My clam.chowder was only luke-warm. Couldn't see waitress to heat up. She was juggling a lot of tables.
Atmosphere: 5
Food: 4
Service: 5
Trish Sauble
Service was good but our food was not. I don't mind waiting 45 mins for good fresh food. My rice was half overcooked and half under cooked my Mahi was awful overcooked like a brick cold no favor. My husband's crab legs were dried out and baked potato was cold butter would not even begin to melt. Shrimp served on rice instead of in its own bowl (like shown on picture)Plates were very hot though. Too bad really Red Lobster was my husband's favorite restaurant
Brittani
We had Michelle as a server and she did a fabulous job!
Kid-friendliness: Great options on child’s menu.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Seafood
Greg Smith
It's no wonder Red Lobster is in financial trouble. What used to be an incredible place to eat, has turned in to a place of embarrassment. I should've known when I arrived and the parking lot was empty, that something was wrong. We had a party of 10 for a birthday celebration. My wife and I both ordered grilled lobster, grilled shrimp and grilled salmon platter. Lobster tasted like it was held over from the day before, salmon the same way and the shrimp was the size of salad shrimp on a skewer. I should've went to Long John Silvers. The portions were small and the price was $39.95. What a waste. I will say the server dId a great job. DON'T WASTE YOUR MONEY!!!
Atmosphere: 1
Food: 1
Service: 4
Courtnie Linn
Food was blah 😐 but service was absolutely amazing...with a son who is on the spectrum and trying to enjoy lunch Lauren Paige was amazing. So glad I got her name before leaving ! 😌
Atmosphere: 5
Food: 1
Service: 5
Recommended dishes: Seafood
Alex S
This is a joke of a job to have. The management is absolutely ridiculous tnere, will fire you for the smallest thing, like rolling your silverware “where they don’t want you to” but the rules will change everyday. The store manager gets off on talking to the entire staff like a dog. A new manager, Billy, likes to go around to the servers and tell them “he’s trying to get the GM fired/replaced etc” but will actually be building his own case against you. It’s WACK. Your table numbers will be wildly inconsistent, they’ll let you have 4 one day and 7 the next. If you need a reliable job, this is definitely not the place. The servers are amazing, and hardworking bit management is the biggest joke I’ve ever seen.
Atmosphere: 1
Food: 1
Service: 4
SJ Haas
The manager was so nice to us. There were 2 young girls working and they talked a lot and did not care about our service.
john Gettings
Great food and service will be returning
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Lobster Fest
Diane Flowers
Food was great! Our waitress Michelle was EXCELLENT!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Baked Potato, Seafood
Rebecca Wotherspoon
I ordered the lobster feast w/salmon and shrimp and sides of a baked potato and rice as a carry out order in Springfield, MO. I arrived 5 minutes before the order was supposed to be ready. I approached the hostess, gave my name and stated I was there to pick up a carry out order. The hostess looked in the To Go booth, came out and called to the kitchen. 15 minutes later, another employee ask if I was waiting for a to go order and when I replied I was, she handed me a Red Lobster bag with my order that was cold to the touch. I advised that I would not accept the food and wanted an order with hot food. She took the food back to the kitchen and returned less than 10 minutes later. I asked if they had reheated the food and she said no it was fresh food. Unfortunately, I did not check the food before I left. Upon my arrival home I discovered there was no baked potato with the order, the shrimp skewer on the top side Had a normally cooked appearance, But on the underside was chard and almost impossible to get off the skewer. The skin of the salmon was black and the Fish was tough. The lobster was also tough.
I called Red Lobster and asked to speak to a manager who was very polite apologetic and agreed to refund my money. We ended up throwing the dinner away as it was not palatable. If there were a way to attach the pictures I took of the food I would have done so with this review
Here for a 60th bday party and the service has been great!
Atmosphere: 5
Food: 5
Service: 5
Brandy Bell
Ordered drinks and appetizer. Took 30 mins to get app but food was amazing. I'd go back.
