Online ordering allows item pick up as early as 1130. But the store does not open until 12. This half an hour discrepancy was not known to the employees. They had no idea the online ordering was sooner than they opened. Please fix.Kid-friendliness: Lots of sprinkles.
Atmosphere: 2
Food: 5
Service: 2
Recommended dishes: Birthday Cake
Daniel Wolf
Don't advertise that you're open from 11 AM when it says on the door that your open from 12. Would've been nice if I knew that before
elaine asson
Came in tonight and ordered three small cups of ice cream. Staff behind the counter was not friendly, did not smile did not make us feel welcome. They looked like they wanted to be anywhere other than work. They were not rude, they just didn’t look like they wanted to be there. Maybe I’m just old, but I’ve worked in food service and customer service for over 30 years.If I were the owner of that franchise or upper management, I might have a talk with the staff, because honestly, it’s a turn off, what we experienced tonight.
Atmosphere: 1
Food: 5
Service: 1
Awaken Hebrew Israelite Judea
Upon entering the store with my son excited to pick-out a nice chocolate treat. There was three Caucasian young ladies working that I was able to see, neither one greeted me. They looked up as if I didn't belong. The tall caucasian young lady, with blonde hair, and wearing glasses had this blank nonchalant attitude. Made me feel as if my money was needed elsewhere. But because my son was anticipating a nice chocolate treat- I proceeded on with my purchase. There are no price on the chocolate treats inside the glass and the chocolate he picked was hard as a brick and cost $5.50. We order other things. I won't go back. Instead Sweet Frog the staff is aways happy and bubbly just like going to Chick-fil-A. You all should learn customer service.Thank you!
Moe
The staff are friendly, business is small but clean. Ice cream is yummy. I only gave it 3 stars bc the prices have ridiculously sky rocketed over the past few years of going for the amount of product you're actually getting.
Gabby Strutin
I’ve had bad experiences at other coldstone franchises, but Staci made my experience amazing! She was very helpful and kind and the whole crew was obviously hardworking!
Atmosphere: 5
Food: 5
Service: 5
Yeebis
I enjoyed the cold stone experienced. I love the bear and also the cream. I personally my favorite order is a jumbo sized patty melt ice cream sandich. It fills me up and i dont eat dinner. I also like that the stone is cold where they craft your cream. very nice touch and a great pun in reference to the name... coldstone creamery... "cold, stone".. haha, get it? it took me a bit to understand this reference... However, I now have an idea for a competeing busineess that I believe will out perform Coldstone... Ladies and Gettleman, I introduce you to: Hotstone Creamery: You guessed it! We took the best part of colstone - the cold stone - and made it HOT!!! WE'll be racing to get your ice cream off the stone before it melts haha! I think its a fantastic schtick and im excited to take my idea to the bank for a loan. My introductory cream flavours are: grilled cheese, spaghenti, pasta, REuben, sauerkraut, bacon au-gratin, falafel, and of course, patty melt. (tuna melt too). I am also excepting Ideas from the public for extra flavors just please no joke or gross flavors! Excited to see you at Hotstone Cramery (WE will be opening in what was formerly known as Mathnasium to the left of coldstone crebery)
Online ordering allows item pick up as early as 1130. But the store does not open until 12. This half an hour discrepancy was not known to the employees. They had no idea the online ordering was sooner than they opened. Please fix.Kid-friendliness: Lots of sprinkles.
Atmosphere: 2
Food: 5
Service: 2
Recommended dishes: Birthday Cake
Don't advertise that you're open from 11 AM when it says on the door that your open from 12. Would've been nice if I knew that before
Came in tonight and ordered three small cups of ice cream. Staff behind the counter was not friendly, did not smile did not make us feel welcome. They looked like they wanted to be anywhere other than work. They were not rude, they just didn’t look like they wanted to be there. Maybe I’m just old, but I’ve worked in food service and customer service for over 30 years.If I were the owner of that franchise or upper management, I might have a talk with the staff, because honestly, it’s a turn off, what we experienced tonight.
