Shake Shack Big Beaver Road – Troy

850 W Big Beaver Rd, Troy
(248) 817-1529

Recent Reviews

vin MUN

I have cheese fries, Fried portobello veggie burger and mill shake. It was good, but has taste of fast food fat & high calorie. Service was good, over nothing like extra ordinary experience or food.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Fries, Cheese Fries, 'Shroom Burger, Burger

Kari Hofmann

So if you pay by credit card you can only use the kiosk. At the kiosk they ask you to tip the staff. There is no table side service and no service on taking my order. So you expect me to tip your non service employees? Nope how about you pay a living wage! If you read the articles online they their sales are up due to these kiosks and more people are adding things to their than before. That's fine you have your market....but I won't be apart of it. 25 bucks for 2 drinks fries and a burger?

Atmosphere: 1

Food: 5

Service: 1

L Morin

This location is great. Fast and friendly all the times I've been here. The food is cooked the same each time and always taste good.

Atmosphere: 5

Food: 5

Service: 5

Jed D

I probably eat here once a week. Obviously the burgers are awesome. The only issue is that they will occasionally mess up little things with the pick up orders. Otherwise I recommend.Parking: Can be crowded

Atmosphere: 4

Food: 5

Service: 3

Recommended dishes: Fries, Shackburger, Burger, Hamburger, Hot Dog

Darryl Roenicke

Great consistency!

Atmosphere: 5

Food: 5

Service: 5

Hannah Madaus

Parking is a nightmare, I’d suggest driving west, parking at the mall, and going to the Shake Shack in the food court rather than this location.Parking: Few spots available for 1 hour parking, everything else is 15 min mobile order parking and parking for Morton’s steakhouse.

Atmosphere: 3

Food: 5

Service: 5

Cindra Lynn Bowman

Parking: One hour parking designated signs for restaurants.

Atmosphere: 3

Food: 4

Service: 4

Recommended dishes: Burger

maddie

Food was horrible. Service was okay they didn’t have any numbers for tables left. The employees were messing around the dining area. The employees in the kitchen were great.

Atmosphere: 3

Food: 1

Service: 2

Recommended dishes: Custard

Macy

Food extremely overpriced. Burger wasn't cooked thoroughly. I went to the Troy location the floors were dirty and so were the tables.

Atmosphere: 1

Food: 1

Service: 2

Recommended dishes: Burger

Riley. Com

The service was very friendly and speedy. The fries were amazing however the chicken bites were a bit weird. The rootbeer was very sweet. It had a nice lobby.

Atmosphere: 2

Food: 3

Service: 4

Phillip L.

I found multiple hairs in my food last week. I need to add more words so here's the script to the bee movie. NARRATOR: (Black screen with text; The sound of buzzing bees can be heard) According to all known laws of aviation, : there is no way a bee should be able to fly. : Its wings are too small to get its fat little body off the ground. : The bee, of course, flies anyway : because bees don't care what humans think is impossible. BARRY BENSON: (Barry is picking out a shirt) Yellow, black. Yellow, black. Yellow, black. Yellow, black. : Ooh, black and yellow! Let's shake it up a little. JANET BENSON: Barry! Breakfast is ready! BARRY: Coming! : Hang on a second. (Barry uses his antenna like a phone) : Hello? ADAM FLAYMAN: (Through phone) - Barry? BARRY: - Adam? ADAM: - Can you believe this is happening? BARRY: - I can't. I'll pick you up. (Barry flies down the stairs) : MARTIN BENSON: Looking sharp. JANET: Use the stairs. Your father paid good money for those. BARRY: Sorry. I'm excited. MARTIN: Here's the graduate. We're very proud of you, son. : A perfect report card, all B's. JANET: Very proud. (Rubs Barry's hair) BARRY= Ma! I got a thing going here. JANET: - You got lint on your fuzz. BARRY: - Ow! That's me! JANET: - Wave to us! We'll be in row 118,000. - Bye! (Barry flies out the door) JANET: Barry, I told you, stop flying in the house! (Barry drives through the hive,and is waved at by Adam who is reading a newspaper) BARRY== - Hey, Adam. ADAM: - Hey, Barry. (Adam gets in Barry's car) : - Is that fuzz gel? BARRY: - A little. Special day, graduation. ADAM: Never thought I'd make it. (Barry pulls away from the house and continues driving) BARRY: Three days grade school,

Dylan Stevens

food was good. but it always hurts to pay $25 for a burger, fries and a milkshake. the fries were $4 and cold. there’s a big sign that says “order here”but they shoo you away to a kiosk when you go to the “order here “ sign . the manager was clearly irritated with people trying to order from a human. after he told you to use the kiosk he went back to doing nothing. they weren’t busy at all. then they have you take a number for them to bring your food. but they don’t bring it. they might as well throw those numbers in the trash cause they don’t serve any purpose. for the price i could have had an actual server and some drinks at a real restaurant. they also solicit tips from you but dont actually do anything remotely close to serving you. might as well start tipping mcdonald’s drive thru workers .Parking: crowded parking with limited spaces and they’re timed spaces

Atmosphere: 2

Food: 4

Service: 1

Recommended dishes: Burger

FatBottom Flowers

Love the burgers and especially the always fresh buns. The crinkle fries are just okay, but the reason I rarely eat here is the pop is almost $4, while the burgers start at $6. My last bill for me and my 2 kids (no kids meals here) was $27 until I added 3 drinks and it shot up to over $40. Also tables and floor are usually dirty - needs to be much cleaner for what they charge.

Atmosphere: 1

Food: 5

Service: 3

Recommended dishes: Burger

shinybrite20

Don’t go to this Shake Shack. They are extremely rude. Not worth the exorbitant prices to be treated like dirt. This has got to be the worst location in the nation. The owner should revise his hiring protocol and find people who are polite. Go across the food court to Chick Fil A….

Atmosphere: 1

Food: 2

Service: 1

Omar TURAN

It’s a good burger, but for the price of the burger you would expect it to be better or more special, plus it’s a long wait and they didn’t have that many orders.

Atmosphere: 4

Food: 3

Service: 3

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Shake Shack Big Beaver Road – Troy

850 W Big Beaver Rd, Troy, MI 48084
(248) 817-1529