Bruegger's Bagels

Always seems to be closed...it's noon on a Friday

The bagels are great, but I'm making a low score because they are consistently out of the bagels. I like and their excuse is they just got a big rush. I've heard that too many times to believe it. I think it's mismanaged and not run very well what concerns me is that they'll close. I don't want to have to drive into Minneapolis for bagels.

Atmosphere: 4

Food: 5

Service: 2

Great place, absolutely great but they just raised their prices, Why, it's probability because they are planning to renovate and you got to keep margins higher, what ever the reason, it hurts Bruggers, I come everyday and now it changed ???

Atmosphere: 4

Food: 5

Service: 4

Service was great !! I live 2 hrs away New London. Got there the 2 dozen I ordered weren't ready. The manager gave me a free dozen. I asked for sliced. I got home and couldn't toast any of the bagels without burning . The young man sliced them at the bottom of the bagel . The bottoms were so thin they were falling apart. And the top didn't fit in the toaster . Was so sad. Whenever I go to the cities I make it a point to get brueggers .

Atmosphere: 5

Food: 1

Service: 5

I live nearby so this is the closest Bruegger’s to me. I love treating myself to a breakfast sandwich every once in awhile Bruegger's has always been a fav of mine. This location seems to struggle. The staff has always been very nice but the last couple times I ordered my sandwich, it hasn’t been made correctly. Today my cream cheese was forgotten. That’s the best part!

Atmosphere: 3

Food: 2

Service: 4

I've had issues in the past but we had resolved them with pickups. What happened to order pickups here? I used to be able to swing through and grab my order and be out the door. Three weekends in a row, I've tried to pickup here for my wife. Three weekends in a row I've had to interrupt a worker to check on my missing order and it hasn't been started yet. One time I had to get my wife to forward the email and wait in line to prove to them it existed (it did). Today after asking about the order they got started and said 5m for the hash browns. I waited ten before asking again and was told...5 minutes again! I watched 20 customers go through the line while I waited and ended up ditching the hash browns.

Absolutely terrible service here all of a sudden. Three strikes in a row, I am asking my wife to pick a different restaurant. Enough is enough

Atmosphere: 1

Food: 3

Service: 1

The food quality has gone downhill after the pandemic. The bagel was so thin, bacon was also paper thin. I won't be back.

Atmosphere: 3

Food: 2

Service: 3

Placed an online order last week for pick up at 6am, currently 610 and the doors are still closed.

Service: 1

Went there Sunday ordered ahead online showed up and still waited almost an hour. Still didn’t get my food I had to leave as I had places to be. Many people were waiting and some were even told to cancel their online orders and stand in line and order again. I was not able to cancel my order online so I ended up paying $20 for food I never got. Absolutely the worst service ever.

Atmosphere: 1

Food: 1

Service: 1

Order is wrong literally every time. I’ve been there handful of times. Ordering ahead doesn’t matter it will take 30 minutes at least and you’ll be lucky to get your food if someone else doesn’t take it. It’s managed poorly. Its either understaffed and when they do have the numbers the workers just stand around doing nothing while the line is out the door.

Atmosphere: 1

Food: 3

Service: 1

Poorly managed store. Once again both coffee pots empty and totally un-motivated employees.

I have tried stopping at this brueggers location 3 times in the last year and they have had a temporarily closed sign on the door each time I’ve stopped by during business hours. After reading all the bad reviews I’m glad I haven’t.

Atmosphere: 1

Food: 1

Service: 1

Place an order for work (60 bagels and 24 muffins) for delivery. They were on time, however, when we opened the box none of the bagels were cut. I called and the person that answered could have cared less. He was like "they were supposed to be cut, my apologies". No offer of a solution, only gave a half hearted apology and literally could have cared less that we have no way of cutting our bagels as we do not have knives here. It's not the end of the world by any means, but it would have been nice to have everything wee needed and at least some empathy for issues.

Atmosphere: 1

Food: 1

Service: 1

This is a good Brueggers location but is very busy on the weekends so plan ahead.

Oh, precious, we went to Brueggers Bagels, yes we did, but what a disappointment it was! Nasty Bagelses! The place was filthy, yes, filthy! Dirt and crumbs everywhere, it was. We couldn't believe our eyes, precious, no we couldn't. We left, precious, we left. Never going back, no, never! They've lost our trust, they have. Nasty Bagelses!

Atmosphere: 1

Food: 2

Service: 1