Didn't let me know my order was ready because they 'forgot' my name. They also put down the wrong phone number for my order, so I couldn't even be notified. Had to go check. Also, lobster roll was overpriced. Bad experience.
Atmosphere: 1
Service: 1
Chuck_Eye_ Guy
Came here for takeout with my daughter. UPDATE: Katelyn reached out to me today and offered the choice of a full refund or in-store credit to make it right. I appreciate the contact and look forward to trying it again and having a better experience. She was receptive to feedback and will work with the back of the house to improve the take out lobster roll.Ordered two lobster rolls for $70. We got a smashed piece of toast and a cup of lobster that tasted terrible. No flavor at all. Gross. I tried to call management right away but there isn’t a manager at this location and none of the other locations will take calls about other locations. No email for customer service and no email for the owner Josh.
Atmosphere: 4
Food: 1
Service: 3
Eli Wood
I got the shrimp basket. I received my order quickly and overall had excellent customer service. Both the fries and shrimp were well-cooked and seasoned, and both of the sauces were good. There was plenty of nearby comfortable seating. Definitely satisfied my seafood craving.
Atmosphere: 5
Food: 5
Service: 5
Deborah M.
Love the place. Still expensive $600 for dinner and drinks for 5. Won't be back for another 5 years.
Mz Kim
I was horrified when we finally got our food, this was the 1st and last time coming here. You would think that you charging $8 for a cheeseburger the it would at least be a hand made burger and not an oversized White Castle patty . On top of being a super flat patty it was burnt. I bit into the sandwich and thought it was a blt. I have never had a crunchy hamburger. They should not have a drive thru when the wait time is 24 minutes and the food was horrible. My son even said the 50/50 drink was horrible for $5.If your food is overpriced at least it should taste good. ☹️☹️
Atmosphere: 1
Food: 1
Service: 1
Anthony Wilder
If I could rate my experience a zero I would. I came to visit my family member who works for a retailer in the mall and while I was there I thought I would grab a bite to eat. The food court is welcoming and I seen a burger place and I thought that would be great. Their Octoberfest burger looked great but not a single person to take my order when I was at the bar. I waited 12 min while looking at the three cooks who were in the kitchen and watched them laugh, eat, play on their phones while not a single person waited on me. I wanted another few minutes and positioned myself where they could see me so they could either help me or send someone to help, but after making eye contact they went back to laughing and sharing things on their phone.I just get up to leave and the “server”/“bartender” the young woman…ear buds in races to the back and I’m stupid enough to sit down again. She makes eye contact and then leaves again, but not before making her friend and herself a drink.Unfriendly. Unsanitary. Good luck with this type of customer service!!!
Sheila S.
Folks this review is purely on service since we never received any food. I have been to 2 other locations for this restaurant and the food and service have been exceptional. So why bother with the 1star knock down? This location MUST pick up their end or they will bring everyone down. The first time I went there I ordered a to-go sandwich. I got there about 5 minutes late from pickup notification and it was not ready. Okay, no biggie. But when I got the order you could tell it had been sitting somewhere for quite a while. The to-go box was soggy and cold like all the food. Hard to take for $35 sandwich. Next, we went there for lunch ordered sandwiches and oysters. Watched the handful of other customers slowly leaving their tables without food. After 45 minutes we grabbed a server and were told they were down a cook. We expressed that we had to leave can we pay for our drinks. The server said that they could get our order to go. HUH? We can't be served at table but get it to go? How do oysters on the half shell travel? Thanks but NO THANKS. I want to be clear that there was maybe 6 other tables filled inside and out and we saw no food on them. AND the lead server was Very rude.
Anthony Rivera (Tony)
Ur not even set up to accept debit/creditBut at least that one young woman was less than helpful !!!
