Love the food and atmosphere but the customer service leaves a lot to be desired sometimes. I placed an online order earlier today for their soup of the day, and got a confirmation email saying that I could pick it up in 20 minutes. Instead of calling me to let me know they were out of the soup (You have to provide a phone number when ordering online.), they just tried giving me the "bagel" with cream cheese (They're really not technically bagels because they don't boil them. They're more like a dense bread in the shape of a bagel.) without mentioning anything about the soup being sold out, and then tried to charge me for soup that I wasn't getting. When I told the cashier that I was supposed to also have soup, she looked at my receipt, and said, "Oh yeah, I guess we ran out of that." (I've had this happen in the past, and have ALWAYS gotten a call within minutes of placing my order to let me know that that item was no longer available.) She let me know that I could always try their other soup, which was minestrone. I told her that I'm actually allergic to tomatoes, so that doesn't work for me, so I asked for a refund, which I did receive. However, neither the manager who refunded my money, nor the girl who waited on me offered any kind of apology for my inconvenience. Mind you, I work right around the corner, and have spent a lot of money there over the past 2 years, and I've never had any issues until today but I have an issue with the poor customer service of some of their younger staff. It seems that they find it hard to keep employees for very long, and I constantly see new (always young) employees. Do the newly hired staff get any kind of training at all in customer service? I'm guessing not, after today's interaction. Bagel Central is an institution in this City, and there's absolutely no reason they can't do better.
Atmosphere: 5
Food: 5
Service: 2
Jlynn
From their pastries, baked goods and delicious sandwiches to go.. this was a staple for me during my brief 3 month stay in Bangor. I would walk along the stream to the river, often making a pit stop here for a treat. The staff were so friendly, thoughtful and kind. As a baker myself it was a joy to be able to have a peek back into the kitchen as the staff patiently strained and stirred a creme patisserie one day. Although I was a bit embarrassed to become a regular, the impact they had on my time in the city was greater than they know. I still miss their poppyseed strudel! Can't find anything like it where I'm from/live. Thank you Bagel Central!
Classic little bagel spot. I've heard about this place for years from my extended family and I'd say it lived up to expectations. It was a really tasty breakfast sandwich. Solid prices and has a vintage feel to it too. I'd go back
kathleen mckay
This place is awesome. Wonderful staff, cozy environment and amazing food. I'm only in Bangor for temporary work for most fun contract I've had and have heard great things about this place.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagelwich on a Blueberry Bagel with Bacon, Home Fries
Ace Adams
Always a joy! Great service & products.
Atmosphere: 5
Food: 5
Service: 5
SilverI187
Food was great! The restaurant was a little dirty so we took the food to go though.
Atmosphere: 4
Food: 5
Service: 5
Zach Bowers
It's a cozy shop downtown that I've loved forever. I sat there enjoying my half moon cookie and onion bagel with my parents and daughter and had a wonderful time. They are fast and efficient in the ordering system and have a huge selection of amazing food.
Atmosphere: 5
Food: 5
Service: 5
Steven D Copertino
First time there. Food was very good and so was the service. Nice and clean inside. Good selection of breakfast and lunch dishes. Had tuna salad on a sesame bagel and unsweetened iced tea. Very good and fresh. Would eat there again.
Atmosphere: 4
Food: 4
Service: 4
Wendi S.
Really good breakfast! Bagels are warm & chewy. Really enjoy their baked goods too! Excellent food for the price and lots of space for eating in.
They always have best, the freshest, and up-to-date coffees, breakfast, and/or brunch items for everyone.Vegetarian options: Too many things to comment on.Dietary restrictions: Something for everyone.Parking: Nagel central is located on the left side of the road, on q one way road. During the morning rush, may be hard to find a parking spot close by. It's definitely worth finding a place to park and walk to.Kid-friendliness: Comfortable for all questions. Kid friendlyWheelchair accessibility: Wheelchair accessible entrance
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagelwich on a Blueberry Bagel with Bacon
Maggie O.
In the simple yet effective words of my high school Spanish teacher, Muy bien chica. My bagel was so toe gripping good
Erik Quick
The freshest bagels, and very creative sandwiches. You can't go wrong here!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Potato Salad, Fresh Bagels
Patty Henner
Fast, clean and delicious. The breakfast burrito with bacon is my new fav!
