This place sucks. Ordered online, 3 sandwiches, a salad and a soup. 2 milkshakes and a couple drinks. They called me immediately and said they were out of ice cream and said they would take them off my check. My girlfriend and her mom picked up the food and came back to find there was no soup and no dressing for the salad. Called and spoke to Logan I believe and he said he would make sure I wasn't charged for the soup or the milkshakes. Charge on my card went through for the full amount.
Atmosphere: 1
Food: 1
Service: 1
i g
The food was good but they have advertisements all over saying it doesn't take more than 8 minutes to get through the line. We went during the lunch rush, and they were apologetic, but it took 22 minutes to get through the line. Don't advertise a maximum wait time if it is going to take almost 3x as long. Most of the problem seemed to be take out and delivery services occupying the staff's time. If they notice a line growing they should have a way to stop taking those orders temporarily and focus on the customers in front of them until they are caught up. Either that or offer something small like a discount or cookie if you can't meet the 8 minute wait guarantee
Atmosphere: 4
Food: 4
Service: 3
Brian Balzer
Excellent sandwiches. Had the Mama's Meatballs and it was very good. I like how they toast every sub. The Mac and cheese was a little dry, but that's a minor nitpick. I wish there was a Potbelly's back home in Orlando!
Atmosphere: 4
Food: 4
Service: 4
Kristina Flowers
Went there yesterday with my family. I locked myself out of my car by accident when trying to leave and the staff was more than compassionate about our situation. Went above and beyond to make my 19 month old son comfortable/entertained while we were stuck waiting. I wish I got the names of the two women who were working to properly thank them. They are both amazingly kind women & made our embarrassingly stressful situation bearable. I’ll never forget them. Food is good & staff is great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Any Skinny Sandwich With
Tom Dunn
Great place to grab a bite. I personally like the roast beef and provolone.
Atmosphere: 5
Food: 5
Service: 5
Mildred L H.
On Sunday, Mother's Day a Nice and Delicious Crab Cake Dinner to go , it was a great choice!!!I enjoyed fully !My Day Off ~
Nelly Bee
Absolutely love this place! The sandwiches are amazing and the staff is super friendly and good at giving you opinions on what tastes good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: A Wreck, Vanilla Shake, Chicken Pot Pie Soup
Days GN
Mushroom melt would be good if the Mushrooms would be sautéed. Other than that sandwich is okay. Service was very pleasant, great and friendly staff.Vegetarian options: Mushroom melt
Atmosphere: 5
Food: 4
Service: 5
Anonymous
Food was excellent. Will be coming back for sure
William P.
I was excited to try Potbelly for the first time. Service was meh, not bad; kids just doing their job. But I didn't care about that, I wanted the sandwiches. Man, I was underwhelmed. I guess I don't know what I was expecting, but it was just a regular sandwich. And not too many ways to really customize, so I'm not sure what I could have chosen differently. Bread was alright, nothing to be impressed by with the meat and cheese. Just a sandwich. I'll get Potbelly again if there's nothing else around but Jimmy John's or Subway are both preferable all around.
First time visiting or trying potbelly’s sandwich shop. Upon entering the building it was a very unique experience. It reminds me of my favorite smoke house back in my home town! The staff were very helpful and very informative! I got a toasted Italian and it’s by far the BEST sandwich shop I’ve visited. It throws your typical sandwich shop out of the park!! 10/10 would highly recommend visiting potbelly’s to my friends and visiting family :)
Michael and Crissy Cunha
I wouldn't recommend the gyro, but the service was great!
Debb W.
Good sandwiches, fast service, and very nice servers. Plus the shop is attractive and welcoming.
J K.
Great service and friendly helpful staff. We are in town for a swim meet and walked in from our nearby hotel. Typical potbelly food quality.
Fernando T.
BLTA can't go wrong with that sandwich, awesome and the chicken pot pie is good as well. One of the great places to get a sandwich.
This place sucks. Ordered online, 3 sandwiches, a salad and a soup. 2 milkshakes and a couple drinks. They called me immediately and said they were out of ice cream and said they would take them off my check. My girlfriend and her mom picked up the food and came back to find there was no soup and no dressing for the salad. Called and spoke to Logan I believe and he said he would make sure I wasn't charged for the soup or the milkshakes. Charge on my card went through for the full amount.
Atmosphere: 1
Food: 1
Service: 1
The food was good but they have advertisements all over saying it doesn't take more than 8 minutes to get through the line. We went during the lunch rush, and they were apologetic, but it took 22 minutes to get through the line. Don't advertise a maximum wait time if it is going to take almost 3x as long. Most of the problem seemed to be take out and delivery services occupying the staff's time. If they notice a line growing they should have a way to stop taking those orders temporarily and focus on the customers in front of them until they are caught up. Either that or offer something small like a discount or cookie if you can't meet the 8 minute wait guarantee
Atmosphere: 4
Food: 4
Service: 3
Excellent sandwiches. Had the Mama's Meatballs and it was very good. I like how they toast every sub. The Mac and cheese was a little dry, but that's a minor nitpick. I wish there was a Potbelly's back home in Orlando!
Atmosphere: 4
Food: 4
Service: 4
Went there yesterday with my family. I locked myself out of my car by accident when trying to leave and the staff was more than compassionate about our situation. Went above and beyond to make my 19 month old son comfortable/entertained while we were stuck waiting. I wish I got the names of the two women who were working to properly thank them. They are both amazingly kind women & made our embarrassingly stressful situation bearable. I’ll never forget them. Food is good & staff is great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Any Skinny Sandwich With
Great place to grab a bite. I personally like the roast beef and provolone.
Atmosphere: 5
Food: 5
Service: 5
On Sunday, Mother's Day a Nice and Delicious Crab Cake Dinner to go , it was a great choice!!!I enjoyed fully !My Day Off ~
Absolutely love this place! The sandwiches are amazing and the staff is super friendly and good at giving you opinions on what tastes good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: A Wreck, Vanilla Shake, Chicken Pot Pie Soup
Mushroom melt would be good if the Mushrooms would be sautéed. Other than that sandwich is okay. Service was very pleasant, great and friendly staff.Vegetarian options: Mushroom melt
Atmosphere: 5
Food: 4
Service: 5
Food was excellent. Will be coming back for sure
I was excited to try Potbelly for the first time. Service was meh, not bad; kids just doing their job. But I didn't care about that, I wanted the sandwiches. Man, I was underwhelmed. I guess I don't know what I was expecting, but it was just a regular sandwich. And not too many ways to really customize, so I'm not sure what I could have chosen differently. Bread was alright, nothing to be impressed by with the meat and cheese. Just a sandwich. I'll get Potbelly again if there's nothing else around but Jimmy John's or Subway are both preferable all around.
Restaurantji Recommends
First time visiting or trying potbelly’s sandwich shop. Upon entering the building it was a very unique experience. It reminds me of my favorite smoke house back in my home town! The staff were very helpful and very informative! I got a toasted Italian and it’s by far the BEST sandwich shop I’ve visited. It throws your typical sandwich shop out of the park!! 10/10 would highly recommend visiting potbelly’s to my friends and visiting family :)
I wouldn't recommend the gyro, but the service was great!
Good sandwiches, fast service, and very nice servers. Plus the shop is attractive and welcoming.
Great service and friendly helpful staff. We are in town for a swim meet and walked in from our nearby hotel. Typical potbelly food quality.
BLTA can't go wrong with that sandwich, awesome and the chicken pot pie is good as well. One of the great places to get a sandwich.