Atmosphere: 2
Service: 2
Angela Henderson
Kids Mac and cheese kids meal is just a boat of Mac n cheese no side no drink!! And it tastes nasty! Burgers were okay but for the price it should include fries not chips and they don't mention it to you and it's small print easy to miss.. definitely not worth the price especially buying the drink separate. The wings are well seasoned, and made it a little worth it.. cashier was nice .
This place has great food along with service and atmosphere. I stopped here while shopping and was glad I did.
Project K
Easily one of the best burgers I've ever had! I don't leave reviews unless something really stands out. And this place did. Fries were phenomenal and our server was very helpful when ordering.
Atmosphere: 5
Food: 5
Service: 5
Jeffrey S.
On Thursday, I went to the Smack Shack in the Pot Luck food court in Roseville. Citla took care of my chicken order, which was delicious. With excitement, she told me about other Smack Shack locations and a brief history of the restaurant. An employee has to be treated well to have that excellent of an attitude. Right now I am back in the Potluck court and am waiting for an order of lobster mac and cheese. Can't wait.Smack Shack has incredibly good food and they clearly treat their staff well, which is important to me.
Hunter G
Must be poor management in Roseville. I showed up 20 minutes prior to close (1/31/23) and they refused to take an order because they wanted to clean the kitchen and get out early. I’ve been here several times and the food is overpriced and under flavored — this was the last straw, don’t waste your time here when they’re surrounded by better places to eat
Lindsay S.
Don't waste your time getting Lobster Mac anywhere else... 1029 or Smack Shack in Potluck / Rosedale Mall is the best!!! The gooey oooey cheesey creaminess is a major foodgasm. The lumps of lobster are massive and the breadcrumbs and corn give nice texture and crunch. Potluck Food Hall is inside Rosedale and I'm so happy that they have Smack Shack. And they have kept the quality/ same recipe for their lobster Mac. It's beyond incredible. I tell everyone about this! Service was prompt here and they send a text alert when it's ready. The food hall can be a little chaotic, but easier after you've been there. Plus it's adorable inside and has a few fun photo moments. Few spots tend to pocket traffic, but over all good if you can weave around people.
Didn't let me know my order was ready because they 'forgot' my name. They also put down the wrong phone number for my order, so I couldn't even be notified. Had to go check. Also, lobster roll was overpriced. Bad experience.
Atmosphere: 1
Service: 1
Came here for takeout with my daughter. UPDATE: Katelyn reached out to me today and offered the choice of a full refund or in-store credit to make it right. I appreciate the contact and look forward to trying it again and having a better experience. She was receptive to feedback and will work with the back of the house to improve the take out lobster roll.Ordered two lobster rolls for $70. We got a smashed piece of toast and a cup of lobster that tasted terrible. No flavor at all. Gross. I tried to call management right away but there isn’t a manager at this location and none of the other locations will take calls about other locations. No email for customer service and no email for the owner Josh.
Atmosphere: 4
Food: 1
Service: 3
I got the shrimp basket. I received my order quickly and overall had excellent customer service. Both the fries and shrimp were well-cooked and seasoned, and both of the sauces were good. There was plenty of nearby comfortable seating. Definitely satisfied my seafood craving.
Atmosphere: 5
Food: 5
Service: 5
Love the place. Still expensive $600 for dinner and drinks for 5. Won't be back for another 5 years.