Love the food and atmosphere but the customer service leaves a lot to be desired sometimes. I placed an online order earlier today for their soup of the day, and got a confirmation email saying that I could pick it up in 20 minutes. Instead of calling me to let me know they were out of the soup (You have to provide a phone number when ordering online.), they just tried giving me the "bagel" with cream cheese (They're really not technically bagels because they don't boil them. They're more like a dense bread in the shape of a bagel.) without mentioning anything about the soup being sold out, and then tried to charge me for soup that I wasn't getting. When I told the cashier that I was supposed to also have soup, she looked at my receipt, and said, "Oh yeah, I guess we ran out of that." (I've had this happen in the past, and have ALWAYS gotten a call within minutes of placing my order to let me know that that item was no longer available.) She let me know that I could always try their other soup, which was minestrone. I told her that I'm actually allergic to tomatoes, so that doesn't work for me, so I asked for a refund, which I did receive. However, neither the manager who refunded my money, nor the girl who waited on me offered any kind of apology for my inconvenience. Mind you, I work right around the corner, and have spent a lot of money there over the past 2 years, and I've never had any issues until today but I have an issue with the poor customer service of some of their younger staff. It seems that they find it hard to keep employees for very long, and I constantly see new (always young) employees. Do the newly hired staff get any kind of training at all in customer service? I'm guessing not, after today's interaction. Bagel Central is an institution in this City, and there's absolutely no reason they can't do better.
Atmosphere: 5
Food: 5
Service: 2
From their pastries, baked goods and delicious sandwiches to go.. this was a staple for me during my brief 3 month stay in Bangor. I would walk along the stream to the river, often making a pit stop here for a treat. The staff were so friendly, thoughtful and kind. As a baker myself it was a joy to be able to have a peek back into the kitchen as the staff patiently strained and stirred a creme patisserie one day. Although I was a bit embarrassed to become a regular, the impact they had on my time in the city was greater than they know. I still miss their poppyseed strudel! Can't find anything like it where I'm from/live. Thank you Bagel Central!
Atmosphere: 5
Food: 5
Service: 5
Fast and friendly service. Great breakfast ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breakfast Bagel, Honey Butter, Scallion Cream Cheese, Fresh Bagels
Classic little bagel spot. I've heard about this place for years from my extended family and I'd say it lived up to expectations. It was a really tasty breakfast sandwich. Solid prices and has a vintage feel to it too. I'd go back
This place is awesome. Wonderful staff, cozy environment and amazing food. I'm only in Bangor for temporary work for most fun contract I've had and have heard great things about this place.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagelwich on a Blueberry Bagel with Bacon, Home Fries
Always a joy! Great service & products.
Atmosphere: 5
Food: 5
Service: 5
Food was great! The restaurant was a little dirty so we took the food to go though.
Atmosphere: 4
Food: 5
Service: 5
It's a cozy shop downtown that I've loved forever. I sat there enjoying my half moon cookie and onion bagel with my parents and daughter and had a wonderful time. They are fast and efficient in the ordering system and have a huge selection of amazing food.
Atmosphere: 5
Food: 5
Service: 5
First time there. Food was very good and so was the service. Nice and clean inside. Good selection of breakfast and lunch dishes. Had tuna salad on a sesame bagel and unsweetened iced tea. Very good and fresh. Would eat there again.
Atmosphere: 4
Food: 4
Service: 4
Really good breakfast! Bagels are warm & chewy. Really enjoy their baked goods too! Excellent food for the price and lots of space for eating in.
Restaurantji Recommends
They always have best, the freshest, and up-to-date coffees, breakfast, and/or brunch items for everyone.Vegetarian options: Too many things to comment on.Dietary restrictions: Something for everyone.Parking: Nagel central is located on the left side of the road, on q one way road. During the morning rush, may be hard to find a parking spot close by. It's definitely worth finding a place to park and walk to.Kid-friendliness: Comfortable for all questions. Kid friendlyWheelchair accessibility: Wheelchair accessible entrance
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagelwich on a Blueberry Bagel with Bacon
In the simple yet effective words of my high school Spanish teacher, Muy bien chica. My bagel was so toe gripping good
The freshest bagels, and very creative sandwiches. You can't go wrong here!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Potato Salad, Fresh Bagels
Fast, clean and delicious. The breakfast burrito with bacon is my new fav!
Good place for a bagel breakfast.
Atmosphere: 5
Food: 5
Service: 4