I only gave this place one star because you have to. I had the absolute worst experience with this restaurant and I never even ate here. Last Thursday I ordered some pasta from here. I read so many horrible reviews I decided to cancel the order and just eat elsewhere. When I called in the lady working in take out was very rude. I told her i needed to cancel the order and long story short she basically kept trying to tell me it wasn’t there in the system (how ironic) but I’m looking smack dead at the charge in my bank account. So i ask for a manager. Manager gets on the phone ever more rude she cut me off every time I opened my mouth to speak. She was yelling and over talking me every chance she got and then placed me on hold and out the take out lady back on. She went on to tell me that she she sees the order now but will “try” to issue a refund her exact words “I’ll see what I can do” i go to check my account today and the charge is in fact STILL there! I’m livid. I will be going up there with the police! This is ridiculous
Aaron Barbee
Hadn't been to a TGI Friday's in years. Literally. And I had never been to this location before. We were a bit worried they were closed when we arrived, as the parking lot was near empty. But it was a Wednesday around 3pm, so it's not the lunch rush.So glad we stopped here to eat! Every person we met was so friendly, helpful and sweet! The manager, Ali, even stopped by our table to say HI and make us feel welcome. She was like seeing an old friend.But, what about the food? Everything was great. We started with green bean fries and enjoyed those, but saved most for our to-go box. My wife ordered the chicken bacon ranch sandwich and said it was yummy. I opted for the combo appetizer for my lunch (boneless wings in Buffalo sauce, mozzarella cheese sticks, and potato skins). We had looked at the dessert menu while ordering, so we knew we'd get something sweet, but it was difficult to not just devour my lunch order.Everything came out hot and fresh, with excellent presentation. Plus, to top it all off, the brownie (served warm) with the ice cream on top was incredible! I would gladly go back here and encourage you to stop by! :)
Lynn Wagner
Get this poor server, Ty?, some help. I felt bad for her until when I told her the mac and cheese tasted like water she said she would tell the kitchen, but it wasn’t her fault with a rude tone. The sandwiches were a hot mess. Bread on bottom was totally soaked you couldn’t eat it. Service was slow, but there were only like two servers we saw on a busy day. Cheese all over the bottom of the appetizer plate. Plates are ridiculously heavy also, so if you have bad hands, you might not want to pick them up. Told the hostess it was bad as we left and she just put her head down and went back to work notebook. Please invest in having employee wear name tags and bras. Staff looked unprofessional.
Raimeilla Zahid
I came in at 930pm at the take out counter, I left at 1045pmThey want me to believe that I waited 1 hour and 15 minutes because there's was 20 orders placed ahead of me through uber eats. They also want me to believe the app these orders was placed and filled before mines when some drivers came 30 minutes and 45 minutes after me! THE LADY COULDN'T PROCESS A GIFT CARD AND WAS UPSET WHEN ASKED FOR A MANAGER! The manager was RUDE and DISRESPECTFUL and didn't care to listen to the complaint. Not one moment did it matter that I had been there more than a hour. My food was cold. Chicken OVER COOKED AND DRY. I GAVE MY FOOD TO THE DOG AND I SPENT NEARLY $60BUT I PROMISE THIS WILL ALSO GET BBB complaint with a corporate letter. They offered something complimentary after making me CRY AND ATTEMPTED YELL AT A UPSET CUSTOMER. THE PROFESSIONALISM IS OUT THE WINDOW
James Smith
The wait was a little excessive for the amount of people they had. So we took a sit at the bar. Waitress was wonderful and courtesy. It was in st.louis suburbs late night Madi gawd weekend.. Food was fine.
Kevin Poetting
it was good the service was even better
Arrick Powers
Customer service at this location is horrible! This is not the first time. At the bar with my father and never was giving a menu. When we got the food I never got my broccoli with my order. The appetizers came out with the food, I had to get salt and pepper from another table, never ask if I needed a refill on my drink. And the manager was part of this problem. Customer service has been a problem at this location for sometime now.
Charisma Chanel
Service was horrible, constantly had to ask for napkins and condiments. Kayla acted like she had better things to do than to focus on providing service. Then the girl serving the food acted like she was too good to help also.
Jon Taylor
Awesome location and renovation! Food was just not as awesome. Good if you can't find something for everyone in your party but it's a chain restaurant. You should expect chain restaurant food quality.
