This has been the worst Customer oriented location. They switched over staff and cooks included. I purchased w bowls and a chips and queso. 1st bite in it was cold food with absolutely no taste. Went to dip for queso and it was thick as glue and cold. I've never been to a Chipotle where the ingredients had no flavor. These people. New manager feels he can serve us anything. I asked the person the 2nd bowl was for how was the food. He said it was not good. We co sumed at different locations, yet when asked, we had the same critique of the food. It was NOT GOOD AT ALL. Moving forward, if no one expresses this, they will continue to serve the lowest quality. They wipe around while your food is being prepared. What happened ro Safe-Serv? They charge for a vinegarrette. I was never charged ever for this. For weeks they have been charging me for large chips and queso and putting it in a small plastic condiment container.Says that's the only size, they don't have the cardboard bowl. Talk about rip off. This new crew has no regard for the customers in this area who frequent this location. The GM and the Franchise owner cares not. They are going straight to the bank. Why are the tables and floor always dirty ?Terrible.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chicken Burrito, Burrito Bowl
Toya Janay
The worst chipotle.... The girl making my bowl wasn't listening as I was telling her my order and put corn on it. I have diverticulitis I can't eat corn. so she went to remake it and of course she had an attitude and there's no fajitas left. did she apologize.. no they literally treated me like my money isn't green. the cashier was just as nasty. I'm asking for chips and he's like no we don't have any, only big bags. because she messed up yall should've just gave me the chips. instead as I put my card in the slot he moved on to the next customer. no have a nice day no receipt nothing. I'm never going back oh and I know yall the same people that work in the one on joppa rd I'm not going there either.
Atmosphere: 1
Service: 1
James valentine
Normal food, high
Atmosphere: 3
Food: 4
Service: 3
WhatWeCall Life
Advertised hours not correct. Website and a big sign in the window says "open until 11". I get there at 10:20 and they say they closed.
mya smith
This chipotle was very clean and the People were very respectful. Unfortunately it gave and my sister food poisoning and we will not be eating at this location again. Not gonna lie, I can't even look at another chipotle bowl again.
Atmosphere: 5
Food: 2
Service: 5
Recommended dishes: Chicken Burrito
Niya Gaston
The night shift is TERRIBLE it doesn’t matter what day you try to go. The employees are nasty and rude and By 8 they’re out of everything despite the giant poster that says they close at 11. The line is consistently dirty and filled with empty pans from the stuff they don’t have..The floor is probably a safety hazardDon’t bother asking how long the wait is they employees will shrug and act like your bothering them prompting you to leave unless you want to pay for an empty bowl and attitude. Save your time and go to another location.
Atmosphere: 1
Food: 1
Service: 1
Rustam Abakaev
I understand missing one topping in the order, but they literally gave me a bowl with rice(they got the rice wrong too), sour cream, chicken and lettuce. How do you miss 6 other toppings? It was not even
Atmosphere: 2
Food: 1
Service: 1
Trevor Welborn
Out of half of their ingredients every time I go in and have yet to have good customer service.. hoping for improvement!
Sheree Frank
As usual they’re out of most everything I wanted. They also don’t warm the tortillas long enough to stretch, causing them to rip.
Leslie Jones
I usually have to wait a while for the pickup counter to acknowledge me, but today they were really fast. But the amount of queso they gave me, which was supposed to be a large (which we all know is the size of the previous small). My burrito didn't have any sour cream, as ordered, but did have some fajita veggies, which I did not order.
I'm not sure if this is a portioned control location or if that's even a thing. The young lady waiting on me acted like she was scared to put anything in my bowl. Barely any rice and she had a full container of it. Everything I got in my bowl was extremely small portions. They had no vinaigrette or sour cream. I have never left a Chipotle and my bag was super light in weight. Thanks for reminding me why I hadn't visited this location in a very long time. I definitely won't be returning!!
Food: 1
Service: 1
Walter Polovchak
Great flavorful food. Service with an attitude. Very limited condiments whith napkins. No hot sauces available when you asked for some they give you two drops into this large container. When you asked for more you get attitude clearly from employee who doesn't want. Few employees with bad attitude will destroy the whole team.
Stopped in at 7:30 for two bowls and a chips and queso. Despite being open until 11, they're not restocking items as they run out. They were out of chips and quite insistent that they weren't making any more. Asked for the manager's card and was met with a shrug and a sorry, not a phone number. Utensil station was also completely empty of everything but knives. Forks were on the pickup rack for some reason. Slightly better than my last visit which almost made me call the health department, but not much. Likely won't be back. There are other Chipotles in the area. I only stopped at this one for convenience. I'll go out of my way next time for one that will restock as items run out.
Graham Dougherty
This Chipotle (and every other chipotle) has gone downhill so much. I went in for lunch and they were already out of multiple items. They don’t care whatsoever. Don’t waste your time.
Atmosphere: 1
Food: 1
Service: 1
Orgullo Azteca
I see many reviews about portions and I agree, some of my burritos had double of sour cream , less meat, chicken is dry no flavor but the worst part is the rice, uncooked hard without any flavor, if you want to enjoy Chipotle try the one on White Marsh.Vegetarian options: Onions and peppers were great , corn is from a can , fresh tomatoes, guacamole and salsa were good .
