Derek was my waiter awesome service very friendly can't wait to come back!!!
Atmosphere: 5
Food: 5
Service: 5
Tara Rice
Derek was very nice, and helpful. The restaurant was clean and food was great. I rate this place 10/10. I will be back.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Black Rock Brownie
Lynn Schaefer
Fantastic! THE BEST! We had a top-notch experience celebrating our bride-to-be with a Bridal Brunch at Black Rock yesterday! The food was DELICIOUS and beautifully presented! Our servers, Jackie and Kaesha were extremely friendly, attentive, and so easy to communicate with! These ladies definitely went above and beyond to make sure all party attendees were happy and well taken care of!I’d like to include a huge thank you to Jennifer (manager) for her willingness to work with me in creating such an incredible experience for all! Several guests commented on how the table arrangement (boardroom/conference table style) was awesome, and absolutely perfect in accommodating our larger group; everyone felt comfortable and included!Cheers to Black Rock, GrandRapids!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spinach Artichoke Dip, Filet, Black Rock Dueling Pretzel & Cheese Fondue, Sizzling Black Rock Volcano, Salad
Jacklyn Schurr
Our 1st time here and everything was so delicious and fun. Our server Danny was wonderful also!
Atmosphere: 5
Food: 5
Service: 5
Cortez Conway
I use to work there unsanitize the cooks where no gloves the grese is black the dishes
Atmosphere: 1
Food: 1
Service: 1
Makai Best
For starters our server was AMAZING !! She was on top of us and her other tables. Great service…but man did the cooks just not care? I get it was slow in there but that doesn’t mean you half do everything ! My girlfriend ordered a well done steak and I ordered a medium. First the food comes..well 90% of it atleast, we paid almost 8-9$ for her to get 3 shrimp…and then found out they over cooked my steak so I had to wait around another 10 mins for my food. I feel as if my steak was REALLY over cooked since I feel like the first one was well the common mistake would be to(Then again I don’t know). Then the worst part..we ordered a dessert (the volcano or wtv) and it looked SOOO good, until minutes later I catch my girlfriend beating the brownie up because it’s basically frozen and cold. Like that most important part of the dessert and it’s not even hot? I let my server know and she got it off the bill. And I wasn’t mad at my server by any means she did a great job and this stuff was outta her control. But this was definitely my FIRST and LAST experience at black rock.
Atmosphere: 2
Food: 1
Service: 5
Chris Zaborowsky
Great Experience! We were referred to Black Rock by our hotel front desk. I had two work associates with me, (both from Sweden and first time in the US). We had no idea of the experience Black Rock has, just that it was a recommended restaurant. The food and the service was great and I would highly recommend to anybody to visit and experience cooking your own steak/seafood how you want it all while enjoying a cold one! Great conversation experience!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Filet, Sizzling Black Rock Volcano, Bubbling Shrimp
Kay H
Had priority seating, they told us 15 minutes. Didn’t get seated until an hr later. Once we got seated they had 7 of us and a high chair seat squeezed into 1 booth. Waters came out 1 at a time every 15 minutes because they didn’t have cups available. Appetizers and main entrees came out at the same time which left us no room on the table to eat or have space, entrees got cold. 2 of the Lava rocks we had weren’t hot enough to cook food and had to be replaced. Still payed full price and the food wasn’t that good either. It was pretty terrible lol.
Atmosphere: 2
Food: 2
Service: 1
Samantha Villarreal
Went for dinner tonight with a group of 8. Got there at 3 seated at 3:30 order in at 3:45 and no food until 5. After we had to ask to speak to a manger who questioned if we had been seated for over an hour or had our order in for over an hour I stated again that our order had been in for over an hour. She went to the kitchen for a while then our food did come but the manager never once returned with an apology or an explanation. Also they were out of multiple items we ordered no moscato, fried pickles, or New York stip( which was their special). 2 people in our group had to get their food together because of how long it took. Very disappointing. 2 bad experiences we will not be back.
Atmosphere: 2
Food: 1
Service: 1
MISTY MCGINNIS
This was our first time. Wait staff was terrible. Bathrooms were dirty. Food came out cold when they cooked it, prices are out of control for getting cold food. There seemed to be no sense of urgency when the cost is around $40 per plate. Very
The lobster dip was amazing! We had quite a long wait, but expected that as it was Valentine’s Day weekend. The whole experience was awesome start to finish.
Atmosphere: 5
Food: 5
Service: 5
Courtney Mead
I had gone here a few days ago with my family! The kids really enjoyed their meals! It was a fun experience! The manager, Bri, was so friendly! She helped explain how to work the hot plates and everything! :)We will definitely be going back!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Filet
Christina Scutt
It was really cool being able to cook my own steak. It has a very unique flavor with the butter and sauces they give you. I really like the sweet potato fries for my side. I wasn't a fan of the ribs but that don't take away any stars the service was great and it's a nice place to go for any occasion!
Atmosphere: 5
Food: 5
Service: 5
Bobbie Ariel
Zach is an amazing server, he has made sure everything is free of fish and nuts for me (I have a severe allergy to fish and nuts)I didn’t like a drink and he took care of it! Such an amazing person and amazing food here!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Black Rock Dueling Pretzel & Cheese Fondue
Derek was my waiter awesome service very friendly can't wait to come back!!!
