Potbelly Sandwich Shop near Millennium Park

I love sandwiches here . The food are drinks are so good and not expensive.

Atmosphere: 5

Food: 5

Service: 5

Terrible customer service. Worse than McDonald’s.

Atmosphere: 1

Food: 3

Service: 1

Good list of sandwich specials, the bread and other ingredients were fresh and I like the cookie garnish they put on their milkshakes - gives it character! Shout-out to the chef Zach there! It's a great place to get a quick bite.

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: A Wreck

We ordered 6-7 sandwiches for our office. 3 completely wrong. Like oddly, like are they messing with us odd. My sandwich was supposed to have about 6 different ingredients. None of items were on my sandwich, BUT 2 items I never asked for were. So I had a cheese sandwich with two veggies I didn’t want, one being jalapeños so whole sandwich tasted of such. Receipt had most ingredients right but were still not on my sandwich. Two other coworkers experienced similar issues. It’s a shame to lose our business as we get several large deliveries for the office monthly. But not worth the risk of a crappy lunch bc we’re stuck with it now. #catfishedbyfood

Food: 2

Food was amazing, just wish the loaded baked potato soup was more loaded. We'll definitely order again. I finally tried the chicken pot pie soup and now I crave it all the time. Definitely worth trying out.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Potbelly Whole Pickle, Sandwich, Turkey, Chicken Pot Pie Soup, Pickle

In general I really like this place, because I work near here and go in on occasion to eat, the staff is super friendly and helpful and if course good food! Not the experience I had going after the work hours in the evening, no one but me was in there, the 2 workers inside did not even acknowledge me, I got the girls attention and asked her a question, she told me she had to ask someone. So she went and asked, but never came back with an answer, just started stocking things and the guy at the end did not look up one time. I walked out and went somewhere else. Not sure what that was about, but I won't be going in the evening anymore.

Atmosphere: 5

Food: 5

Service: 4

Just ordered from this location. Literally bread and cheese. I ordered ham, pickles, lettuce, mayo and seasoning! Super disappointed!

Food and service was great !!! Definitely will be back.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Salads, Sandwich, Cookie, Chips

management and team were great. Made customers feel welcomed and food was great.

I lost my retainer there, accidentally throwing them away, and the restaurant manager went above and beyond to help and got it back for me.

Atmosphere: 5

Food: 5

Service: 5

These are easily some of the best sandwiches you can get from any restaurant. Always freshly made and packed. Great staff at this location as well.

Atmosphere: 5

Food: 5

Service: 5

Great as usual! Be sure to get yourself a pickle!

Atmosphere: 5

Food: 5

Service: 5

We were on a hunt for a Tuna Sandwich without raw onions. We found it here with options for sides and other sandwiches too.
He ordered the Tuna sandwich with potato soup and I had the prime rib sandwich with mac n cheese. I enjoyed all the bites but my biggest take away was the bread the sandwiches were made on. They were crunchy but soft but had a good crust as if it was the outside of sourdough. The prime rib sandwich had fantastic slices of meat and an appropriate amount of dressings. Mac and cheese was rich but smooth and tasty.
Staff members gave suggestions and were polite. Shop was clean and got super busy after we ordered.

Recommended dishes: Sandwich

Got 2 meatball subs on wheat bread and Mac and cheese. They were made correct and quickly. They were very good and hit the spot on a rainy day. Location had a steady stream of customers during our time there. Convenient location, easy access to a traffic light.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sandwich

Great tuna sandwich without the onions already in it. The loaded potato soup was delicious also. Clean and friendly staff.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sandwich

Got food for take out, ordered the bbq pork sandwich. Tasted like they soaked the pickles or something else in paint thinner or vodka. I could not take more than one bite and spit it out. Threw the rest away. Was excited to try finally and was met with dispointment. Other family members' food had similar problems. Service was good enough.

Atmosphere: 3

Food: 1

Service: 3