Ordered 4 bagels from the baskets that only needed cream cheese on them and paid $19 on a late Sunday morning. It was busy, but we still waited 25 minutes! With no apology for the slowness. Young staff was friendly, seemed to be working hard, but the process is just is not efficient.
Hunter M.
Went in on a Saturday morning expecting some busy traffic. We waited over 15 minutes for our bagels and some folks waited even longer. When we got our food it was no longer warm. We likely won't be returning.
Quinn Bernegger
Great to have a bagel away from the northeast but this was probably the slowest service I’ve ever seen for bagels. We didn’t even get things from the grill, we got a bagel with veggies and egg and one with lox and were waiting 30 minutes. Bagels weren’t great either but this was noon on a Sunday (maybe there wasn’t a fresh batch)Also the kitchen and prep area was pretty gross. No wonder why none of the employees looked very happy.I hope the owners invest some thought and money into improving/cleaning the workspace and workflow. This place could be great with just a little bit of work!
Curt Adams
Not the Bagelworks you remember. Quality and service have dropped exponentially. With their price increases value is also not there.
Atmosphere: 1
Food: 3
Service: 1
Sophia Dawn
Not really sure why there’s so many negative reviews about this place. I’ve been going here for a while and every time I stop in the service is always great. I see a lot of reviews about the place being dirty but I think that’s just the nature of being in a place that’s not all shiny and white. Of course it’s going to look a little dingy and there’s going to be crumbs and what not in places. It’s a BAGEL place. By no means are they at all unsanitary. Every time I call in an order they’ve always been extremely kind. This place, obviously, does get busy. If you don’t want to wait, call in your order or dont go at a busy time. I’ve always had super quick service whenever I called in or stopped by when it’s not busy. The place is cold during the winter because their heating always breaks. It’s not the workers fault and unfortunately they ALSO have to deal with a cold shop but on hours on end. Take it up with the owner. This place is staffed with really friendly, hardworking, students and people. The atmosphere is warm and has plenty of spots to duck away in if you need to get work done. One thing I will say is that the one time I ordered an iced chai latte, it was pretty bad compared to other places but I also ended up accidentally dropping it all over the floor. One of the workers immediately came over with a mop and was super kind and reassuring because I was extremely embarrassed. They wouldn’t even let me help clean up MY mess haha! They were super nice. I love this place and I hate to see rude reviews by entitled customers
Atmosphere: 5
Food: 5
Service: 5
Terek B
Stopped in this weekend to Grab a dozen bagels and some cream cheese. They were busy as expected on a Saturday. The Staff that assisted us were friendly enough, nothing spectacular but nice.The bagels on the other hand were burnt and crunchy. I have grabbed bagels here a few times and never been blown away. The flavors are also very limited. The bagels we received today were not golden brown and chewy they were crunchy and dark brown on the top. Super disappointed. We didn't realize how overcooked they were until we were down the road.The store itself is tight and never much open seating so it's much easier to just grab and go. Parking here is also a nightmare but understandably that's not their fault.We paid $25.00 for a dozen bagels and a container of cream cheese so I would say their prices are fair. I love bagels and would love to give a glowing recommendation but they really need to focus on their quality control.
Atmosphere: 3
Food: 2
Service: 3
Kati Cooke
I waited 25 minutes for two bagels: toasted w cream cheese, and toasted w avocado. They gave me the wrong bagel but based on other reviews and the other customers slowly getting more impatient, I just took it.
Atmosphere: 1
Food: 2
Service: 1
Lucia Jackson
good bagel, takes 25+ minutes to make
Atmosphere: 3
Food: 3
Service: 3
Jesse R.
I had a bagel eeg and bacon, on an everything bagel, would have been better if the bagel was toasted with butter on it but it's all good. Minus all of the college kids crowding the place in their pajamas,,, the place was legit I would eat here again the service was friendly and clean
Lexi DiPentino
Love this place! So packed on one of the coldest days of the year and they’re pumping out the sandwiches. Wonderful, fast paced staff! Sandwich was amazing!
Came in at closing but they still had bagels. Everyone was very helpful. Got a couple of 6 packs to go. They also have sandwiches that sounded good but just came in for bagels to take home. Tried the cinnamon raisin and the onion and both were tasty. So much better than store bought. Definitely be back the next time in Bozeman!
Atmosphere: 5
Food: 5
Service: 5
Owen L
Never open anymore when they say they are, used to love eating here.
Jeff Luellen
Over priced, poorly made and extremely surly employees.
Atmosphere: 1
Food: 2
Service: 2
Jeff L.
Don't rely on the pictures. This place looks like it hasn't been cleaned in years. The bagels are over baked and service is unfriendly. Management is clearly not interested in making improvements. Do the community and yourself a favor, sell the someone who wants to run the bakery right.