Kid-friendliness: Kid friendly meals. They could use less butter on their steamed Broccoli but I believe it's prepped and not for individual customization
A very long story short, we did a pick up order. It was my first time trying to eat after being on liquid for weeks after surgery. We had ordered the create your own ultimate feast. It included a lobster tail which was tiny but good, salmon (also delicious) and 2 shrimp linguini. We never received the shrimp linguini. I called and talked to the manager when we discovered it missing at home. I was told they would refund me my money but it could take up to 7 days. I waited, no money came I reached out again and no answer. I then reached out to corporate. Corporate responded after a second attempt. They let me know how sorry they were and passed it on to management and I would hear from them in 4 days. I never got another response. I sent 3 more messages to corporate and silence. They have ignored all responses. To spend $42 for a lobster tail and a piece of salmon without a resolution on the other items is as good as stealing in my opinion. This place has gone down hill and I will never eat there again. The poorest customer service I've ever experienced aside from popeyes.
Atmosphere: 1
Food: 2
Service: 1
Sharon Moore
My husband and I went to the Springfield Red Lobster this past Saturday evening. We were not aware that you took reservations-but not a problem we waited about and hour & half to be seated. The server was very nice. I ordered the pick 3 and got Walt's favorite shrimp, Shrimp Aflredo Linguine & shrimp scampi-this was served on the plate not in a side dish with the butter/garlic sauce (I am accustomed to getting)it also came with 1 side so I asked for a Ceasar Salad as my side-which I was charged extra for a side salad. My husband ordered from the Lobsterfest menu. With a baked potato-which was hot-but hard-either undercooked or old we are not sure which. All in all it was rather disappointing for the price we paid for the meals. Not sure I would order the shrimp scampi again if it is now served this way.
Atmosphere: 4
Food: 2
Service: 5
Recommended dishes: Seafood
Bryan Jewell
Billy the Manager was super pleasant and helpful! 5 star service
My clam.chowder was only luke-warm. Couldn't see waitress to heat up. She was juggling a lot of tables.
Atmosphere: 5
Food: 4
Service: 5
Service was good but our food was not. I don't mind waiting 45 mins for good fresh food. My rice was half overcooked and half under cooked my Mahi was awful overcooked like a brick cold no favor. My husband's crab legs were dried out and baked potato was cold butter would not even begin to melt. Shrimp served on rice instead of in its own bowl (like shown on picture)Plates were very hot though. Too bad really Red Lobster was my husband's favorite restaurant
We had Michelle as a server and she did a fabulous job!
Kid-friendliness: Great options on child’s menu.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Seafood
It's no wonder Red Lobster is in financial trouble. What used to be an incredible place to eat, has turned in to a place of embarrassment. I should've known when I arrived and the parking lot was empty, that something was wrong. We had a party of 10 for a birthday celebration. My wife and I both ordered grilled lobster, grilled shrimp and grilled salmon platter. Lobster tasted like it was held over from the day before, salmon the same way and the shrimp was the size of salad shrimp on a skewer. I should've went to Long John Silvers. The portions were small and the price was $39.95. What a waste. I will say the server dId a great job. DON'T WASTE YOUR MONEY!!!
Atmosphere: 1
Food: 1
Service: 4
Food was blah 😐 but service was absolutely amazing...with a son who is on the spectrum and trying to enjoy lunch Lauren Paige was amazing. So glad I got her name before leaving ! 😌
Atmosphere: 5
Food: 1
Service: 5
Recommended dishes: Seafood
This is a joke of a job to have. The management is absolutely ridiculous tnere, will fire you for the smallest thing, like rolling your silverware “where they don’t want you to” but the rules will change everyday. The store manager gets off on talking to the entire staff like a dog. A new manager, Billy, likes to go around to the servers and tell them “he’s trying to get the GM fired/replaced etc” but will actually be building his own case against you. It’s WACK. Your table numbers will be wildly inconsistent, they’ll let you have 4 one day and 7 the next. If you need a reliable job, this is definitely not the place. The servers are amazing, and hardworking bit management is the biggest joke I’ve ever seen.
