Popeyes Louisiana Kitchen

17524 Valley Mall Rd, Hagerstown
(301) 582-9305

Recent Reviews

Patricia lawaon

Biscuits super

Atmosphere: 4

Food: 3

Service: 4

Recommended dishes: Spicy Chicken Sandwich

Tim Parker

Fast and

Atmosphere: 4

Food: 4

Service: 4

Allen Curtis

Did you shrink your chicken wings? I’ve had them on 3 occasions. First two they were big, juicy and delicious. This last time they were tiny. Significantly smaller.

Atmosphere: 3

Food: 2

Service: 4

Austin Shives

Ordered 2 mild 4 peice combos and ended up with a mix of mild and spicy, took it back and was told by the manager Jeffery I ate too much of the meal for a replacement, After a few moments of arguing over it he agreed to replace the remaining 2 peices, i tore one of the peices apart to find.out that it was also spicy, ended up speaking with Jeffery again and he started to flip out and claim I was messing with him in an attempt to get free food, when I demonstrated that the thigh was indeed spicy, he told mento "get the F out of here, I'm F'n done with you move along fata**" i just left in disgust. Worst popeyes in the state of MD

Atmosphere: 1

Food: 1

Service: 1

True Choas

Was missing 2 orders of fries. The "spicy chicken" is not was not spiced correctly to the point that there was almost no difference between the mild and the spicy. Ask for all dark meat 4 pieces and didn't get dark meat. This is the worst experience we have ever had at Popeyes.Dinning in this time and my friends order was skipped, this is the second time this has happened in the past month.

Atmosphere: 3

Food: 4

Service: 1

Dan Miller

Always good chicken and friendly service..

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Meal

Stacy K

The worst customer service experience of my life. Sabrina, the manager is very unprofessional and lacks customer service etiquette. I will never order from this location again. I placed an online order and forgot to add the 6 pc promotion that Popeyes had going on. I called the store to add the missing item, Sabrina told me I had to cancel that order online because they can't add anything to the order in store. I went ahead and canceled the order online and received confirmation from Doordash that my order was canceled. I received a call from the Doordash driver that she picked up the order but got a notification that the order was canceled. I confirmed and told her yes. I then waited until my refund was processed to reorder my lunch. The second doordash driver that called me said he thinks he's at the wrong location, in which he was. I sent him a pic of my work location and stated the address that is on the order. When he came, he only had the wings and said that was all they gave him. I called the store and Sabrina said she's not making that order gain because she gave the first driver that food. I told her I had canceled that order and placed a new order and the driver only came with wings. She told me she's not making it again and hung up on me. I went to the store and she told me she's not making my second order because she made it twice. I said miss, the only thing that driver came with was the wings. She refused to make my order and said her store was out of 2 meals and then walked away from me. I left without my lunch and was out of $20 because I had to wait until Popeyes processed that refund which took 2 days.

Service: 1

Audrina Melissa

I ordered food through the drive through. I have the Popeyes app on my phone. That I use all the time. I told the guy that I have a code. he proceeded with the order. I drove around and a person/animal by the name of Sabrina demanded I show her the coupon ? Mind you my phone is locked. I re opened the app it the coupon disappeared. I tried to explain. She refused to give me the order. Abruptly saying if I can’t show the coupon I can’t get my order. She told me people re use the code basically accusing me of theft. She was very unprofessional and unpleasant. I have a car full of kids she loudly said to put back the order. How low class and disgusting. To play with children’s food is pathetic. I hope she is removed from this location permanently. I hope that she will get the karma she deserves for the way she treated me and my family. We went to kfc. Popeyes need to investigate this location.

Atmosphere: 1

Food: 1

Service: 1

Tee

Fast and Friendly service, food was great and my wings were sauced up to perfection!!

Atmosphere: 4

Food: 4

Service: 4

Jesse P

Reading other recent reviews I am not alone when I say the owners of this location are CHEAP! I ordered some chicken sandwiches, and breast combo and extra biscuits. I like to dip their dryer than the desert biscuits in ranch when I eat them. When I was being given my food, I asked for ranch. The guy looked at my order and said “you only got chicken”. I said “yeah?” He said well you don’t get ranch with this, you need to pay extra if you want any. WOW, can you get any more cheap? It’s restaurants like this that nickel and dime that make it worse for themselves in the long run.

Jesse P.

Reading other recent reviews I am not alone when I say the owners of this location are CHEAP! I ordered some chicken sandwiches, and breast combo and extra biscuits. I like to dip their dryer than the desert biscuits in ranch when I eat them. When I was being given my food, I asked for ranch. The guy looked at my order and said "you only got chicken". I said "yeah?" He said well you don't get ranch with this, you need to pay extra if you want any. WOW, can you get any more cheap? It's restaurants like this that nickel and dime that make it worse for themselves in the long run.

Carrie Stuckey

My boyfriend and I walked into lobby of Popeyes this evening, ordered our food, then sat down to eat. I even walked back up to the counter for additional condiments and nothing was said.About 5 minutes into eating we were told we have to leave because their lobby closes at 7:20 ! For real people! I don't understand why we couldn't just finish what we well started. And loved watching 4-6 employees laughing as we ate on the outside table.Popeye's Chicken ?Horrible Customer Service ?

Atmosphere: 1

Food: 1

Service: 1

Sevana Lake

Always tasty n fresh...not much room for

Atmosphere: 3

Food: 5

Service: 5

Recommended dishes: Spicy Chicken Sandwich

David Risavi

It was popeyes, nothing special. The reason I left a bad review is the cashier gave me one sauce for a 4 piece combo… When I asked for more he told me he has to charge me which is ridiculous when I’m paying $15 for something that costs them last than $5. If I didn’t already pay I would have just returned the food and said I’m going somewhere else. Definitely not ever going back to this location. I hope saving the $0.05 is worth the $5-10 profit ?

Atmosphere: 2

Food: 3

Service: 1

Pamela Wilson

Was so dissatisfied with our order on October 8th 2023. Food was barely warm. Ordered two chicken bacon and cheese sandwiches both came without the bacon and cheese. A lady behind the counter was singing obnoxiously loud and off key about the whole time we were there. Really not what you would expect in a Popeye's establishment.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Mashed Potatoes with Cajun Gravy

Load More