I was horrified when we finally got our food, this was the 1st and last time coming here. You would think that you charging $8 for a cheeseburger the it would at least be a hand made burger and not an oversized White Castle patty . On top of being a super flat patty it was burnt. I bit into the sandwich and thought it was a blt. I have never had a crunchy hamburger. They should not have a drive thru when the wait time is 24 minutes and the food was horrible. My son even said the 50/50 drink was horrible for $5.If your food is overpriced at least it should taste good. ☹️☹️
Atmosphere: 1
Food: 1
Service: 1
If I could rate my experience a zero I would. I came to visit my family member who works for a retailer in the mall and while I was there I thought I would grab a bite to eat. The food court is welcoming and I seen a burger place and I thought that would be great. Their Octoberfest burger looked great but not a single person to take my order when I was at the bar. I waited 12 min while looking at the three cooks who were in the kitchen and watched them laugh, eat, play on their phones while not a single person waited on me. I wanted another few minutes and positioned myself where they could see me so they could either help me or send someone to help, but after making eye contact they went back to laughing and sharing things on their phone.I just get up to leave and the “server”/“bartender” the young woman…ear buds in races to the back and I’m stupid enough to sit down again. She makes eye contact and then leaves again, but not before making her friend and herself a drink.Unfriendly. Unsanitary. Good luck with this type of customer service!!!
Folks this review is purely on service since we never received any food. I have been to 2 other locations for this restaurant and the food and service have been exceptional. So why bother with the 1star knock down? This location MUST pick up their end or they will bring everyone down. The first time I went there I ordered a to-go sandwich. I got there about 5 minutes late from pickup notification and it was not ready. Okay, no biggie. But when I got the order you could tell it had been sitting somewhere for quite a while. The to-go box was soggy and cold like all the food. Hard to take for $35 sandwich. Next, we went there for lunch ordered sandwiches and oysters. Watched the handful of other customers slowly leaving their tables without food. After 45 minutes we grabbed a server and were told they were down a cook. We expressed that we had to leave can we pay for our drinks. The server said that they could get our order to go. HUH? We can't be served at table but get it to go? How do oysters on the half shell travel? Thanks but NO THANKS. I want to be clear that there was maybe 6 other tables filled inside and out and we saw no food on them. AND the lead server was Very rude.
Ur not even set up to accept debit/creditBut at least that one young woman was less than helpful !!!
Atmosphere: 2
Service: 2
Kids Mac and cheese kids meal is just a boat of Mac n cheese no side no drink!! And it tastes nasty! Burgers were okay but for the price it should include fries not chips and they don't mention it to you and it's small print easy to miss.. definitely not worth the price especially buying the drink separate. The wings are well seasoned, and made it a little worth it.. cashier was nice .
Atmosphere: 3
Food: 2
Service: 4
Little pricey but yummy
Restaurantji Recommends
This place has great food along with service and atmosphere. I stopped here while shopping and was glad I did.
Easily one of the best burgers I've ever had! I don't leave reviews unless something really stands out. And this place did. Fries were phenomenal and our server was very helpful when ordering.
Atmosphere: 5
Food: 5
Service: 5
On Thursday, I went to the Smack Shack in the Pot Luck food court in Roseville. Citla took care of my chicken order, which was delicious. With excitement, she told me about other Smack Shack locations and a brief history of the restaurant. An employee has to be treated well to have that excellent of an attitude. Right now I am back in the Potluck court and am waiting for an order of lobster mac and cheese. Can't wait.Smack Shack has incredibly good food and they clearly treat their staff well, which is important to me.
Must be poor management in Roseville. I showed up 20 minutes prior to close (1/31/23) and they refused to take an order because they wanted to clean the kitchen and get out early. I’ve been here several times and the food is overpriced and under flavored — this was the last straw, don’t waste your time here when they’re surrounded by better places to eat
Don't waste your time getting Lobster Mac anywhere else... 1029 or Smack Shack in Potluck / Rosedale Mall is the best!!! The gooey oooey cheesey creaminess is a major foodgasm. The lumps of lobster are massive and the breadcrumbs and corn give nice texture and crunch. Potluck Food Hall is inside Rosedale and I'm so happy that they have Smack Shack. And they have kept the quality/ same recipe for their lobster Mac. It's beyond incredible. I tell everyone about this! Service was prompt here and they send a text alert when it's ready. The food hall can be a little chaotic, but easier after you've been there. Plus it's adorable inside and has a few fun photo moments. Few spots tend to pocket traffic, but over all good if you can weave around people.