Starbucks

3195 28th St SE, Kentwood
(616) 942-9123

Recent Reviews

Rebecca McKinstry

Food was good enough as was the coffee but the tables were dirty as was the floor. No sugar or creamer out for use.

Atmosphere: 2

Food: 3

Service: 2

B B

It’s a great coffee

Atmosphere: 3

Food: 4

Service: 4

Tammy Cooper

I was there yesterday about 2 o'clock. They were super busy but the two people working were fast and got the orders right. Took 1 star away because it's not always like this. I usually ask for a shot of espresso and they forget it sometimes. They also run out of food fast, but I feel it's that way with a lot of Starbucks.Parking: This Starbucks is in a mall with plenty of parking.

Atmosphere: 3

Food: 5

Service: 5

Mindy McCartney

They cannot scan their own Starbucks app for rewards even though they had a scanner for it. When I asked what the scanner was for then, the barista said it was for everything else. When I asked what everything else was . . . No answer. Very rude and slow.

Atmosphere: 3

Food: 3

Service: 1

Megan Hildebrant- Kidder

I absolutely love the staff. They are kind and helpful ? and the coffee is always so good ?

Atmosphere: 5

Food: 5

Service: 5

Nathan C.

Liz and the team are wonderful! I ordered my drink online and went to the wrong store. They were kind and helped me resolve the mistake with ease and expedited service. Thank you!

Joel Townsend

Very good Americano Decaf.Friendly service.

Atmosphere: 5

Service: 5

Stephanie Ann Scott

They make super dry cappuccinos. I have to ask everytime to get additionall milk. Then they cop an attitude if i ask for drink to be made correctly. Poor quality drinks, and poor attitude. "It's going to be a minute". Music is blaringly loud,,and staff talk at the top of their voices, unaware that maybe customers don't want to listen to all the employee conversarions. Clueless, Horrible ambiance. Had to leave because it's so loud in here.

Atmosphere: 1

Food: 1

Service: 1

Harvijay Singh

Good experience, quite fast service!

Atmosphere: 3

Food: 4

Service: 5

Isaias D'Oleo

With the new building renovations the store looks like much better. It's a good place to brink coffee and study.Vegetarian options: There are some vegetarian options available but these are limited.

Atmosphere: 5

Food: 5

Service: 5

Gloria Ruiz

Disappointed with my order. Asked for light ice on my strawberry açaí refresher and got no light ice after specifically telling the guy i wanted light ice. Cup was filled half way with ice. I noticed that they were kinder to white people rather than us and paid no attention to us as well. Racist people these days. Smh.

Brizeyda Hernandez Morales

Pretty bad experience from the start. I go line up where it says “line forms here” and I have been waiting for a few minutes without anyone getting to me, meanwhile people who just walk up to the register get help right away

Aidsa Briceno

I was just there and asked for a strawberry açaí refresher with LIGHT ICE, i specifically mentioned light ice because i wanted light ice. The guy who took my order even said he was going to give me light ice. Not only was the cup filled all the way to the top with ice, but it had no strawberries. So disappointed. Also btw, they were just talking the whole time which was probably the reason that d*** girl gave me 2 times ice.

Jakob Bishop

Employees were all using their phones while I was waiting for my drink. 37 minutes later when my drink came out, it was the incorrect size and flavor.

Lilia Bakker

Whenever I order or go here there is always friendly service! The cheese danish is a fav.I would recommend for management to have at least more than three staff members back there. I was there today at noon and there are only three staff members back there and they seem stressed out because they know they can't keep up with orders. I waited at least more than 10 minutes for my drink today.

Atmosphere: 5

Food: 5

Service: 5

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