Public Email
Waited 30 mins for a simple breakfast sandwich. 7-8 teenagers working, but not well….
Ordered 4 bagels from the baskets that only needed cream cheese on them and paid $19 on a late Sunday morning. It was busy, but we still waited 25 minutes! With no apology for the slowness. Young staff was friendly, seemed to be working hard, but the process is just is not efficient.
Went in on a Saturday morning expecting some busy traffic. We waited over 15 minutes for our bagels and some folks waited even longer. When we got our food it was no longer warm. We likely won't be returning.
Great to have a bagel away from the northeast but this was probably the slowest service I’ve ever seen for bagels. We didn’t even get things from the grill, we got a bagel with veggies and egg and one with lox and were waiting 30 minutes. Bagels weren’t great either but this was noon on a Sunday (maybe there wasn’t a fresh batch)Also the kitchen and prep area was pretty gross. No wonder why none of the employees looked very happy.I hope the owners invest some thought and money into improving/cleaning the workspace and workflow. This place could be great with just a little bit of work!
Not the Bagelworks you remember. Quality and service have dropped exponentially. With their price increases value is also not there.
Atmosphere: 1
Food: 3
Service: 1
Not really sure why there’s so many negative reviews about this place. I’ve been going here for a while and every time I stop in the service is always great. I see a lot of reviews about the place being dirty but I think that’s just the nature of being in a place that’s not all shiny and white. Of course it’s going to look a little dingy and there’s going to be crumbs and what not in places. It’s a BAGEL place. By no means are they at all unsanitary. Every time I call in an order they’ve always been extremely kind. This place, obviously, does get busy. If you don’t want to wait, call in your order or dont go at a busy time. I’ve always had super quick service whenever I called in or stopped by when it’s not busy. The place is cold during the winter because their heating always breaks. It’s not the workers fault and unfortunately they ALSO have to deal with a cold shop but on hours on end. Take it up with the owner. This place is staffed with really friendly, hardworking, students and people. The atmosphere is warm and has plenty of spots to duck away in if you need to get work done. One thing I will say is that the one time I ordered an iced chai latte, it was pretty bad compared to other places but I also ended up accidentally dropping it all over the floor. One of the workers immediately came over with a mop and was super kind and reassuring because I was extremely embarrassed. They wouldn’t even let me help clean up MY mess haha! They were super nice. I love this place and I hate to see rude reviews by entitled customers
Atmosphere: 5
Food: 5
Service: 5
Stopped in this weekend to Grab a dozen bagels and some cream cheese. They were busy as expected on a Saturday. The Staff that assisted us were friendly enough, nothing spectacular but nice.The bagels on the other hand were burnt and crunchy. I have grabbed bagels here a few times and never been blown away. The flavors are also very limited. The bagels we received today were not golden brown and chewy they were crunchy and dark brown on the top. Super disappointed. We didn't realize how overcooked they were until we were down the road.The store itself is tight and never much open seating so it's much easier to just grab and go. Parking here is also a nightmare but understandably that's not their fault.We paid $25.00 for a dozen bagels and a container of cream cheese so I would say their prices are fair. I love bagels and would love to give a glowing recommendation but they really need to focus on their quality control.
Atmosphere: 3
Food: 2
Service: 3
I waited 25 minutes for two bagels: toasted w cream cheese, and toasted w avocado. They gave me the wrong bagel but based on other reviews and the other customers slowly getting more impatient, I just took it.
Atmosphere: 1
Food: 2
Service: 1
good bagel, takes 25+ minutes to make
Atmosphere: 3
Food: 3
Service: 3
I had a bagel eeg and bacon, on an everything bagel, would have been better if the bagel was toasted with butter on it but it's all good. Minus all of the college kids crowding the place in their pajamas,,, the place was legit I would eat here again the service was friendly and clean
Love this place! So packed on one of the coldest days of the year and they’re pumping out the sandwiches. Wonderful, fast paced staff! Sandwich was amazing!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Came in at closing but they still had bagels. Everyone was very helpful. Got a couple of 6 packs to go. They also have sandwiches that sounded good but just came in for bagels to take home. Tried the cinnamon raisin and the onion and both were tasty. So much better than store bought. Definitely be back the next time in Bozeman!
Atmosphere: 5
Food: 5
Service: 5
Never open anymore when they say they are, used to love eating here.
Over priced, poorly made and extremely surly employees.
Atmosphere: 1
Food: 2
Service: 2
Don't rely on the pictures. This place looks like it hasn't been cleaned in years. The bagels are over baked and service is unfriendly. Management is clearly not interested in making improvements. Do the community and yourself a favor, sell the someone who wants to run the bakery right.
Waited 30 mins for a simple breakfast sandwich. 7-8 teenagers working, but not well….
Atmosphere: 1
Food: 3
Service: 1