Shout out to Daniel for the best customer service ever!! He made me feel at home and was great with letting me pick out the best choice of cookies for myself on my bday !!! Thank you for making my bday special !!!
Atmosphere: 5
Food: 5
Service: 5
Aja Jallow
I dont usually leave good reviews but the customer service was on point. The worker kept a good conversation and helped me and my friends choose an item even though we were talking a long time. The work was a dude with glasses and dirty blonde hair. He was clocked in at like 9:00 Sunday March 10th.
Atmosphere: 5
Food: 5
Service: 5
Whitney Watson
Daniel was amazing!! Not only did I get fresh hot cookies, he also recommended several of the restaurants nearby for lunch. He wore a smile from the time I walked in until I left! Awesome customer
Atmosphere: 5
Food: 5
Service: 5
Andrew Keegan
It's supposed to be open at 12 on Sat. We stopped by at 12:20 and still not open. My kids had a full meltdown,
Service: 1
Kimberly Cummings
The cookies were awesome.
Atmosphere: 5
Food: 5
Service: 5
Thomas Ballard
Wonderful cookies and ran by wonderful people. My friend brought me in here when I was very unwell and needed to take a few minutes to sit down somewhere while we were going through town and the staff were incredibly friendly, caring and attentive as soon as they realized I was in a bad way and gave me a cookie box to take home with a note on it that they hope my trip gets better soon. Really kind and caring and the cookies were delicious, highly recommend.
My boyfriend and I came in and were immediately told that the options were limited (which was fine). We noticed the lady attending us was standoffish to customers before us as well. We asked about a type of cookie and she said “those are out but we’ll have them tomorrow morning before you have school, i’m assuming yall have school” which I then replied “no we don’t”. Her response was “that’s just sad”. Her response and demeanor was completely inappropriate given she’s assuming we aren’t educated if we don’t have to go to school tomorrow. I find this highly offensive as I just graduated FROM UNC this past year which is why I don’t have to wake up to go to class- I work a full time job! My boyfriend is also a real estate agent! Her comment shows prejudice she has about people that look like me and my boyfriend. I am completely disturbed by this experience and don’t plan to come back if workers at insomnia continue to discriminate people of color.
Atmosphere: 1
Service: 1
Hurtado Productions
Michele and Daniel deserve double whatever they’re being paid. They are fantastic and I want to come back just to see them again!!!!!
Atmosphere: 5
Food: 5
Service: 5
Braulio Garcia
Super legit ice cream cookie sandwich. ???
Karen K
TLDR: awful service, long waits, mismanaged kitchen, the lady in the blue shirt is rude and should NOT work in customer service. Insomnia cookies are not worth an HOUR wait.I’ve been an insomnia cookie fan for years - and been to many different locations. Wish I could give this place zero stars. After patiently waiting in line for 25 minutes with my pregnant friend, we walked up to see what was the delay. Afterall, insomnia cookies is a brand known for hot warm cookies - quick and easy. But this was neither quick nor easy.The server behind the counter announced that more cookies had to be baked which would take another 20 mins. There was a line out the door at this point - around 20-30 people in line. And there was a full rack of baked cookies behind her. We asked about those cookies and she said that they were “too hot” - all while giving the most evil eye and tone dripping with condescension. She was incredibly combative - and it was clear that the kitchen is mismanaged since they couldn’t anticipate or keep up with demand post-dinner time.Had she been more apologetic or empathetic - I would have carried on waiting and been more understanding. But she was rude straight off the bat - no apology for their subpar service.Awful.
TLDR: awful service, long waits, mismanaged kitchen, the lady in the blue shirt is rude and should NOT work in customer service. Insomnia cookies are not worth an HOUR wait. I've been an insomnia cookie fan for years - and been to many different locations. Wish I could give this place zero stars. After patiently waiting in line for 25 minutes with my pregnant friend, we walked up to see what was the delay. Afterall, insomnia cookies is a brand known for hot warm cookies - quick and easy. But this was neither quick nor easy. The server behind the counter announced that more cookies had to be baked which would take another 20 mins. There was a line out the door at this point - around 20-30 people in line. And there was a full rack of baked cookies behind her. We asked about those cookies and she said that they were "too hot" - all while giving the most evil eye and tone dripping with condescension. She was incredibly combative - and it was clear that the kitchen is mismanaged since they couldn't anticipate or keep up with demand post-dinner time. Had she been more apologetic or empathetic - I would have carried on waiting and been more understanding. But she was rude straight off the bat - no apology for their subpar service. Awful. Go to Moge Tee next door instead - in and out in 7 minutes.
Kristie Y.
Rudest service ever! Not even worth waiting in the absurdly long line for mediocre cookies. You could bake a box of tollhouse at home and they would taste the same. There was a huge line and they kept stepping away to "bake more" when there was a full rack of fresh, hot cookies. The cashier was a very rude women who was clearly hating her life and not happy to be working there that evening. Save yourself the trouble and get boba and cheesecake next door.
Isamar T.
Chapel Hill location is the best! Cookies are always fresh and warn :) service is great, I prefer to order online and pick up
Takudzwa Chikepe
The heart of Chapel Hill. These cookies are great especially with a hot cup of hot milk
Ellen C.
First time trying this place. The lone store employee (who told us he doesn't usually work at this location) was really friendly. He let us sample a couple of ice cream flavors before we decided on our two scoops.We ate a classic chocolate chunk cookie covered with the peach/cheesecake ice cream and the vegan bday cake ice cream. Sounds like a bit of a strange combo, but it was fantastic. The sugar hit - from the warm cookie and melty frozen treat - was very much enjoyed. Thanks for a great experience!
