8099 Gratiot Rd, Saginaw
My favorite coffee shop. Great service, good food and clean facility.
nice donuts awesome coffee
Staff is not very friendly in drive thru.
They are fast and the food is better than McDonald's
I would not recommend this place at all. The espresso machine is never operational. It is always down for cleaning. Who cleans the coffee machine in a place where you sell coffee during business hours. Going to Starbucks!
Make great ham and swiss cheese sandwich and services is quick at the drive through
Yummy food and great coffee, who could ask for more.
Bad service at the speaker. Emplyee couldnt be understood because he wasnt speaking clearly. He kept getting my order wrong. At window doesnt offer sleeve for hot beverage no reciept and doesn't say thank you. I'm so over these places that take our money and can't train their employees on proper service # 1 being thank the customer for spending their money with them. Tried calling store to speak to manager twice and nobody answered the phone! I had to call michigan store. Will see if manager calls me back.
So much better 20 years ago
Better coffee than the gas stations, but otherwise just ok. Pastries and other food options looked good, but only came in for some coffee on this visit. People working there were quick and friendly.
Much prefer this Tim Hortons over the one on State St. The service is more pleasant and friendly.
Staff is friendly and knowledgeable about their products. James makes the best iced cap mocha ever!
BEST TIM HORTONS AROUND!!
When it comes to product, I can't say that this location offers anything different than any other TH. I rarely order food and I consider the coffee to be perfectly ok and reasonably priced. It's the service that gets five stars. The staff is friendly, capable, and speedy! Even if there is a long line at the drive-thru, I know I will be on my way within five minutes. I've been to two other TH locations in the last month and that was not the case. I also appreciate that they are not stingy with cup sleeves!
A bit slow at rush hour , but food was still on point and hot!
Great coffee! They always get my special order right and are very friendly!
Ordered a biscuit with egg-cheese and bacon with coffee and donuts. At the drive thru window I was handed my egg and cheese with bacon sandwich wrapped in paper that was coated with oil, I made a comment about this and was handed some napkins and was assured that the sandwich was good, The sandwich was a mess-the bacon was greasy-eggs were warm. I tossed the sandwich out of the window. I did not feel like going back to the store taking 15 minutes to explain . Lesson learned stick with the dollar menu at McDonals.
Horrible drive thru service! Horrible!! I ordered a everything bagel, not toasted with plain cream cheese. Lady at the window hands me an everything bagel, TOASTED, with plain cream cheese. I handed it back to her. She asks the young man behind her if he toasted it. He shrugs his shoulders. They make me a new one. I'm handed an everything bagel, not toasted and with NO plain cream cheese. I hand it back to the lady at the window who gets nasty with me because they can't get the order right. Now I'm running late for work. The make me a new one for the third time! Lady hands me my bagel. I drive off and go to work. Sit at my desk, open the wrap. There sits a plain bagel! Just a plain bagel. And these workers want $15 an hour???!!!!
My husband and I stopped here to order breakfast. Keep in mind while you read this, the MANAGER was "serving" and taking our order. We were also going through the drive-through. While we were ordering, the manager proceeded to yell at an employee in front of us. Then, when we were paying we were not handing her money fast enough; the same for when she was trying to hand us our order. She kept shoving our order out at us. She did not give us straws for our drinks; also, she gave us the completely wrong donuts we ordered. Also, the Iced Capps had liquid on the top of the cup, spilling all over us when we went to drink them. Very unfriendly, rude, and treated the employees under her very badly. We will not be going to this Tim Hortons any time soon.
Bad service, rude employees, and somehow my order is wrong. Going to leave earlier and patronize the State St. Store. Today is the last day I give you my business.
8099 Gratiot Rd, Saginaw, MI 48609