnt crispy cracker. I rather go to Ribaldi's Pizza downtown the street on Keswick Rd. They know how to make real pies.
Food: 1
Terrible customer service. Terrible
Atmosphere: 1
Food: 2
Service: 1
I don't know when this location became so unwelcoming. The owner needs to reconsider some employees! Yesterday, my two friends and I entered and sat ourselves (we usually do this to get ourselves settled before we order). Suddenly, one of the female employees (light skin with glasses) rudely asked us if we would buy something or if we needed more time. I said we needed more time, but we were still caught off guard since we had never received that type of treatment from this establishment. As I was going to get my money to purchase a pizza, my friend went to the bathroom to find that it was locked. She asked for it to be unlocked but was rudely told by the same employee that she could only use the bathroom once she bought something. What??? Since when has that been a rule?? Are companies so inhumane that they cannot allow someone to conduct a bodily function? After this happened, my friend felt uncomfortable and did not want to eat there anymore, so we left and swore not to return and told our other friends not to come either. Oh! Did I also mention that she had her air pod in and was on her phone like her coworkers? Seriously, what kind of a careless manager allows this kind of behavior? I would let it slide if it wasn't interfering with the job being done, but this is ridiculous!! If you want friendly, sensible people, I recommend any restaurant other than this one in the Rotunda!!
Atmosphere: 1
Service: 1
Showed up and it randomly closedWay to be on top of stuff guys
I tried the chicken, bacon, ranch pocket pie and thought it was quite yummy. Our food was ready in a timely manner and the restaurant was clean.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Make Your Own Pizza 11
Restaurantji Recommends
Not sure how the pizza tasted since I got it for my kids, but the customer service was A1?
Atmosphere: 5
Food: 4
Service: 5
Service sucks! Good is always hot and ready yet the employees are slow and always on their phones. We ordered our food an hour ahead and we get to the location and the manager says they are experiencing system issues BUT still didn’t start the order for abutted 15 minutes. Too many other options around to wait over an hour… upgrade your customer service skills ASAP!
Atmosphere: 1
Food: 4
Service: 1
I seriously recommend not to go here guys. I have a mobile order pickup and my number was 71 and when he gave me a pizza it was 133 he was packing. I waited for 35 min to get a single pizza and he just said it to my face that there are many online orders and he couldn’t do it. Worst ever customer serviceThanks for trusting you guys. Never coming again.
Service: 1
Recommended dishes: Create Your Own Pizza
Good pizza, I got the mad dog, the ground beef, sausage, and pepperoni, and garlic. A little pricey, but good!!!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Create Your Own Pizza
North Richland Hill, TX locationFood was yummy - fresh, tasty ingredients and cooked to perfection !Service - staff were very nice and personable!We ordered in, waited for our pizza to be made and carried out.I would give 10/10