Joey Kirkland
The food was delicious and hot service was excellent and she was pleasant and attentive my drink was delicious
This place on olive was terrible. I swear I wanted long horn but I was talked into coming here. I ordered the sizzling chicken. Let me tell you. Wasn’t shhh sizzling it was overly cooked, mashed potatoes was dry like flour and crusty around the side oh and my poor broccoli looks like it was in a fight for civilization. That was just the beginning. My partner Hot glazed chicken was cook 4 times before bringing it to her plus it wasn’t even hot none of our food was hot. The Gm seems to not really care so of course the cooks doesn’t. However this isn’t a place for us. Ugh
jacob t
Me and the person I got food with got food poisoning from here. Within a few hours we were nauseous, puking, and had stomach cramps. We both felt pretty certain it was the boneless wings. All the food was not good, so it was not worth getting food poisoning over. The employees were very nice and professional however.
myeisha garrett
This use to be a great location. However this has by far been the worst experience for me and my family. First off, there was 4 tables including us. We were a table of 5 and the other tables were tables of 2.My grandma shrimp was cooked entirely too hard. After sending it back a second time it came out the exact same way HARD. Then my cousin was eating the sizzling chicken. After a few bites in she sees RAW SHRIMP. However The Gm Jeremy was eating a good meal in the kitchen window, right in the customers view. He came to the table and offered to take off the shrimp on both meals.I feel The entire entree should have been taken off of that raw meal for sure! He honestly didn’t seem to care which didn’t surprise me of the way he carried himself to began with.We also had to wait a while for food mainly because there was only one server.
jazzy msjoyy
Stopped by for a quick vet lunch. I've been here before and have also ordered DoorDash but this was the best visit ever. Had the pleasure of being waited on by a manager Jeremy. He was attentive to all guests seated at the bar as well as quick in getting drink orders out to other diners. He received compliments on his drinks. Despite it being lunchtime my food was served quick, hot and tasty. Can't wait to go by when I don't have to get back to work so I can grab a Long Island or two.
Dy'mannd Smith
Great, cheap drinks, chill atmosphere & decent food. I would've preferred my food to be steaming hot but I only ordered fries and a delicious Cobb salad so I was fine. My friend's food was def not hot but they were fine with it
I only gave this place one star because you have to. I had the absolute worst experience with this restaurant and I never even ate here. Last Thursday I ordered some pasta from here. I read so many horrible reviews I decided to cancel the order and just eat elsewhere. When I called in the lady working in take out was very rude. I told her i needed to cancel the order and long story short she basically kept trying to tell me it wasn’t there in the system (how ironic) but I’m looking smack dead at the charge in my bank account. So i ask for a manager. Manager gets on the phone ever more rude she cut me off every time I opened my mouth to speak. She was yelling and over talking me every chance she got and then placed me on hold and out the take out lady back on. She went on to tell me that she she sees the order now but will “try” to issue a refund her exact words “I’ll see what I can do” i go to check my account today and the charge is in fact STILL there! I’m livid. I will be going up there with the police! This is ridiculous
Hadn't been to a TGI Friday's in years. Literally. And I had never been to this location before. We were a bit worried they were closed when we arrived, as the parking lot was near empty. But it was a Wednesday around 3pm, so it's not the lunch rush.So glad we stopped here to eat! Every person we met was so friendly, helpful and sweet! The manager, Ali, even stopped by our table to say HI and make us feel welcome. She was like seeing an old friend.But, what about the food? Everything was great. We started with green bean fries and enjoyed those, but saved most for our to-go box. My wife ordered the chicken bacon ranch sandwich and said it was yummy. I opted for the combo appetizer for my lunch (boneless wings in Buffalo sauce, mozzarella cheese sticks, and potato skins). We had looked at the dessert menu while ordering, so we knew we'd get something sweet, but it was difficult to not just devour my lunch order.Everything came out hot and fresh, with excellent presentation. Plus, to top it all off, the brownie (served warm) with the ice cream on top was incredible! I would gladly go back here and encourage you to stop by! :)
Get this poor server, Ty?, some help. I felt bad for her until when I told her the mac and cheese tasted like water she said she would tell the kitchen, but it wasn’t her fault with a rude tone. The sandwiches were a hot mess. Bread on bottom was totally soaked you couldn’t eat it. Service was slow, but there were only like two servers we saw on a busy day. Cheese all over the bottom of the appetizer plate. Plates are ridiculously heavy also, so if you have bad hands, you might not want to pick them up. Told the hostess it was bad as we left and she just put her head down and went back to work notebook. Please invest in having employee wear name tags and bras. Staff looked unprofessional.