Atmosphere: 5
Food: 5
Service: 5
Derek was very nice, and helpful. The restaurant was clean and food was great. I rate this place 10/10. I will be back.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Black Rock Brownie
Fantastic! THE BEST! We had a top-notch experience celebrating our bride-to-be with a Bridal Brunch at Black Rock yesterday! The food was DELICIOUS and beautifully presented! Our servers, Jackie and Kaesha were extremely friendly, attentive, and so easy to communicate with! These ladies definitely went above and beyond to make sure all party attendees were happy and well taken care of!I’d like to include a huge thank you to Jennifer (manager) for her willingness to work with me in creating such an incredible experience for all! Several guests commented on how the table arrangement (boardroom/conference table style) was awesome, and absolutely perfect in accommodating our larger group; everyone felt comfortable and included!Cheers to Black Rock, GrandRapids!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spinach Artichoke Dip, Filet, Black Rock Dueling Pretzel & Cheese Fondue, Sizzling Black Rock Volcano, Salad
Our 1st time here and everything was so delicious and fun. Our server Danny was wonderful also!
Atmosphere: 5
Food: 5
Service: 5
I use to work there unsanitize the cooks where no gloves the grese is black the dishes
Atmosphere: 1
Food: 1
Service: 1
For starters our server was AMAZING !! She was on top of us and her other tables. Great service…but man did the cooks just not care? I get it was slow in there but that doesn’t mean you half do everything ! My girlfriend ordered a well done steak and I ordered a medium. First the food comes..well 90% of it atleast, we paid almost 8-9$ for her to get 3 shrimp…and then found out they over cooked my steak so I had to wait around another 10 mins for my food. I feel as if my steak was REALLY over cooked since I feel like the first one was well the common mistake would be to(Then again I don’t know). Then the worst part..we ordered a dessert (the volcano or wtv) and it looked SOOO good, until minutes later I catch my girlfriend beating the brownie up because it’s basically frozen and cold. Like that most important part of the dessert and it’s not even hot? I let my server know and she got it off the bill. And I wasn’t mad at my server by any means she did a great job and this stuff was outta her control. But this was definitely my FIRST and LAST experience at black rock.
Atmosphere: 2
Food: 1
Service: 5
Great Experience! We were referred to Black Rock by our hotel front desk. I had two work associates with me, (both from Sweden and first time in the US). We had no idea of the experience Black Rock has, just that it was a recommended restaurant. The food and the service was great and I would highly recommend to anybody to visit and experience cooking your own steak/seafood how you want it all while enjoying a cold one! Great conversation experience!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Filet, Sizzling Black Rock Volcano, Bubbling Shrimp
Had priority seating, they told us 15 minutes. Didn’t get seated until an hr later. Once we got seated they had 7 of us and a high chair seat squeezed into 1 booth. Waters came out 1 at a time every 15 minutes because they didn’t have cups available. Appetizers and main entrees came out at the same time which left us no room on the table to eat or have space, entrees got cold. 2 of the Lava rocks we had weren’t hot enough to cook food and had to be replaced. Still payed full price and the food wasn’t that good either. It was pretty terrible lol.
Atmosphere: 2
Food: 2
Service: 1
Went for dinner tonight with a group of 8. Got there at 3 seated at 3:30 order in at 3:45 and no food until 5. After we had to ask to speak to a manger who questioned if we had been seated for over an hour or had our order in for over an hour I stated again that our order had been in for over an hour. She went to the kitchen for a while then our food did come but the manager never once returned with an apology or an explanation. Also they were out of multiple items we ordered no moscato, fried pickles, or New York stip( which was their special). 2 people in our group had to get their food together because of how long it took. Very disappointing. 2 bad experiences we will not be back.
Atmosphere: 2
Food: 1
Service: 1
This was our first time. Wait staff was terrible. Bathrooms were dirty. Food came out cold when they cooked it, prices are out of control for getting cold food. There seemed to be no sense of urgency when the cost is around $40 per plate. Very
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The lobster dip was amazing! We had quite a long wait, but expected that as it was Valentine’s Day weekend. The whole experience was awesome start to finish.
Atmosphere: 5
Food: 5
Service: 5
I had gone here a few days ago with my family! The kids really enjoyed their meals! It was a fun experience! The manager, Bri, was so friendly! She helped explain how to work the hot plates and everything! :)We will definitely be going back!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Filet
It was really cool being able to cook my own steak. It has a very unique flavor with the butter and sauces they give you. I really like the sweet potato fries for my side. I wasn't a fan of the ribs but that don't take away any stars the service was great and it's a nice place to go for any occasion!
Atmosphere: 5
Food: 5
Service: 5
Zach is an amazing server, he has made sure everything is free of fish and nuts for me (I have a severe allergy to fish and nuts)I didn’t like a drink and he took care of it! Such an amazing person and amazing food here!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Black Rock Dueling Pretzel & Cheese Fondue
We really enjoyed our dinner and service at Black
Atmosphere: 4
Food: 5
Service: 5