Atmosphere: 1
Food: 5
Service: 1
Upon entering the store with my son excited to pick-out a nice chocolate treat. There was three Caucasian young ladies working that I was able to see, neither one greeted me. They looked up as if I didn't belong. The tall caucasian young lady, with blonde hair, and wearing glasses had this blank nonchalant attitude. Made me feel as if my money was needed elsewhere. But because my son was anticipating a nice chocolate treat- I proceeded on with my purchase. There are no price on the chocolate treats inside the glass and the chocolate he picked was hard as a brick and cost $5.50. We order other things. I won't go back. Instead Sweet Frog the staff is aways happy and bubbly just like going to Chick-fil-A. You all should learn customer service.Thank you!
The staff are friendly, business is small but clean. Ice cream is yummy. I only gave it 3 stars bc the prices have ridiculously sky rocketed over the past few years of going for the amount of product you're actually getting.
I’ve had bad experiences at other coldstone franchises, but Staci made my experience amazing! She was very helpful and kind and the whole crew was obviously hardworking!
Atmosphere: 5
Food: 5
Service: 5
I enjoyed the cold stone experienced. I love the bear and also the cream. I personally my favorite order is a jumbo sized patty melt ice cream sandich. It fills me up and i dont eat dinner. I also like that the stone is cold where they craft your cream. very nice touch and a great pun in reference to the name... coldstone creamery... "cold, stone".. haha, get it? it took me a bit to understand this reference... However, I now have an idea for a competeing busineess that I believe will out perform Coldstone... Ladies and Gettleman, I introduce you to: Hotstone Creamery: You guessed it! We took the best part of colstone - the cold stone - and made it HOT!!! WE'll be racing to get your ice cream off the stone before it melts haha! I think its a fantastic schtick and im excited to take my idea to the bank for a loan. My introductory cream flavours are: grilled cheese, spaghenti, pasta, REuben, sauerkraut, bacon au-gratin, falafel, and of course, patty melt. (tuna melt too). I am also excepting Ideas from the public for extra flavors just please no joke or gross flavors! Excited to see you at Hotstone Cramery (WE will be opening in what was formerly known as Mathnasium to the left of coldstone crebery)![ -Bill Wonderworth
Came here today! Not sure what to expect! The staff was helpful and friendly! They offer a variety of options to choose from, chocolate covered items, smoothies, milk shakes and ice creams! We opted for the ice cream I had the classic vanilla and chocolate chip. I enjoyed the way they folded the chocolate chip into the ice cream to mix it all the way through. Good till last spoonful! They have seating available but due to size of place it’s limited to two people per table there is a four person table outside! The tables outside were not the cleanest ones given the nature of the store! Ice cream drips everywhere when you step outside! I would come back here again to try more items and or another ice cream cup!
Ice cream was really thick and way to sweet. Definitely not for me. Prices were way to high!!
Someone who cannot have dairy different flavors of ice cream were melted into the dairy free ice cream.After I had tried my smoothie I noticed. I wasn't a big fan of it, and the employees refused me the ability to swap out my flavor for another smoothie.I have to go out of my way to find my shop. That doesn't have milk in all their ice cream, it's a shame.They offered me a scoop of dairy free ice cream, in exchange I paid seven dollars for a smoothie that's what I wanted.The lack of willingness of working with their customers in regards to customer service lacks in some areas especially if the customers are the ones spending their money at the ice cream parlor.
Restaurantji Recommends
I love Coldstone in general and this location never seems to be out of flavors and toppings, which is something I have experienced at other locations. Workers are always pleasant and patient with kids too.
We've been going to Coldstone for years and although overall most have greatly declined, this location was exceptional. It was clean. Three associates were available. They were fast, friendly, and efficient. Both our ice cream creations were wonderful. I don't have any issues worth noting.
I ordered here a few days ago. When I started eating I noticed metal shavings in my ice cream. I was confused as to how that could happen so I emailed for a refund to not inconvenience employee's at the location and have been getting the run around about how they only use spoons to mix. Well if that is the case it should've been more noticeable that the spoons where not in good condition at this location. Eat at your own risk I guess. I still haven't received a refund after sending pictures. I have never left a bad review for a company but this is a safey issue.
Would give zero if I could I find it deeply disturbing how an issue arose that was a health concern and they would not accept accountability will not be bringing my business here ever I care about my family's well being
This cold stone is so awesome. Ice cream is delicious! Staff is so friendly and welcoming, they are so nice and always have a smile on their face! The bear in the corner is my favorite and very nice looking!