I came in at 930pm at the take out counter, I left at 1045pmThey want me to believe that I waited 1 hour and 15 minutes because there's was 20 orders placed ahead of me through uber eats. They also want me to believe the app these orders was placed and filled before mines when some drivers came 30 minutes and 45 minutes after me! THE LADY COULDN'T PROCESS A GIFT CARD AND WAS UPSET WHEN ASKED FOR A MANAGER! The manager was RUDE and DISRESPECTFUL and didn't care to listen to the complaint. Not one moment did it matter that I had been there more than a hour. My food was cold. Chicken OVER COOKED AND DRY. I GAVE MY FOOD TO THE DOG AND I SPENT NEARLY $60BUT I PROMISE THIS WILL ALSO GET BBB complaint with a corporate letter. They offered something complimentary after making me CRY AND ATTEMPTED YELL AT A UPSET CUSTOMER. THE PROFESSIONALISM IS OUT THE WINDOW
The wait was a little excessive for the amount of people they had. So we took a sit at the bar. Waitress was wonderful and courtesy. It was in st.louis suburbs late night Madi gawd weekend.. Food was fine.
it was good the service was even better
Customer service at this location is horrible! This is not the first time. At the bar with my father and never was giving a menu. When we got the food I never got my broccoli with my order. The appetizers came out with the food, I had to get salt and pepper from another table, never ask if I needed a refill on my drink. And the manager was part of this problem. Customer service has been a problem at this location for sometime now.
Service was horrible, constantly had to ask for napkins and condiments. Kayla acted like she had better things to do than to focus on providing service. Then the girl serving the food acted like she was too good to help also.
Awesome location and renovation! Food was just not as awesome. Good if you can't find something for everyone in your party but it's a chain restaurant. You should expect chain restaurant food quality.
The food was delicious and hot service was excellent and she was pleasant and attentive my drink was delicious
Restaurantji Recommends
This place on olive was terrible. I swear I wanted long horn but I was talked into coming here. I ordered the sizzling chicken. Let me tell you. Wasn’t shhh sizzling it was overly cooked, mashed potatoes was dry like flour and crusty around the side oh and my poor broccoli looks like it was in a fight for civilization. That was just the beginning. My partner Hot glazed chicken was cook 4 times before bringing it to her plus it wasn’t even hot none of our food was hot. The Gm seems to not really care so of course the cooks doesn’t. However this isn’t a place for us. Ugh
Me and the person I got food with got food poisoning from here. Within a few hours we were nauseous, puking, and had stomach cramps. We both felt pretty certain it was the boneless wings. All the food was not good, so it was not worth getting food poisoning over. The employees were very nice and professional however.
This use to be a great location. However this has by far been the worst experience for me and my family. First off, there was 4 tables including us. We were a table of 5 and the other tables were tables of 2.My grandma shrimp was cooked entirely too hard. After sending it back a second time it came out the exact same way HARD. Then my cousin was eating the sizzling chicken. After a few bites in she sees RAW SHRIMP. However The Gm Jeremy was eating a good meal in the kitchen window, right in the customers view. He came to the table and offered to take off the shrimp on both meals.I feel The entire entree should have been taken off of that raw meal for sure! He honestly didn’t seem to care which didn’t surprise me of the way he carried himself to began with.We also had to wait a while for food mainly because there was only one server.
Stopped by for a quick vet lunch. I've been here before and have also ordered DoorDash but this was the best visit ever. Had the pleasure of being waited on by a manager Jeremy. He was attentive to all guests seated at the bar as well as quick in getting drink orders out to other diners. He received compliments on his drinks. Despite it being lunchtime my food was served quick, hot and tasty. Can't wait to go by when I don't have to get back to work so I can grab a Long Island or two.
Great, cheap drinks, chill atmosphere & decent food. I would've preferred my food to be steaming hot but I only ordered fries and a delicious Cobb salad so I was fine. My friend's food was def not hot but they were fine with it
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