This has been the worst Customer oriented location. They switched over staff and cooks included. I purchased w bowls and a chips and queso. 1st bite in it was cold food with absolutely no taste. Went to dip for queso and it was thick as glue and cold. I've never been to a Chipotle where the ingredients had no flavor. These people. New manager feels he can serve us anything. I asked the person the 2nd bowl was for how was the food. He said it was not good. We co sumed at different locations, yet when asked, we had the same critique of the food. It was NOT GOOD AT ALL. Moving forward, if no one expresses this, they will continue to serve the lowest quality. They wipe around while your food is being prepared. What happened ro Safe-Serv? They charge for a vinegarrette. I was never charged ever for this. For weeks they have been charging me for large chips and queso and putting it in a small plastic condiment container.Says that's the only size, they don't have the cardboard bowl. Talk about rip off. This new crew has no regard for the customers in this area who frequent this location. The GM and the Franchise owner cares not. They are going straight to the bank. Why are the tables and floor always dirty ?Terrible.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chicken Burrito, Burrito Bowl
The worst chipotle.... The girl making my bowl wasn't listening as I was telling her my order and put corn on it. I have diverticulitis I can't eat corn. so she went to remake it and of course she had an attitude and there's no fajitas left. did she apologize.. no they literally treated me like my money isn't green. the cashier was just as nasty. I'm asking for chips and he's like no we don't have any, only big bags. because she messed up yall should've just gave me the chips. instead as I put my card in the slot he moved on to the next customer. no have a nice day no receipt nothing. I'm never going back oh and I know yall the same people that work in the one on joppa rd I'm not going there either.
Atmosphere: 1
Service: 1
Normal food, high
Atmosphere: 3
Food: 4
Service: 3
Advertised hours not correct. Website and a big sign in the window says "open until 11". I get there at 10:20 and they say they closed.
This chipotle was very clean and the People were very respectful. Unfortunately it gave and my sister food poisoning and we will not be eating at this location again. Not gonna lie, I can't even look at another chipotle bowl again.
Atmosphere: 5
Food: 2
Service: 5
Recommended dishes: Chicken Burrito
The night shift is TERRIBLE it doesn’t matter what day you try to go. The employees are nasty and rude and By 8 they’re out of everything despite the giant poster that says they close at 11. The line is consistently dirty and filled with empty pans from the stuff they don’t have..The floor is probably a safety hazardDon’t bother asking how long the wait is they employees will shrug and act like your bothering them prompting you to leave unless you want to pay for an empty bowl and attitude. Save your time and go to another location.
Atmosphere: 1
Food: 1
Service: 1
I understand missing one topping in the order, but they literally gave me a bowl with rice(they got the rice wrong too), sour cream, chicken and lettuce. How do you miss 6 other toppings? It was not even
Atmosphere: 2
Food: 1
Service: 1
Out of half of their ingredients every time I go in and have yet to have good customer service.. hoping for improvement!
As usual they’re out of most everything I wanted. They also don’t warm the tortillas long enough to stretch, causing them to rip.
I usually have to wait a while for the pickup counter to acknowledge me, but today they were really fast. But the amount of queso they gave me, which was supposed to be a large (which we all know is the size of the previous small). My burrito didn't have any sour cream, as ordered, but did have some fajita veggies, which I did not order.
Atmosphere: 3
Food: 2
Service: 5
Recommended dishes: Burrito Bowl
Restaurantji Recommends
I'm not sure if this is a portioned control location or if that's even a thing. The young lady waiting on me acted like she was scared to put anything in my bowl. Barely any rice and she had a full container of it. Everything I got in my bowl was extremely small portions. They had no vinaigrette or sour cream. I have never left a Chipotle and my bag was super light in weight. Thanks for reminding me why I hadn't visited this location in a very long time. I definitely won't be returning!!
Food: 1
Service: 1
Great flavorful food. Service with an attitude. Very limited condiments whith napkins. No hot sauces available when you asked for some they give you two drops into this large container. When you asked for more you get attitude clearly from employee who doesn't want. Few employees with bad attitude will destroy the whole team.
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Chicken Burrito, Carne Asada and Carnitas Double Meat Bowl, Burrito Bowl
Stopped in at 7:30 for two bowls and a chips and queso. Despite being open until 11, they're not restocking items as they run out. They were out of chips and quite insistent that they weren't making any more. Asked for the manager's card and was met with a shrug and a sorry, not a phone number. Utensil station was also completely empty of everything but knives. Forks were on the pickup rack for some reason. Slightly better than my last visit which almost made me call the health department, but not much. Likely won't be back. There are other Chipotles in the area. I only stopped at this one for convenience. I'll go out of my way next time for one that will restock as items run out.
This Chipotle (and every other chipotle) has gone downhill so much. I went in for lunch and they were already out of multiple items. They don’t care whatsoever. Don’t waste your time.
Atmosphere: 1
Food: 1
Service: 1
I see many reviews about portions and I agree, some of my burritos had double of sour cream , less meat, chicken is dry no flavor but the worst part is the rice, uncooked hard without any flavor, if you want to enjoy Chipotle try the one on White Marsh.Vegetarian options: Onions and peppers were great , corn is from a can , fresh tomatoes, guacamole and salsa were good .
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Chicken Burrito