Shout out to Daniel for the best customer service ever!! He made me feel at home and was great with letting me pick out the best choice of cookies for myself on my bday !!! Thank you for making my bday special !!!
Atmosphere: 5
Food: 5
Service: 5
I dont usually leave good reviews but the customer service was on point. The worker kept a good conversation and helped me and my friends choose an item even though we were talking a long time. The work was a dude with glasses and dirty blonde hair. He was clocked in at like 9:00 Sunday March 10th.
Atmosphere: 5
Food: 5
Service: 5
Daniel was amazing!! Not only did I get fresh hot cookies, he also recommended several of the restaurants nearby for lunch. He wore a smile from the time I walked in until I left! Awesome customer
Atmosphere: 5
Food: 5
Service: 5
It's supposed to be open at 12 on Sat. We stopped by at 12:20 and still not open. My kids had a full meltdown,
Service: 1
The cookies were awesome.
Atmosphere: 5
Food: 5
Service: 5
Wonderful cookies and ran by wonderful people. My friend brought me in here when I was very unwell and needed to take a few minutes to sit down somewhere while we were going through town and the staff were incredibly friendly, caring and attentive as soon as they realized I was in a bad way and gave me a cookie box to take home with a note on it that they hope my trip gets better soon. Really kind and caring and the cookies were delicious, highly recommend.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies, Chocolate Chunk, Chocolate Chunk Cookie, Chocolate Chip, 2 Deluxe Cookies, 6 Classic Cookies
My boyfriend and I came in and were immediately told that the options were limited (which was fine). We noticed the lady attending us was standoffish to customers before us as well. We asked about a type of cookie and she said “those are out but we’ll have them tomorrow morning before you have school, i’m assuming yall have school” which I then replied “no we don’t”. Her response was “that’s just sad”. Her response and demeanor was completely inappropriate given she’s assuming we aren’t educated if we don’t have to go to school tomorrow. I find this highly offensive as I just graduated FROM UNC this past year which is why I don’t have to wake up to go to class- I work a full time job! My boyfriend is also a real estate agent! Her comment shows prejudice she has about people that look like me and my boyfriend. I am completely disturbed by this experience and don’t plan to come back if workers at insomnia continue to discriminate people of color.
Atmosphere: 1
Service: 1
Michele and Daniel deserve double whatever they’re being paid. They are fantastic and I want to come back just to see them again!!!!!
Atmosphere: 5
Food: 5
Service: 5
Super legit ice cream cookie sandwich. ???
TLDR: awful service, long waits, mismanaged kitchen, the lady in the blue shirt is rude and should NOT work in customer service. Insomnia cookies are not worth an HOUR wait.I’ve been an insomnia cookie fan for years - and been to many different locations. Wish I could give this place zero stars. After patiently waiting in line for 25 minutes with my pregnant friend, we walked up to see what was the delay. Afterall, insomnia cookies is a brand known for hot warm cookies - quick and easy. But this was neither quick nor easy.The server behind the counter announced that more cookies had to be baked which would take another 20 mins. There was a line out the door at this point - around 20-30 people in line. And there was a full rack of baked cookies behind her. We asked about those cookies and she said that they were “too hot” - all while giving the most evil eye and tone dripping with condescension. She was incredibly combative - and it was clear that the kitchen is mismanaged since they couldn’t anticipate or keep up with demand post-dinner time.Had she been more apologetic or empathetic - I would have carried on waiting and been more understanding. But she was rude straight off the bat - no apology for their subpar service.Awful.
Restaurantji Recommends
TLDR: awful service, long waits, mismanaged kitchen, the lady in the blue shirt is rude and should NOT work in customer service. Insomnia cookies are not worth an HOUR wait. I've been an insomnia cookie fan for years - and been to many different locations. Wish I could give this place zero stars. After patiently waiting in line for 25 minutes with my pregnant friend, we walked up to see what was the delay. Afterall, insomnia cookies is a brand known for hot warm cookies - quick and easy. But this was neither quick nor easy. The server behind the counter announced that more cookies had to be baked which would take another 20 mins. There was a line out the door at this point - around 20-30 people in line. And there was a full rack of baked cookies behind her. We asked about those cookies and she said that they were "too hot" - all while giving the most evil eye and tone dripping with condescension. She was incredibly combative - and it was clear that the kitchen is mismanaged since they couldn't anticipate or keep up with demand post-dinner time. Had she been more apologetic or empathetic - I would have carried on waiting and been more understanding. But she was rude straight off the bat - no apology for their subpar service. Awful. Go to Moge Tee next door instead - in and out in 7 minutes.
Rudest service ever! Not even worth waiting in the absurdly long line for mediocre cookies. You could bake a box of tollhouse at home and they would taste the same. There was a huge line and they kept stepping away to "bake more" when there was a full rack of fresh, hot cookies. The cashier was a very rude women who was clearly hating her life and not happy to be working there that evening. Save yourself the trouble and get boba and cheesecake next door.
Chapel Hill location is the best! Cookies are always fresh and warn :) service is great, I prefer to order online and pick up
The heart of Chapel Hill. These cookies are great especially with a hot cup of hot milk
First time trying this place. The lone store employee (who told us he doesn't usually work at this location) was really friendly. He let us sample a couple of ice cream flavors before we decided on our two scoops.We ate a classic chocolate chunk cookie covered with the peach/cheesecake ice cream and the vegan bday cake ice cream. Sounds like a bit of a strange combo, but it was fantastic. The sugar hit - from the warm cookie and melty frozen treat - was very much enjoyed. Thanks for a great experience!