If I could give them a zero, it would be a zero I ordered two scoops strawberry sundae The first one the guy made was a single scoop, with just whipped cream and nuts. The second one he made. Was just whipped cream, and nuts had to go knock on the window because it was late night he walked away, so then I had to walk around to the drive-through while a customer was waiting on their order The guy working did not want to put the strawberry topping on it. He’s trying to tell me I gave you the two scoops that’s because the first one he only gave me one scoop. Never again terrible customer service!!!!
Atmosphere: 1
Food: 1
Service: 1
LaTonya Sherie
Ice cream was all
Atmosphere: 1
Service: 1
Bradley Davis
This location is by far the worse one.just get ice cream and it it had freezer burn all over it.this place is really went downhill in the last 6 months.
Food: 1
Man of God Mind (Red pill thinking man)
Horrible chocolate shake...I told the guide to make the shake thick...I received a cup of chocolate milk. Terrible response to my nearly $10 order request.
Atmosphere: 2
Food: 1
Service: 3
Roshini venam
High price and the service is not good. We just received and ordered a shake, the employee who is working now, is not greeting the customer even like hi and bye. He was such a rude person I never seen in any of the stores.
Atmosphere: 1
Food: 1
Gina Moorman
Not just this Baskin Robbins, but a lot of them do not have peanut butter and chocolate ice cream!!
Michael
My wife’s and I experience here was a good one. We stopped here late at night after a concert in Sterling Heights. The sole employee working was friendly and patient with our ordering. One of our donuts tasted stale but everything else including the ice cream was great.
eric davidson
They gave me the wrong ice cream
Shantel Boggs
Horrible customer service, no manners at all. I’ll drive to different location for sure next time
Justin Hoffman
Dreadful experience, guy didn't know the menu and was very impatient. Tried to order a banana royal Sunday. Assuming the guy assumed we said 2 scoop Sunday, wouldn't listen and kept repeating banana Royale Sunday. Dude conned us into paying for toppings that should have been included in said Sunday. Many flavors were out. Got ice cream and it was already melty and soft. No bananas, what a sad experience, ruined my night. thanks
Absolutely disgusting. Found a dead fly in my ice cream upon returning home. A health code violation if I've ever seen one.
Christopher Farkas
This is an awesome place. The ice cream is great and there are cool seats and patio areas to eat your sweet treats. I would recommend this location for families and anyone who loves great shakes, ice creams and any sweet options.
autumn m.
I actually like this place service is always fast and good but today I prepared myself for a packed pink of sherbet for 7.99 and they were out but insisted I pay for "fresh hand-packed" which would be 10.99 instead of 7.99 . Respectfully the manager was doing his job but it is 2022 where a dollar means a lot today. I don't understand how I have to pay because you are of a product as I explained to him if I could get another one from the options u had I would but I was not able to and j only had a gift card via rewards that I was spending. I really expect him to compensate for their mishap especially since I wanted the other one that THEY were out of besides it's the same Ice cream in different containers
Joseph McKenna
Once we got our food, it was the best breakfast in the world! Well maybe not since it was fast food. Delicious if anything else! Would not wish for any employee to be alone. She made that sh*t with love, and you could taste it! Overall, would recommend!
Linda Davidson
Fantastic old building, great owner(Tom shared a lot of history with us), the food and staff were great. We would definitely go back again!!!
If I could give them a zero, it would be a zero I ordered two scoops strawberry sundae The first one the guy made was a single scoop, with just whipped cream and nuts. The second one he made. Was just whipped cream, and nuts had to go knock on the window because it was late night he walked away, so then I had to walk around to the drive-through while a customer was waiting on their order The guy working did not want to put the strawberry topping on it. He’s trying to tell me I gave you the two scoops that’s because the first one he only gave me one scoop. Never again terrible customer service!!!!
Atmosphere: 1
Food: 1
Service: 1
Ice cream was all
Atmosphere: 1
Service: 1
This location is by far the worse one.just get ice cream and it it had freezer burn all over it.this place is really went downhill in the last 6 months.
Food: 1
Horrible chocolate shake...I told the guide to make the shake thick...I received a cup of chocolate milk. Terrible response to my nearly $10 order request.
Atmosphere: 2
Food: 1
Service: 3
High price and the service is not good. We just received and ordered a shake, the employee who is working now, is not greeting the customer even like hi and bye. He was such a rude person I never seen in any of the stores.
Atmosphere: 1
Food: 1
Not just this Baskin Robbins, but a lot of them do not have peanut butter and chocolate ice cream!!
My wife’s and I experience here was a good one. We stopped here late at night after a concert in Sterling Heights. The sole employee working was friendly and patient with our ordering. One of our donuts tasted stale but everything else including the ice cream was great.
They gave me the wrong ice cream
Horrible customer service, no manners at all. I’ll drive to different location for sure next time
Dreadful experience, guy didn't know the menu and was very impatient. Tried to order a banana royal Sunday. Assuming the guy assumed we said 2 scoop Sunday, wouldn't listen and kept repeating banana Royale Sunday. Dude conned us into paying for toppings that should have been included in said Sunday. Many flavors were out. Got ice cream and it was already melty and soft. No bananas, what a sad experience, ruined my night. thanks
Restaurantji Recommends
Absolutely disgusting. Found a dead fly in my ice cream upon returning home. A health code violation if I've ever seen one.
This is an awesome place. The ice cream is great and there are cool seats and patio areas to eat your sweet treats. I would recommend this location for families and anyone who loves great shakes, ice creams and any sweet options.
I actually like this place service is always fast and good but today I prepared myself for a packed pink of sherbet for 7.99 and they were out but insisted I pay for "fresh hand-packed" which would be 10.99 instead of 7.99 . Respectfully the manager was doing his job but it is 2022 where a dollar means a lot today. I don't understand how I have to pay because you are of a product as I explained to him if I could get another one from the options u had I would but I was not able to and j only had a gift card via rewards that I was spending. I really expect him to compensate for their mishap especially since I wanted the other one that THEY were out of besides it's the same Ice cream in different containers
Once we got our food, it was the best breakfast in the world! Well maybe not since it was fast food. Delicious if anything else! Would not wish for any employee to be alone. She made that sh*t with love, and you could taste it! Overall, would recommend!
Fantastic old building, great owner(Tom shared a lot of history with us), the food and staff were great. We would definitely go back again!!!