Disappointing experience, staff was not engaged and took about 15 minutes to make a egg sandwich. Then proceed to make the food for a patron that came after us before they gave us ours.
Atmosphere: 1
Food: 3
Service: 1
Wati Msiska
I have been going to bruggers since I was young and today I went in with my husband cause I was dying for a bagel. Me and my husband stood at the counter getting ready to order and the cashiers did not greet us. We were looking for clean place to sit and the whole place looked dirty like they couldn’t be bothered to clean up.As we were leaving 2 older white gentlemen walked in and all of a sudden the cashiers were like “HI HOW ARE YOU DOING!?” This to me is so strange. Are some customers more important than others at bruggers? Is it not important to make all customer feel welcome? I guess not! It’s just not the same. Save your money. There’s better places to get bagels.
Atmosphere: 1
Service: 1
Joseph R
Too many homeless encamped in a filthy store.
Atmosphere: 1
Food: 2
Service: 2
James Blank55
Beautiful staff!
Tyler Oshnock
Denise and the crew rock!
Atmosphere: 5
Food: 5
Service: 5
Dawn Schulz
Too busy to even take anybody’s orders I’ll never go back to that location again. Not to mention the lot was so small you couldn’t find a single place to park it was absolutely crazy. I wouldn’t even go there to that location ever againParking: There was literally four parking spots in a lot so small that you could not get in or out of if other people were coming in. Very dangerous
Atmosphere: 1
Food: 1
Service: 1
heather Hernandez
Coffee counter filthy. Looked like no cleaning in days. Was there at 7:30 am. No sugar packets (heard them say to another person that they 'were out'....but there was at least a 1/4 cup spilled sugar in the spot where it should have been. Dirty counter, spills and behind the main counter it looked messy. I think they need more
Atmosphere: 3
Food: 4
Service: 4
DS
Got the bacon, avocado, and tomato sandwich without bacon and the smoked salmon bagel and both were amazing!
Geary Hanson
waited for 10m just to see stale bagels... waste of time... horribly slow service.. I ended up walking out, I will NEVER be back. shame too because I see the place often when in Royal Oak
Bianca Craw
First time trying this place! My bagel sandwich and cheese hashbrowns were fresh and great! My husband and I both enjoyed our breakfast. Will definitely visit again..
Very delicious toasted salt bagel with butter. Indoor dining room was closed but that was ok since I ate in the car.
Kyle Price
2 stars because the bagels are pretty good but everything else about this location is poor. Almost every time I come the line is incredibly slow and the workers seem understaffed. When you do get to order often times they’re out of many of the bagel flavors. Additionally there is no seating or restrooms available. Wish the owners would sell to someone else who has more appreciation for service and the customer experience.
Justin Springfield
Always double check your order is correct before you walk out the door. Gave me the wrong bagel and no pickle, only cut one sandwich in half.
Megan Vaughn
So kind and thoughtful! The manager Kydie talked to me while my sandwich was in the works, and I told her I worked at a homeless youth shelter. She gave me over a dozen bagels and seemed so fulfilled to be able to help. Wonderful experience! The Lighthouse Sanctuary youth say thank you!
Katie LaClair
Second time I’ve tried coming to this location and they forgot avocado BOTH times. I’m from out of state and look forward to coming every time I’m in town. This is the worst bagel I’ve ever received, cream cheese on one half and forgetting the avocado. I tried calling after driving al l the way home with my food and there is no one to even talk to. Done with this place, don’t bother wasting your time here.
Disappointing experience, staff was not engaged and took about 15 minutes to make a egg sandwich. Then proceed to make the food for a patron that came after us before they gave us ours.
Atmosphere: 1
Food: 3
Service: 1
I have been going to bruggers since I was young and today I went in with my husband cause I was dying for a bagel. Me and my husband stood at the counter getting ready to order and the cashiers did not greet us. We were looking for clean place to sit and the whole place looked dirty like they couldn’t be bothered to clean up.As we were leaving 2 older white gentlemen walked in and all of a sudden the cashiers were like “HI HOW ARE YOU DOING!?” This to me is so strange. Are some customers more important than others at bruggers? Is it not important to make all customer feel welcome? I guess not! It’s just not the same. Save your money. There’s better places to get bagels.
Atmosphere: 1
Service: 1
Too many homeless encamped in a filthy store.
Atmosphere: 1
Food: 2
Service: 2
Beautiful staff!
Denise and the crew rock!
Atmosphere: 5
Food: 5
Service: 5
Too busy to even take anybody’s orders I’ll never go back to that location again. Not to mention the lot was so small you couldn’t find a single place to park it was absolutely crazy. I wouldn’t even go there to that location ever againParking: There was literally four parking spots in a lot so small that you could not get in or out of if other people were coming in. Very dangerous
Atmosphere: 1
Food: 1
Service: 1
Coffee counter filthy. Looked like no cleaning in days. Was there at 7:30 am. No sugar packets (heard them say to another person that they 'were out'....but there was at least a 1/4 cup spilled sugar in the spot where it should have been. Dirty counter, spills and behind the main counter it looked messy. I think they need more
Atmosphere: 3
Food: 4
Service: 4
Got the bacon, avocado, and tomato sandwich without bacon and the smoked salmon bagel and both were amazing!
waited for 10m just to see stale bagels... waste of time... horribly slow service.. I ended up walking out, I will NEVER be back. shame too because I see the place often when in Royal Oak
First time trying this place! My bagel sandwich and cheese hashbrowns were fresh and great! My husband and I both enjoyed our breakfast. Will definitely visit again..
Restaurantji Recommends
Very delicious toasted salt bagel with butter. Indoor dining room was closed but that was ok since I ate in the car.
2 stars because the bagels are pretty good but everything else about this location is poor. Almost every time I come the line is incredibly slow and the workers seem understaffed. When you do get to order often times they’re out of many of the bagel flavors. Additionally there is no seating or restrooms available. Wish the owners would sell to someone else who has more appreciation for service and the customer experience.
Always double check your order is correct before you walk out the door. Gave me the wrong bagel and no pickle, only cut one sandwich in half.
So kind and thoughtful! The manager Kydie talked to me while my sandwich was in the works, and I told her I worked at a homeless youth shelter. She gave me over a dozen bagels and seemed so fulfilled to be able to help. Wonderful experience! The Lighthouse Sanctuary youth say thank you!
Second time I’ve tried coming to this location and they forgot avocado BOTH times. I’m from out of state and look forward to coming every time I’m in town. This is the worst bagel I’ve ever received, cream cheese on one half and forgetting the avocado. I tried calling after driving al l the way home with my food and there is no one to even talk to. Done with this place, don’t bother wasting your time here.