Atmosphere: 1
Food: 1
Service: 4
The manager was so nice to us. There were 2 young girls working and they talked a lot and did not care about our service.
Great food and service will be returning
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Lobster Fest
Food was great! Our waitress Michelle was EXCELLENT!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Baked Potato, Seafood
I ordered the lobster feast w/salmon and shrimp and sides of a baked potato and rice as a carry out order in Springfield, MO. I arrived 5 minutes before the order was supposed to be ready. I approached the hostess, gave my name and stated I was there to pick up a carry out order. The hostess looked in the To Go booth, came out and called to the kitchen. 15 minutes later, another employee ask if I was waiting for a to go order and when I replied I was, she handed me a Red Lobster bag with my order that was cold to the touch. I advised that I would not accept the food and wanted an order with hot food. She took the food back to the kitchen and returned less than 10 minutes later. I asked if they had reheated the food and she said no it was fresh food. Unfortunately, I did not check the food before I left. Upon my arrival home I discovered there was no baked potato with the order, the shrimp skewer on the top side Had a normally cooked appearance, But on the underside was chard and almost impossible to get off the skewer. The skin of the salmon was black and the Fish was tough. The lobster was also tough.
I called Red Lobster and asked to speak to a manager who was very polite apologetic and agreed to refund my money. We ended up throwing the dinner away as it was not palatable. If there were a way to attach the pictures I took of the food I would have done so with this review
Restaurantji Recommends
Here for a 60th bday party and the service has been great!
Atmosphere: 5
Food: 5
Service: 5
Ordered drinks and appetizer. Took 30 mins to get app but food was amazing. I'd go back.
Kid-friendliness: Kid friendly meals. They could use less butter on their steamed Broccoli but I believe it's prepped and not for individual customization
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Walt's Favorite Shrimp Platter, Seafood
A very long story short, we did a pick up order. It was my first time trying to eat after being on liquid for weeks after surgery. We had ordered the create your own ultimate feast. It included a lobster tail which was tiny but good, salmon (also delicious) and 2 shrimp linguini. We never received the shrimp linguini. I called and talked to the manager when we discovered it missing at home. I was told they would refund me my money but it could take up to 7 days. I waited, no money came I reached out again and no answer. I then reached out to corporate. Corporate responded after a second attempt. They let me know how sorry they were and passed it on to management and I would hear from them in 4 days. I never got another response. I sent 3 more messages to corporate and silence. They have ignored all responses. To spend $42 for a lobster tail and a piece of salmon without a resolution on the other items is as good as stealing in my opinion. This place has gone down hill and I will never eat there again. The poorest customer service I've ever experienced aside from popeyes.
Atmosphere: 1
Food: 2
Service: 1
My husband and I went to the Springfield Red Lobster this past Saturday evening. We were not aware that you took reservations-but not a problem we waited about and hour & half to be seated. The server was very nice. I ordered the pick 3 and got Walt's favorite shrimp, Shrimp Aflredo Linguine & shrimp scampi-this was served on the plate not in a side dish with the butter/garlic sauce (I am accustomed to getting)it also came with 1 side so I asked for a Ceasar Salad as my side-which I was charged extra for a side salad. My husband ordered from the Lobsterfest menu. With a baked potato-which was hot-but hard-either undercooked or old we are not sure which. All in all it was rather disappointing for the price we paid for the meals. Not sure I would order the shrimp scampi again if it is now served this way.
Atmosphere: 4
Food: 2
Service: 5
Recommended dishes: Seafood
Billy the Manager was super pleasant and helpful! 5 star service
Atmosphere: 5
Food: 5
Service: 5
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