They always mess up my order. I never have a problem at the other locations in town.
Atmosphere: 1
Food: 1
Service: 1
astranitadk
Gotta put 1 star, it can’t have 5 NEVA
Tori VanSpriell
I’ve been trying to get in contact with the store for three days about canceling a catering order, but they have not been open for me to connect with them and I cannot leave a message. I would appreciate some help here!
Katie Rae Sennish
The owner kills Elephants and other animals for fun . Kalamazoo has a ton of sub shops who don't 😍🙌
Corrin McIntyre
Freaky fast does not just apply to their delivery, it also applies to to their customer service! I have eaten at various Jimmy John locations too many times to count and have never had an issue with something I ordered in the store. Today I decided to try their online ordering because I was too busy to leave work for lunch. The food was delivered less than 10 minutes from when I ordered it, but unfortunately my sub came with tomato and onion on it when I asked for it without. I was disappointed since I had never had a problem with my order before, but I didn't want to call and wait for a new sandwich so I picked off the toppings I didn't want. I decided to leave some feedback on the website and was called within 5 minutes of submitting my feedback by someone in their corporate office. Then the store manager called me not even an hour later to personally apologize and offer me a credit for the amount I spent next time I call and order something. Now that is incredible customer service!! I wanted to return the favor and quickly write a review of my great experience. All restaurants make mistakes from time to time, but very few restaurants take the time to remedy them and keep their customers happy. Jimmy Johns definitely has my business!
They always mess up my order. I never have a problem at the other locations in town.
Atmosphere: 1
Food: 1
Service: 1
Gotta put 1 star, it can’t have 5 NEVA
I’ve been trying to get in contact with the store for three days about canceling a catering order, but they have not been open for me to connect with them and I cannot leave a message. I would appreciate some help here!
The owner kills Elephants and other animals for fun . Kalamazoo has a ton of sub shops who don't 😍🙌
Freaky fast does not just apply to their delivery, it also applies to to their customer service! I have eaten at various Jimmy John locations too many times to count and have never had an issue with something I ordered in the store. Today I decided to try their online ordering because I was too busy to leave work for lunch. The food was delivered less than 10 minutes from when I ordered it, but unfortunately my sub came with tomato and onion on it when I asked for it without. I was disappointed since I had never had a problem with my order before, but I didn't want to call and wait for a new sandwich so I picked off the toppings I didn't want. I decided to leave some feedback on the website and was called within 5 minutes of submitting my feedback by someone in their corporate office. Then the store manager called me not even an hour later to personally apologize and offer me a credit for the amount I spent next time I call and order something. Now that is incredible customer service!! I wanted to return the favor and quickly write a review of my great experience. All restaurants make mistakes from time to time, but very few restaurants take the time to remedy them and keep their customers happy. Jimmy Johns definitely has my business!
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